Jim Machi
Effectively Telling Your Product's Story
One of the most interesting aspects of my career is watching the thousands of companies I have met over the years make...
Full Story »
Dialogic and Cisco Round Out Day's NFV News
It’s been a busy week regarding NFV and the software telco (R)evolution. First off Dialogic had some solid thoughts on six of...
Full Story »
The Big Deal about Big Data Analytics
By Greg Owens, Senior Director Customer Experience Solutions Marketing, Alcatel-Lucent
The rise of big data is causing service providers to ask some big questions: How should we store our data? How long should we keep it? What parts of it are relevant to our business? Most importantly, how do we get value from it? To turn big data into a big deal, service providers need to extract insights that can help them make smart business decisions and improve the customer experience.
The value of big data is all in what useful and actionable information it can provide. I find it exciting to see how service providers use big data analytics to gain new insights and solve complex problems. With this post, I’ll look at some new research by industry analysts and three key opportunities that big data analytics presents to service providers.
<
WebRTC: The Revolution Won't Occur Without a Media Server
Next Thursday at the WebRTC Conference and Expo, I’ll present a conference keynote that might not be exactly what attendees expect...
Full Story »
Software Telcos Based on NFV Want Less Equipment Provider M&A
Mergers are nothing new but about a decade ago in the telecom market they reached a fever pitch when SBC purchased AT&T...
Full Story »
Linux Foundation Embedded Solutions Director's Case for Open Source and Connected Car
The car of 2013 is different from the one I learned to drive, a 1974 Ford Maverick with rear federal bumpers, aluminum...
Full Story »
Business Video and Queen Lead Guitarist Brian May
"A good video can make all the difference," says Brian May (Ph.D. Astro-Physics and Queen lead guitarist). Such is true for business!Even...
Full Story »
The Contact Center's Continual Transition
March 19, 2013The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective. This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition. Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.
Mobile Congestion and Radio Blogging and Podcasting
March 12, 2013Over a month ago, I participated in a radio blog / podcast with Tech in Twenty. The theme was mobile congestion. Please listen to the 20 minute broadcast/podcast/radio interview since it was riveting! Seriously, it was fun, the interviewers Luis and Jennifer asked good questions and I think the interview is interesting.
Mobile World Congress 2013 Recap
March 4, 2013Last week, I posted a first day report about Mobile World Congress 2013. Since that first hectic day they improved the efficiency of the trains to the MWC site, the show really got into full swing and I was able to walk around a little to see the show.
Here are some key trends I picked up:
1.
Mobile World Congress 2013 in Full Swing
February 26, 2013I’m writing this blog after my first day at Mobile World Congress 2013. While the new venue doesn’t really have the charm of the old place, and you now have to get on a hot sweaty train to get there (if you haven’t been to Tokyo and wanted to experience the trains, no need to do that now!) it is big, has the same food and food lines as the last place and once you are in the halls it all looks the same. And the flights in were the same as every single person on the plane was basically in Boarding Group 1. Yep, definitely the same show.
Attend the WebRTC Webinar and Learn More about the Disruption
February 19, 2013
Tomorrow, February, 20th, Dialogic will be hosting a WebRTC webinar and we’re pleased to have with us respected analyst Dean Bubley from Disruptive Analysis. My series of blogs about WebRTC in January were some of the most widely read blogs I’ve ever written, so we know this topic is interesting and hot. Dean will talk about the WebRTC impacts on the industry and present some compelling use cases. I’ve seen his slides and there is some very good stuff there.
2G Still Has Legs
February 12, 2013With Mobile World Congress right around the corner, with the focus and hype on LTE, it’s important to put that all in perspective and remember that 2G is still around. Yes, that 2G. In fact, according to both Infonetics and Wireless Intelligence, 2G subscribers are still growing and will peak in 2015! Amazing when you think about it since we hardly ever hear about 2G anymore.
Why is 2G still growing?
What to Expect at Mobile World Congress
February 5, 2013Mobile World Congress is right around the corner. What are some of the trends one might expect to see at Mobile World Congress?
1. First of all, much whingeing. With the event being moved to a new location in Barcelona, it will take some time for people to get used to getting there and getting around.
Modern Communications? Really!?
January 29, 2013As some of you know from following either the Dialogic twitter account or my tweets, I was recently in Bangkok for our regional Sales Kick-off. The event was excellent and we were so busy I never could find the time to even find out if there was a “Hangover Part II” tour.
Anyway, on the way out of Bangkok our flight had to turn back due to technical difficulties. We had to de-plane and it became evident pretty quickly we’d miss our connecting flight from Narita to Newark.
The Disruption, and subsequent innovation from WebRTC, part 3
January 22, 2013In the final part of this WebRTC disruption blog, I will explore the impacts of moving to WebRTC on the network some more and finish the discussion I started last week about interconnecting WebRTC to the “real world”.
One interconnect to the real world that needs to occur is regarding the use of functions like IVRs and conferencing. If a browser-to-browser experience is more the norm, what if the recipient of a call cannot (or doesn’t want to) answer the phone?
The Disruption, and subsequent innovation from WebRTC, part 2
January 15, 2013In last week’s blog, I explored why WebRTC could be game-changing. In this blog, I will go a bit deeper into these changes. Even for a company like Dialogic, with our software media server and software signaling stacks enabling other companies to create innovative applications, it is significant for a variety of reasons.
First of all, when we create our enabling platforms, we have to make sure we test for Android, iPhone, etc.
