Jim Machi : Industry Insight
Jim Machi

Dialogic Worldwide Road trip and Why Software and NFV Aren't the Same Thing

Dialogic kicked off a worldwide roadtrip for our customers and prospects focused on meeting the needs of the service provider community....

Full Story »

Phone Companies, Channel and Other News

Considering my client has been waiting 2 months to port DIDs from an AT&T PRI to Birch POTS lines, no kidding...

Full Story »

InfoVista and Ipanema Technologies Poised to Enable New Carrier Services

The WAN optimization market is expected to more than double in size from 2014 to 2019 eventually hitting $12.1 billion according to...

Full Story »

Charter Bulking Up

Charter bid on TWC before Comcast. Comcast wasn't going to get past regulators. Charter is hoping that they will with 2...

Full Story »

Schneider Electric: More Software and the IoT to Reshape Data Center Design

There is a macro trend of moving proprietary hardware systems to open systems and moving hardware to software – at this point,...

Full Story »

ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is...

Full Story »

HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

Full Story »

Outlining the FUture of SEamless COmmunication at FUSECO

November 4, 2014

Next week Dialogic will be on a panel at the Fuseco Forum in Berlin, which is a forum about the “future of seamless communication”.  We’re on the “Towards 5G” panel with Vodafone, Orange, Telenor and the European Commission, which should be interesting.  5G today is a nebulous set of letters since I can’t send you someplace to read about the specs since no specs exist today.  5G is a concept that seems to have sprung from “OK, We Rolled out LTE, Now What’s Next?” coupled with “A Major Mobile Next Gen Network Comes Along Every 10 Years, So We Need the Next One in 2020”. 

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

October 28, 2014

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs.  This is not an easy thing to do, yet it’s always lurking in the background with contact centers.  And this is one of the reasons, if not the key reason, contact centers embrace new technology. 

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

October 21, 2014

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in some markets due to competing OTT services.  However, overall, the mobile VAS market is expected to grow at over 10 percent until 2018.  While I couldn’t find anything recently on the Internet that I could point to regarding market size, suffice to say globally it’s between $10B to over $20B per year, likely over $20B. So it’s sizable, still important, and worth fighting for if you are a mobile operator.

IOT tests do NOT tell the whole story

October 14, 2014

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want to be locked into a single vendor, but some of this is also determined by consolidation that they have done, etc.  Either way, there is equipment from various infrastructure providers that make a telecommunications network run. 

LTE Asia Focus on Applications. Finally.

October 7, 2014

A couple of weeks ago, I spoke at the Signaling Focus Day of LTE Asia.  I spoke about the evolution of the Diameter Signaling Controller beyond just a Diameter Routing Agent (DRA) to one that includes the Interworking Function (IWF) so that value-added services can be enabled.  If you want to see my talk, please find it on Slideshare here.  Alan Quayle, who chaired the Signaling Day, has written a nice blog on LTE Asia and the Signaling Day in general.

What is TADS all about?

September 30, 2014

On November 12 and 13 TADS will happen.  TADS bills itself in the following way: “TADSummit (TADS) is focused on building an essential yet missing component of the Telecom Industry, the telecom application developer ecosystem that creates new services and customer value to address the revenue decline from the commoditization of voice and messaging.”

What is so different about TADS compared to other conferences or initiatives that relate to telecom Value-Added Services?  First of all, this is the only conference that really understands that the old way of telecom applications via “walled gardens” are gone and seeks to combine the telecom services with new applications. 

Will VoLTE and the iPhone6 Finally be the Vehicle to Monetize Mobile Video?

September 23, 2014

VoLTE doesn’t just mean Voice over LTE.  It also means Video over LTE.  IMS/LTE includes support for IR.94 which describes how to make conversational video calls over LTE.  Video has been possible over 3G networks. 

The Changing Definition of the Diameter Signaling Controller and Diameter Routing Agent (DRA)

September 16, 2014

Next week, I will be speaking at the Signaling Focus Day of LTE Asia.  The signaling focus day obviously will have much Diameter overtones since Diameter is the signaling protocol for LTE networks.  But LTE networks are not the only cellular networks and will not be the only cellular networks for some time. Interoperability and Interworking with GSM and 3G networks will be critical as will interworking with other mobile networks such as Wi-Fi networks. 

Practical and Smart IMS

September 9, 2014

Last week, I wrote about the drivers behind the recent increase in IP multimedia system (IMS) deployments. As communication service providers (CSPs) begin to embrace IMS, it’s important to remember that co-existence and phasing is vital in many of the deployments where VoLTE and IMS networks meet. As things stand, IP-based next-gen networks (NGNs) and circuit-switched networks not only continue to co-exist, but are also poised to do so for many years to come. This requires interworking between these different network architectures.

What's Driving IMS Today?

September 2, 2014

IP multimedia system (IMS) network architecture has been around for a long time.  While it was originally conceived for mobile IP networks, it first gained acceptance in wireline IP networks, such as cable networks. To date, acceptance has been spotty in the mobile arena, but that’s starting to change. Why now? 

Featured Events