Jim Machi : Industry Insight
Jim Machi

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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The NFV End Game Part 2

April 7, 2015

If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry.  Some large players that have end-to-end solutions will need to change if they want to survive.  This is easier said than done.

First of all, assume some of what the large players have is “best of breed”. 

The NFV End Game and Ushering in a New Wave of Players

March 31, 2015

The clock is ticking and it’s about to strike midnight.  NFV will usher in an era of change for the telecom industry yet again.  The players will change, just like they changed with the ushering in of VoIPNortel is no more, Alcatel and Lucent merged, and Cisco, Microsoft, Oracle, Apple and others emerged as huge telecom players.

SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

March 24, 2015

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to get home for the fantasy baseball draft.  Everyone is scattered across the country and uses different methods to call in – people call in from POTS phone, though not as many as the year before, some are on a laptop at home, some have a nice tablets on LTE networks, some are on cellphones, and a few have smartphones over Wi-Fi at a coffee shop. 

Media Servers and St. Patrick's Day

March 17, 2015

Last week I wrote about the important role media servers play in the network.  Today is St. Patrick’s Day and let’s see how SmartPhoneMan interacts with Media Servers. SmartPhoneMan is just like you and me.  He keeps a smartphone on him all the time and has interesting apps downloaded that he thinks makes his life better or allows him to stay in touch more easily. 

Media Servers Will Play an Increasingly Important Role for Telco Apps

March 10, 2015

Media servers play an important role in enabling many of the real-time communications applications many of us use every day.  When you retrieve a voice mail, have an email read back to you while in the car or get on a conference call, a media server is involved.  Media servers provide the back-end voice and/or video transcoding to/from different networks or to/from different endpoints, play/record, mixing of voice and/or video into mashups or conferences, echo cancellation, text to speech and speech to text, text/picture overlay and simple digit detection to name some of the functions of a media server.

In other words, they enable interactive communication applications.

The MWC 2015 Reality

March 3, 2015

A month ago I wrote a blog about what I’d expect to see at Mobile World Congress.  At that time, I expected to see 5G messaging, NFV, some VoLTE and video.  So how did I do?

Based on being there just on Monday, and based on the fact that I don’t have time to go over to the smartphone and overall consumer gadget area and see what is going on there, and that I’m focusing more on infrastructure, I feel the following is what this MWC is about:

  1. VoLTE messaging is pretty large.

Why Carriers and WebRTC Don't Have to be the Same Magnet Polarization and Can be Partners Part II

February 24, 2015

Last week, I started exploring why WebRTC is interesting for carriers and wrote about extending existing applications with WebRTC to keep the offerings fresh.   But WebRTC may also be a way to compete with OTT apps that are riding on top of their network.   Apps that are free and don’t provide revenue to the carriers.  These apps have taken important value added service revenue away from the service providers, which have been estimated from Ovum to be in the billions of dollars and a few percentage points of overall revenue. 

Why Carriers and WebRTC Don't Have to be At the Same End of the Magnet Part 1

February 17, 2015

 

While WebRTC seems to be emerging as an enterprise play, because of it’s contact center enhancement capability, I’ve been asked more than a few times why WebRTC might be good for service providers or carriers.  This is an especially important question with Mobile World Congress looming.  In fact, in the Dialogic booth we will have some IMS and VoLTE product demonstrations, which you might expect of us at Mobile World Congress, but we’re also having a demonstration involving WebRTC. 

Moving Forward with NFV and OPNFV

February 11, 2015

There has been and continues to be a lot of hype around NFV.  The benefits are highlighted above – namely CAPEX and OPEX reduction because of a move to software running on COTS servers in cloud based environments, and the resultant expected new service delivery because of these moves.  As such the market is growing, and eating into heretofore hardware-based network infrastructureInfonetics expects the global service provider SDN and NFV market to reach $11B by 2018.

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