Jim Machi : Industry Insight
Jim Machi

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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OTT is / is not a threat to interconnect carriers

May 27, 2014

Two weeks ago, I traveled to Chicago to attend International Telecoms Week (ITW), the annual meeting for the wholesale telecommunications community. One morning, I was reading the show news daily and sipping my morning coffee when I came across an interesting article. It was about whether the wholesale market thinks over-the-top (OTT) technology is a threat or an opportunity. The article cited a Capacity Magazine survey that showed 82 percent of the wholesale market leaders surveyed see OTT as an opportunity.

LTE Is Not the Answer - But WiFi Might Be

May 20, 2014

Right now, LTE is in its heyday. Carriers are doing all they can to expand coverage and improve speeds, and those lucky enough to be using it probably experience great service. But as mobile data use increases, that honeymoon period will end as networks get clogged and overloaded.

As that happens, WiFi networks will become an increasingly important way for carriers to improve coverage and capacity.

Could WebRTC Initiate Changes In the Contact Center?

May 13, 2014

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph.

Integration of social media is also becoming more critical. If there’s outrage over a product defect social media can give you a read on that backlash so you can take appropriate action.

What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

Predictions For International Telecoms Week 2014

April 29, 2014

International Telecoms Week (ITW), the event that brings the interconnect market together to conduct business, is in two weeks. Historically, ITW has focused on minutes exchange for landline networks. But mobile networks via IP packet exchange(IPX) are now entering the picture, and IPX is set to be a hot topic at this year’s conference. With LTE coming to the forefront, IPX is becoming even more important because it provides a way to enable LTE roaming.

WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

April 22, 2014

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that means WebRTC is becoming enough of a pain – I’m sorry, I mean it has enough support – that they now need to address it. Why is this happening?

Well, IMS is trucking along, and we’re starting to see more VoLTE services.

Why the Fax Isn't As Outdated As You Think

April 15, 2014

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and to the blog, and these  comments could basically be boiled down to one question: Why do people still fax? People pointed out that there are now replacements for the fax, like electronic document signing programs.

So let me put the “why,” as I see it, into a few big-bucket categories.

1.  

Less is Better than None: How WebRTC Helps Carriers

April 8, 2014

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet, OTT services have been proliferating on the data channel and carving out revenue in this area. Ever since that trend started, carriers have been trying to protect their revenue and avoid becoming just a mobile bit pipe to the Internet.

The quest for additional value-added services – services carriers can offer that OTT players can’t – continues.

Recap: TADMeetup NJ 2014

April 1, 2014

Last Thursday night, Dialogic hosted a TAD (Telecom Application Developer) MeetUp for New Jersey, which was organized and run by Alan Quayle. Approximately 25 folks attended and we covered some interesting topics like WebRTC, what it really means and when it will be ready and virtualization.

One key topic was NFV (network functions virtualization).  As readers of this blog know, I am a proponent of NFV.

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