Jim Machi : Industry Insight
Jim Machi

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

Full Story »

Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

Full Story »

The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

Full Story »

New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

Full Story »

How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

Full Story »

4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

Full Story »

Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

Full Story »

The Ramifications of iPhone Usage in the Enterprise

December 28, 2010

In my top predictions for 2011 blog last week, I predicted iPads will overrun the enterprise.  One reason is that people just think they are cool so they’ll “want” one.  I also predict a measureable segment of these people in the enterprise will end up just putting them in their filing cabinet.  Next week I will explore that a bit. 

The Top 5 Mobile and IP Predictions for 2011

December 21, 2010

Last week, I looked back at the 10 most impactful telecom advances of the last decade.  In this blog, I will look forward and make some predictions for what 2011 holds.   And then to differentiate myself, in one year’s time, I’ll score myself and see if I got anything remotely right!

Top 10 Telecom Advancements of the Past 10 Years

December 14, 2010

Last week, I was asked by Voice & Data  in India to contribute to an article they’re publishing in January on the “Top 10 Technologies in the last decade that have Transformed the Telecom Sector.”  This was an interesting exercise for me, and really got me thinking.

While 10 years is not a huge amount of time, the past 10 years have quite possibly been the most incredible in terms of technological achievements in the telecom industry since the invention of the telephone. Yes, I know moving to digital from analog and the first wireless networks were innovative, but when looking at an entire 10 year span, the advancements are astounding.  

The Phone as Everything

December 7, 2010

In the US, your mobile phone is kind of your lifeblood – it can be your on ramp to the internet, your communication vehicle with your kids via texting, your only phone, your TV, your watch (who even remembers wearing a watch!), and your boarding pass.  And as per my blog last week, it can even comparison shop for you!   I’ve even read some articles where the hotel industry is enabling your phone to be your key to your hotel room so you don’t even have to wait in line to check in! 

Using Your Phone to Help with Comparison Shopping

December 1, 2010

For the past few years, I’ve enjoyed Black Friday (the day after Thanksgiving in the US when the best shopping sales are) from the relative safety of my computer.  For yes, even the Black Friday deals are found on the internet.  But I did venture out.  And amid the chaos, as I stood around waiting for my wife to find something, I noticed someone else doing something seemingly very strange. 

Bridging 3G and 4G Services in Budapest

November 24, 2010

As I wrote in my last blog, last week I was in Budapest.  Budapest is a great place.  Turns out some time ago, there were two different cities on the banks of the Danube – one called Pest and one called Buda.  They were then unified to create a single city called….drum roll please…Budapest! 

Budapest, Dialogic EMEA Connections, and how our industry doesn't really change while it's changing

November 19, 2010

Earlier this week, I was in Budapest for our EMEA Connections event.  If you want a very good overview of the event, please read Rich Tehrani’s blog at http://blog.tmcnet.com/blog/rich-tehrani/4g/dialogic-connections-2010-live-blog.html.  Rich was not able to blog live while he was in action (he was interviewing Dialogic’s Doug Sabella and Kevin Cook in a talk-show format) and he was a little leery of me blogging for him from his computer, but he did a great job .  I think Rich has a future in TV and/or politics!

One of the underlying themes at the event is that while we are undergoing tremendous change within the telecommunications industry, because of various technological enhancements such as broadband wireless, cloud computing and VoIP -- who will be the big service providers in 10 years, how will people generally communicate in 10 years, what are the revenue models going to be -- there is huge opportunity for everyone in this change. 

Mobile Coupons

November 17, 2010

In my last blog, I described a location-based advertisement example with an example of a coupon for your morning coffee.  It got me thinking about that status of mobile coupons.

The first thing I did was see what was going on in the web about this.  The Mobile Marketing Association offers a good overview of Mobile Coupons and how they work. And predictably, there is a website called Mobile Coupons.com (http://www.mobilecoupons.com/). 

Follow-Up on Context-Aware Services

November 10, 2010

If Location-Based Services indeed might be moving to be more “context” based (and in last week’s blog I described “context” as having to involve some kind of database to make the service more relevant to you), then are there any potential privacy issues associated with this?  Likely there are, and many of them can be resolved if the user wants “context” and therefore opts in to obtaining this context since the user would see a value to it.

With the advertisement example, I can see a user opting in for certain types of restaurant ads or promotions. 

The Difference Between Location-Based Services and Context-Aware Location-Based Services

November 3, 2010

I've written about Location-Based Services a few times, most recently on September 28th, and I came across the term Context-Aware Location-Based Services. In doing research on this topic, I found the top results from a web search are some academic papers, including this academic paper which goes into much detail. But there are many of them and it appears this is hot academic research topic.   If I had to boil it down, the difference between LBS and Context-Aware LBS would involve a database of some sort that "knows" something about you. For instance, in the LBS example I showed in the September 28th blog, an advertisement for a restaurant appeared on the user's mobile phone. Perhaps that advertisement was sent to anyone within a certain amount of blocks of the restaurant. That would be an example of a location-based advertisement. But perhaps also that ad only appeared on that user's mobile phone since the owner of that mobile phone had been there before and/or had opted in to some future advertising promotion. So the ad appearing was much more in context.    I can also envision some kind of service that is integrated with your calendar. For example, I am constantly changing the type of ring tone of my mobile phone depending on what I'm doing. Why do I really need to do that - why can't the mobile phone integrate with my calendar and change the ring tone to either what I've done in the past in certain situations, or change it depending on the type of activity I'm doing on my calendar.
Featured Events