Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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2018 (Likely Wrong) Predictions

December 12, 2017

Last year, I refrained from making any telecom predictions. And no one complained. And this year I was content to continue down that path. However, I got an offer I couldn’t refuse regarding making 2018 predictions for the Fast Mode 2018 Trends and Outlook, so I did.

Tagged: IoT, Long Tail, NFV, WiFi : Related Tags: customers still, still, predictions, telecom, going

Value Added Services In IoT

December 5, 2017

A couple of months ago, I had the opportunity to speak at TechXLR8 Asia in Singapore. It was a dynamic conference covering topics such as 5G and IoT. I spoke about the convergence of IoT and Real Time Communications, which we’re already starting to see.

Many of us are familiar with the concept of value-added services in communications.

Tagged: internet of things, real-time communications, Value-added service : Related Tags: value added, added services, voice video, cases value, concept value, value

Call and Talk to Watson

November 21, 2017

The future contact center is an exciting place. Artificial Intelligence will be front and center. The elements of some of this exist today. First of all, we are seeing Chatbots enter the scene which prompt you and respond to you.

Tagged: Applications of artificial intelligence, Artificial general intelligence, Artificial intelligence, Automation, IBM, WATSON : Related Tags: contact center, enter scene, watson, human, enter, center

Why Media Gateways Anymore?

November 7, 2017

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc. At Dialogic, part of what we do is live in the world of bridging these older technologies to today. The older technologies live on longer than any of us might imagine, and we have customers who still buy these technologies for various reasons – all revolving around the networks still being used, no matter how much we hear about LTE. And thus, there is business for them and thus, us to be had.

Tagged: media gateways : Related Tags: older technologies, media gateways, networks still, white paper, still still, still

The Importance of SS7 to SIP Interoperability

October 24, 2017

SIP endpoints such as softphones / headsets used for IP based enterprise VoIP calls, for WiFi calls, and for calls from third party communication apps such as WhatsApp, Viber etc. are becoming the norm. And with continued integration on the phone side (see Apple CallKit), these will continue to proliferate.

However, 3G is not going anywhere for a long period of time.

Tagged: SIP, SS7 : Related Tags: phone calls, service provider, calls, those, phone, whatsapp

Network Slicing - An A La Carte Network Service in 5G?

October 17, 2017

I’ve been meaning to write about network slicing for a while. When 5G was first being written about, network slicing was one of many hot topics about 5G. 5G, after all, is going to solve every potential mobile cellular issue we’ve ever come across. At least it seems that way.

Tagged: 5g, network slicing : Related Tags: network slicing, logical networks, network, slicing, specific, logical

Building Scalable Video Applications

October 10, 2017

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

With respect to video and real-time communciations, there are various methods required to create the best video applications, depending on the application. One method is to use a centralized approach where differnet media formats may be transformed to single format and then sent out.

Tagged: APPLICATION DEVELOPMENT, Executive summary, video : Related Tags: media servers, depending application, video applications, media server, video, media

Network Monitoring Provides More Than Just Lawful Intercept

September 25, 2017

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network. Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving. Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience. Let’s take a further look at some specific monitoring applications.

Tagged: Artificial intelligence, Big data : Related Tags: network monitoring, artificial intelligence, network administrators, monitoring application, service provider, network

SIP Trunking Options for Mixed Networks

September 19, 2017

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise. And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

But there are other options for interfacing your enterprise with a SIP trunk. Certainly, an SBC is a great choice if you have SIP throughout your network.

Tagged: gateways, SBC, SIP provider, SIP trunking : Related Tags: trunk, options, enterprise, network, gateway

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