Jim Machi : Industry Insight
Jim Machi

The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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External Battery Power Bank for Microsoft Surface Book

If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for...

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IoT and Real-Time Communications Convergence (Part 1)

August 15, 2017

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right. 

MVNO's Need Their Own Infrastructure To Differentiate

August 8, 2017

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore.  So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation.

Future of the Multifunction Peripherals (MFP)

August 1, 2017

MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

WebRTC for Business People - Update

July 25, 2017

Three or four years ago, when WebRTC was still a strange concept, Tsahi Levent-Levi wrote a paper called “WebRTC for Business People.” That paper helped a fledging community of application developers, vendors, service providers, and enterprises understand WebRTC.  He has updated that paper now in 2017 and you can obtain it here

There are quite a few nice tidbits in that paper, one key one being that WebRTC as a spec is still being standardized at the W3C and IETF.  

Unified Communications in the Cloud

July 18, 2017

A couple of weeks ago, I explored the migration to Unified Communications and gave my point of view about how the migration is somewhat determined by economics and the fact that enterprises have already set in place communications systems that have been paid for and work.  But let’s say that you as an enterprise have determined the time is right to move to UC.  Should it be premise-based or cloud-based?   Some enterprises are worried about losing control and want on-premise equipment. 

What Should the Next Generation SBC Be Able to Handle?

July 11, 2017

It’s strange to be writing about a next generation SBC, given that it seems only yesterday that SBCs came to the fore.  But alas, SBCs have been around for over 15 years now. The original SBC functions that were there to support peering for IP – IP networks, such as connectivity in the form of IPv4-IPv6 interworking, NAT traversal, and SIP protocol translations and security in the form of DoS support, toll fraud, signaling encryption, and packet protection are still very much important, but the SBC has been asked to do more these days.  So if you have an SBC from the “old days” it’s likely not pulling its weight.

Unified Communications Murkiness

June 27, 2017

Everyone is talking about UC these days.  But what is it?  And why hasn’t everyone deployed it yet?

First of all, UC is a murky topic.  Unified Communications at it’s most basic level is voice, email and presence/IM capability in an application. 

SIP Trunks and Whaaaat???...Gateways...but not SBCs?

June 20, 2017

Back in March, I wrote a blog about the PSTN sunset. But in reality legacy technologies are still in use.  I know this since we still sell them. Certainly, IP is growing and SIP Trunking is growing, but for most companies this means a gradual transition, not a full scale wipeout of existing technology. Why? 

Fax Still Going Strong

June 13, 2017

Last week, I had the pleasure to meet with most of our Japanese fax customers in Tokyo.  Fax, like many PSTN technologies, continues to endure and keep going way past what the “pundits” may have predicted.  To me, that is because the pundits live in a very advanced world, and don’t understand how economics really shape enterprise business decisions. 

What's Going On with WebRTC? - June 2017 Update

June 6, 2017

The hype is dying down.  The press has moved onto IoT, NFV, and clouds.  WebRTC is yesterday’s news.  You don’t hear much about it anymore.  I haven’t written about it in a while even. 

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