Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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"How Does Dialogic Fit In with WebRTC?"

May 1, 2013

This blog represents the last of the series of questions we received from attendees of our February 20th WebRTC webinar. Quite a few of the questions we received during the webinar asked about Dialogic products that could be used to build WebRTC solutions, along with general questions on making the technology work for various use cases. One solution our customers have found valuable is the PowerMedia XMS, which is a software media server and IP multimedia system (IMS) media resource function (MRF). Since WebRTC is poised to dramatically lower the barriers to rich multimedia communication sessions across so many use cases, we believe that WebRTC adoption will drive demand for the scalable, mixed media environment for audio and video.

Tagged: Dialogic, February, LTE, Mobile World Congress, Session Initiation Protocol, Skype, Web conferencing, WebRTC : Related Tags: webrtc solutions, webrtc webinar, media server, webrtc, media, questions

Why would you want a software based session border controller?

April 30, 2013

Why would you ever want a software-based session border controller (SBC)? Is it even feasible? Right now, SBC’s are boxes that often implemented at the edges of IP-based networks. It might seem unlikely for a hardware node of that critical network element morph to become a piece of software.

Tagged: Commercial off-the-shelf, Computer Telephony Integration, Dialogic, Host Media Processing, Internet Protocol, SBC, Session border controller, WebRTC : Related Tags: software based, single board, piece software, hardware based, board computers, software

"The contact center use case looks like a natural for WebRTC, but how will that work?"

April 24, 2013

“The contact center use case looks like a natural for WebRTC, but how will that work?”

From our company’s viewpoint, implementing many of the WebRTC use cases in the modern contact center is a matter of normalizing the media and signaling streams between systems to interface with the existing service. The telco perspective in this context doesn’t mean exclusively carriers or service providers, but a wider view of enabling WebRTC endpoints to access known communication services or solutions, such as a contact center.

While our on-demand webinar described a click-to-call WebRTC use case that may already be emerging in the market, another use case has cropped up that is a practical application in the area of agent login and soft-clients.

Tagged: Contact centre (business), Dialogic, February, Internet Protocol, Session Initiation Protocol, SIP, Web conferencing, WebRTC : Related Tags: contact center, normalizing media, natural webrtc, agent login, voice channel, webrtc

Impact of the New Video Codec H.265

April 23, 2013

In January, a new video codec called H.265 (also known as High Efficiency Video Coding (HEVC) was approved by the ITU-T. This is significant for a couple of reasons:

It needs only half the bit rate of the best codec out there today (H.264) to provide the same or similar quality video. You can even see it in this YouTube video.

"Where do IMS and WebRTC Intersect?"

April 17, 2013

The IP Multimedia Subsystem (IMS) is an architectural framework for delivering IP multimedia services. It is based primarily on SIP as a rich, real-time media session protocol for IP networks, and as such, relies on SIP-based endpoints and soft-clients to register and support subscribers on the services (at least those services that are truly multimedia in nature with HD voice and video interactivity, and not ‘skinnied’ down through gateways to a narrowband voice service).

The care and feeding of SIP client applications that enable the IMS service subscribers represents a considerable effort and cost to carriers for their on-net IMS service subscribers. Extending the IMS service reach with soft-clients to off-net endpoints, meaning those that are on other carriers broadband and mobile networks, presents another set of challenges, including various app store navigations and negotiations.

Tagged: client, Dialogic, IMS, Internet protocol suite, IP Multimedia Subsystem, Session Initiation Protocol, Web conferencing, WebRTC : Related Tags: service subscribers, client, subscribers, webrtc, services, service

WebRTC Webinar Q&A #2 "Why WebRTC when we have Skype?"

April 17, 2013

“Why WebRTC when we have Skype”?”

This is a really good question. After all, Skype is the dominant real-time communications technology on the web with hundreds of millions of users and isn’t very hard to use.

Tagged: Dialogic, Microsoft, OTT, Service provider, Skype, United States, Web conferencing, WebRTC : Related Tags: service providers, webrtc webinar, service provider, value added, webrtc, skype

LTE / Diameter Interworking (Part 2 of 2)

April 11, 2013

Two days ago, I wrote a blog about Diameter Interworking use cases. If you are a network operator, are these issues real? Well, they’re real enough that the 3GPP and GSMA have identified elements called Diameter Routing Agent (DRA), Diameter Edge Agent (DEA), and Diameter Interworking Function (IWF), which is more closely aligned to the interworking described above.

Given that these issues are real, how do you address them? For starters, operators need a box that connects the carrier LTE/IMS and policy control environment to existing 2G/3G/Wi-Fi and back office environments.

LTE / Diameter Interworking (Part 2 of 2)

April 11, 2013

LTE / Diameter Interworking (Part 1 of 2)

April 9, 2013

Last week, I wrote a blog about Diameter protocol and its application use cases. Since LTE uses it as a signaling protocol, operators have a need to interwork Diameter with the signaling technologies used in other mobile networks. This has given rise to the Diameter Interworking Gateway function, which moved onto the center stage at Mobile World Congress this year. It’s a critical element to enable the successful rollout of LTE and a seamless user experience across different networks.

WebRTC Webinar Q&A #1 "Is WebRTC 10 years too late?"

April 4, 2013

“Is WebRTC 10 years too late?”

To properly answer this question, one needs to take a position. One position is to assume that all the VoIP “stuff” that came before Web Real Time Communication (WebRTC) is kind of useless. But moving to a world where SIP, G.711, and H.264 are the dominant real-time communication protocols and codecs over IP networks is not useless.

Tagged: Dialogic, Internet Protocol, Internet protocol suite, LTE, Session Initiation Protocol, Time-division multiplexing, Web conferencing, WebRTC : Related Tags: webrtc years, webrtc webinar, webrtc, years, webinar, networks

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