Jim Machi : Industry Insight
Jim Machi

How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

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Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

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Could Scheduling Logins Make us Safer?

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...

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Diameter Signaling is the New Cool

November 26, 2013

Last week, I attended LTE North America, including the Signaling Focus Day, which was comprised of speakers from many companies (including Dialogic) giving updates on implementations and what is going on in the industry.  While some speakers focused only on pushing their products, there were many other excellent speakers who helped push the cause ahead.

Here’s the key takeaway: at a high level, the Oracle Signaling Index shows that signaling has a compound annual growth rate (CAGR) of 140 percent, which is higher than the mobile data CAGR of 66 percent. This means signaling is growing at more than twice the amount of mobile data.

The State of IPX

November 18, 2013

Although I have written about IP packet exchange (IPX) before, this article by John Tanner of telecomasia.net suggests that it was time to address the current state of the IPX market and deployments. John’s article does a very good job in outlining the status of deployments in 2013, ranging from PCCW Global, BICS, Tata Communications and Telecom Italia Sparkle and more than half of his survey respondents say they are connected to an IPX. Progress is being made; however, I want to address some of the implications of John’s findings. 

The State of IPX

November 18, 2013

Although I have written about IP packet exchange (IPX) before, this article by John Tanner of telecomasia.net suggests that it was time to address the current state of the IPX market and deployments. John’s article does a very good job in outlining the status of deployments in 2013, ranging from PCCW Global, BICS, Tata Communications and Telecom Italia Sparkle and more than half of his survey respondents say they are connected to an IPX. Progress is being made; however, I want to address some of the implications of John’s findings. 

Do Away With Voice Mail?

November 12, 2013

I was reading my Sunday newspaper a few weeks ago, when I came across an article claiming companies should do away with internal voice mail. I was flabbergasted.  I couldn’t believe it. I read the article and I saw the author’s reasons; voicemail takes too long, we have easier and better ways to communicate nowadays, it’s a pain.

NFV and SDN: Ignore at your own risk

November 5, 2013

It’s hard to believe it now, but at one time, VoIP was a hard sell in this industry. At pivotal moments in this market, telcos have faced the challenge of having to do something to react to changing user needs and habits, but they have hesitated to believe that heir-apparent technologies were the way to go. We are at one of those crossroads again. Just as VoIP was once doubted yet imminent, NFV and SDN sit poised to become hugely important in the telco space.

At Gitex, MEA's Premier Telecoms Event, Lessons in Luxury Selling

October 29, 2013

The Gitex tradeshow in Dubai is a great place to see a lifestyle-over-cost approach to selling telecom services. The show, which I recently attended for the second time, has a Mobile World Congress feel to it with a frenzy of meetings that would normally take weeks to conduct. There are two main differences, however, between Gitex and the West’s premier mobile event. First, the attendees at Gitex come from throughout the Middle East and across Africa.

Despite Carriers' Views, OTT is Not the Enemy

October 22, 2013

Last week an interviewer asked me, “How will the carriers combat OTT?” Well, from a certain point of view, OTT apps aren’t the enemy. They drive traffic on the data part of the mobile network, which drives revenue for the mobile network operators. It’s the pricing plans that are the enemy.

However, I think the root of the question was really about OTT players taking revenue away from carriers.

The SBC evolution toward media

October 15, 2013

As networks grow, session border controllers need to do more in order to keep pace. There’s no reason why SBCs shouldn’t incorporate the functions of a media server. SBCs came into their own as edge devices that could insulate one IP network from another. This applies to both enterprise IP-IP networks, service provider IP-IP networks, and enterprise/service provider IP networks. 

The PSTN is dead. Or is it?

October 8, 2013

The PSTN is dead. We all know this because all we hear about is IP and government-backed PSTN sunset requirements. Right? If that is actually the case, then when Dialogic sells a softswitch, why do we also still usually sell media gateways as part of the overall solution?

Location Insight Could Yield Different Kinds of Revenue

October 1, 2013

A few weeks ago, I first heard the term "Location Insight Services," or LIS, from Telco 2.0’s recent research. LIS basically take location-based services (LBS) to the next step. Location-based services involve tracking your cell phone, for instance (with your consent). Mobile service providers can determine your whereabouts and know where your phone is because of the tower it’s connected to or because of GPS.

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