Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Although I have written about IP packet exchange (IPX) before, this article by John Tanner of telecomasia.net suggests that it was time to address the current state of the IPX market and deployments. John’s article does a very good job in outlining the status of deployments in 2013, ranging from PCCW Global, BICS, Tata Communications and Telecom Italia Sparkle and more than half of his survey respondents say they are connected to an IPX. Progress is being made; however, I want to address some of the implications of John’s findings.

Tagged: Diameter, Internet Protocol, Internetwork Packet Exchange, IPX, LTE, Mobile World Congress, Roaming, Telecom Italia : Related Tags: demand roaming, diameter signaling, roaming support, diameter, roaming, products

The State of IPX

November 18, 2013

Do Away With Voice Mail?

November 12, 2013

I was reading my Sunday newspaper a few weeks ago, when I came across an article claiming companies should do away with internal voice mail. I was flabbergasted. I couldn’t believe it. I read the article and I saw the author’s reasons; voicemail takes too long, we have easier and better ways to communicate nowadays, it’s a pain.

Tagged: Animation, Arts, Business, Email, Instant messaging, Telecommunication, Voice Actors, Voice-mail : Related Tags: voice mails, internal voice, voice, mails, email, people

NFV and SDN: Ignore at your own risk

November 5, 2013

It’s hard to believe it now, but at one time, VoIP was a hard sell in this industry. At pivotal moments in this market, telcos have faced the challenge of having to do something to react to changing user needs and habits, but they have hesitated to believe that heir-apparent technologies were the way to go. We are at one of those crossroads again. Just as VoIP was once doubted yet imminent, NFV and SDN sit poised to become hugely important in the telco space.

Tagged: Business, Capital expenditure, Intel, Jim Hodges, Management, NFV, Software Defined Network, Telecommunications : Related Tags: software telcos, media servers, software based, software, telcos, already

At Gitex, MEA's Premier Telecoms Event, Lessons in Luxury Selling

October 29, 2013

The Gitex tradeshow in Dubai is a great place to see a lifestyle-over-cost approach to selling telecom services. The show, which I recently attended for the second time, has a Mobile World Congress feel to it with a frenzy of meetings that would normally take weeks to conduct. There are two main differences, however, between Gitex and the West’s premier mobile event. First, the attendees at Gitex come from throughout the Middle East and across Africa.

Tagged: Africa, Dubai, Dubai World Trade Centre, Gitex, Middle East, Mobile World Congress, Smartphone, United Arab Emirates : Related Tags: smart, gitex, carriers, services, selling, technology

Despite Carriers' Views, OTT is Not the Enemy

October 22, 2013

Last week an interviewer asked me, “How will the carriers combat OTT?” Well, from a certain point of view, OTT apps aren’t the enemy. They drive traffic on the data part of the mobile network, which drives revenue for the mobile network operators. It’s the pricing plans that are the enemy.

However, I think the root of the question was really about OTT players taking revenue away from carriers.

Tagged: CTIA, Google, iPad, Mobile network operator, OTT, Revenue, Voice over IP, WebRTC : Related Tags: quality service, mobile network, carriers, quality, network, offer

The SBC evolution toward media

October 15, 2013

As networks grow, session border controllers need to do more in order to keep pace. There’s no reason why SBCs shouldn’t incorporate the functions of a media server. SBCs came into their own as edge devices that could insulate one IP network from another. This applies to both enterprise IP-IP networks, service provider IP-IP networks, and enterprise/service provider IP networks.

Tagged: Internet Protocol, Internet protocol suite, LTE, Media gateway, SBC, Session border controller, WebRTC, Wideband audio : Related Tags: media server, media transcoding, voice codec, network another, makes sense, media

The PSTN is dead. Or is it?

October 8, 2013

The PSTN is dead. We all know this because all we hear about is IP and government-backed PSTN sunset requirements. Right? If that is actually the case, then when Dialogic sells a softswitch, why do we also still usually sell media gateways as part of the overall solution?

Tagged: Ethernet, Internet Protocol, Internet protocol suite, Media gateway, PSTN, Public switched telephone network, Time-division multiplexing, Voice over Internet Protocol : Related Tags: gateway market, gateways, still, gateway, network, requirements

Location Insight Could Yield Different Kinds of Revenue

October 1, 2013

A few weeks ago, I first heard the term "Location Insight Services," or LIS, from Telco 2.0’s recent research. LIS basically take location-based services (LBS) to the next step. Location-based services involve tracking your cell phone, for instance (with your consent). Mobile service providers can determine your whereabouts and know where your phone is because of the tower it’s connected to or because of GPS.

Tagged: Business, Global Positioning System, GPS, LBS, Location-based service, Mobile phone, New Jersey Turnpike, Telecommunications : Related Tags: location insight, insight services, location based, based services, location, services

The Interworking Protocols Mobile Users Don't Know They Need

September 24, 2013

The proliferation of LTE networks is making life pretty sweet – and fast – for mobile users right now. Consumers are spending more time watching videos from their smartphones and tablets, all the while never knowing the complex signaling protocols that are giving them a seamless experience, regardless of whether they’re roaming in and out of 3G and 4G territory. LTE’s signaling protocol, Diameter, makes the interactions with other networks possible, and it might be the most important enabler mobile consumers never heard of.

Let’s say you walk into a Starbucks.

Tagged: Diameter, LTE, Radius, Starbucks, WebRTC, Wi-Fi, Wideband audio, YouTube : Related Tags: mobile users, signaling protocol, media transcoding, based network, interworking function, mobile

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