Jim Machi : Industry Insight
Jim Machi

Bolste Offers Your Company Workflow 2.0

The company says its developed a Business Operating System There are a bewildering number of corporate solutions which are cloud-based and help...

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State of the IoT Market: Kore, Polaris, Cradlepoint

Cradlepoint talks scaling IoT at IoT Evolution ExpoAt the most recent IoT Evolution Expo in Fort Lauderdale, Florida, we had a chance...

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The Flexible App Strategy

Dialogic has long been associated with communications applications.  Over the years, billions of dollars of value-added services have been enabled because an...

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Dialogic Plunges into Apps with PowerVille

By technology standards, Dialogic is a veteran – having been established in 1983, the company has supplied communications infrastructure used by carriers,...

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Breaking Rumor: Verizon to buy XO

Spectrum is the new beach front property according to Peter Radizeski @radinfo and he has a very reliable source which tells him...

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Momentum Trolls Windstream (Going Up-Market)

I received this email yesterday from Momentum with the letter attached (with far too much private info not blacked out.) "As...

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What to expect at MWC 2016

The biggest, baddest (and I mean that in the best way possible!) communications show on the planet, Mobile World Congress, is only...

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The Contact Center's Continual Transition

March 19, 2013



The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective.  This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition.  Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.



The Contact Center's Continual Transition

March 19, 2013



The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective.  This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition.  Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.



Mobile Congestion and Radio Blogging and Podcasting

March 12, 2013

Over a month ago, I participated in a radio blog / podcast with Tech in Twenty.  The theme was mobile congestion.  Please listen to the 20 minute broadcast/podcast/radio interview since it was riveting! Seriously, it was fun, the interviewers Luis and Jennifer asked good questions and I think the interview is interesting. 

Mobile World Congress 2013 Recap

March 4, 2013


Last week, I posted a first day report about Mobile World Congress 2013.  Since that first hectic day they improved the efficiency of the trains to the MWC site, the show really got into full swing and I was able to walk around a little to see the show. 

Here are some key trends I picked up:

1.  



Mobile World Congress 2013 in Full Swing

February 26, 2013




I’m writing this blog after my first day at Mobile World Congress 2013.  While the new venue doesn’t really have the charm of the old place, and you now have to get on a hot sweaty train to get there (if you haven’t been to Tokyo and wanted to experience the trains, no need to do that now!) it is big, has the same food and food lines as the last place and once you are in the halls it all looks the same. And the flights in were the same as every single person on the plane was basically in Boarding Group 1.  Yep, definitely the same show.




Attend the WebRTC Webinar and Learn More about the Disruption

February 19, 2013

Tomorrow, February, 20th, Dialogic will be hosting a WebRTC webinar and we’re pleased to have with us respected analyst Dean Bubley from Disruptive Analysis.  My series of blogs about WebRTC in January were some of the most widely read blogs I’ve ever written, so we know this topic is interesting and hot.  Dean will talk about the WebRTC impacts on the industry and present some compelling use cases. I’ve seen his slides and there is some very good stuff there.  

2G Still Has Legs

February 12, 2013


With Mobile World Congress right around the corner, with the focus and hype on LTE, it’s important to put that all in perspective and remember that 2G is still around.  Yes, that 2G.  In fact, according to both Infonetics and Wireless Intelligence, 2G subscribers are still growing and will peak in 2015!  Amazing when you think about it since we hardly ever hear about 2G anymore.

Why is 2G still growing? 


What to Expect at Mobile World Congress

February 5, 2013

Mobile World Congress is right around the corner. What are some of the trends one might expect to see at Mobile World Congress?

1. First of all, much whingeing.  With the event being moved to a new location in Barcelona, it will take some time for people to get used to getting there and getting around. 

Modern Communications? Really!?

January 29, 2013

As some of you know from following either the Dialogic twitter account or my tweets, I was recently in Bangkok for our regional Sales Kick-off.  The event was excellent and we were so busy I never could find the time to even find out if there was a “Hangover Part II” tour.

Anyway, on the way out of Bangkok our flight had to turn back due to technical difficulties.  We had to de-plane and it became evident pretty quickly we’d miss our connecting flight from Narita to Newark. 

The Disruption, and subsequent innovation from WebRTC, part 3

January 22, 2013

In the final part of this WebRTC disruption blog, I will explore the impacts of moving to WebRTC on the network some more and finish the discussion I started last week about interconnecting WebRTC to the “real world”. 

One interconnect to the real world that needs to occur is regarding the use of functions like IVRs and conferencing.  If a browser-to-browser experience is more the norm, what if the recipient of a call cannot (or doesn’t want to) answer the phone? 

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