Jim Machi : Industry Insight
Jim Machi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Cure Charge Anxiety with the Versatile ChargeHubGO+

One of the biggest challenges many of us face is charge anxiety and this problem has gotten worse thanks to USB-C. Personally,...

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SIP Trunking and Marking the Evolution of the Enterprise 2

April 9, 2018



Last week, I explored the SIP Trunking market and started to explain the benefits of SIP Trunking.   Enterprise IT cost savings, as explained last week, is a key driver.

There are also savings on calls, especially long distance calls.  There might be IP to IP calls via a service like Skype so there are no long distance charges at all, or there might be IP to PSTN calls, where the move to the PSTN occurs locally so it’s only a local call. 

SIP Trunking and Marking the Evolution of the Enterprise

April 2, 2018

 

Many of us in the industry live VoIP, and live VoIP even more.   As such, some people are surprised that people still have kitchen phones, that telephone poles still exist, and that gateways are still out there.  They think the whole world is on SIP and IP already.  

The rise of video calls and video call monitoring

March 27, 2018


Video calling is becoming more prevalent.  Obviously, smartphones have played a huge role here.  There are analyst reports regarding millennials increasing their usage of video calls.  WhatsApp allows video calls, and as of May 2017 subscribers were making 55 million video calls per day. 

The Rise (Again, and again, and again) of Edge Computing

March 20, 2018



Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When I first started work, we all programmed with mainframes from a dumb terminal.  Computing resources were in the mainframe. 

Where your UC solution should be is not the same for every business

March 12, 2018




There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise equipment (CPE) or should it be in the cloud? 


But what is right for your neighbor might not necessarily be right for you. 

Back from Hiatus and what Went on at MWC - The 5G and AI Hype Game

March 6, 2018

 

After a short blog hiatus, I am back in the blogging saddle.   The integration of Dialogic CCD into Sangoma has been my focus these past 6 or so weeks.   Last week I went to MWC and that spurred me to go back to weekly blogging as I saw a lot there – some interesting, some not so interesting.

The End (and Beginning) of a Good Thing

January 9, 2018




After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this is my last one (for Dialogic).  I was writing monthly articles for Internet Telephony for years prior to my blogging and then I switched to also writing blogs around that time and posting them on tmcnet.com.  Everyone told me to get to a consistent posting pattern to have the best chance of your blog getting more readers.  Of course writing about interesting topics might help. 


STP's Just Keep Going

January 7, 2018

 

When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool software and NFV and AWS based network infrastructure, we also have some more traditional products.   And when our customers find out we sell Signaling Transfer Points (STP) and other SS7 products, they sometimes are astounded these nodes are still being sold.

The Evolution of the Software Media Server

January 4, 2018



As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming Intel CPUs and decided to port the media processing DSP functions such as echo cancel, play/record, codec creation, conferencing and speech processing, to name a few, to the Intel processor.   In those New Jersey labs on Route 10, the software media server was born.  These functions were running on a host based server and our incredible marketing department at the time came up with the term Host Media Processing (HMP).   It stuck.

Considerations for Cloud Based SBC's Part 2

January 2, 2018

 

As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are now out of your physical control because they are running in the cloud, the ability to understand how these nodes are performing is more critical than ever. 

In the December 19th blog, I explored the importance of the ability for an SBC to scale in a cloud environment.

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