Jim Machi : Industry Insight
Jim Machi

How to be the #1 Managed Service Provider MSP

May I introduce you to SP Homerun Inc Chief Thought Leader Joshua Feinberg? He presented on the topic "How MSPs, Hosted and Cloud...

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At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year...

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Digital Transformation of Industry has Arrived thanks to Blockchain

Blockchain not just enables but encourages Digital Transformation of IndustryDigital transformation is being raced into by companies - and we're not exaggerating....

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Jeff Pulver to Present at ITEXPO 2018 BlockChain

Retro Jeff Pulver and friends from VON show 2007...see anyone you know?!Jeff Pulver, who I can't help but follow every direction he...

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190 million people use Quora | you should, too

Using Quora 5 - 10 minutes per week in a meaningful way is destined to be much better for your business than...

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Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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ITW - Will There Ever Be A Return To The Good Ol' Days?

May 9, 2017


International Telecoms Week (ITW) 
is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a consistent presence for over 15 years -  not because we do any minutes exchange, but because we have a large customer base of carriers using our softswitches and SBCs that do. As such, just like MWC, this is a great place to meet with our customers and prospects.

But this is a challenging industry. 

Is It Over for SMS?

May 2, 2017

According to some research from the GSMA, all is not lost with the SMS battle against the IP messaging services. With WhatsApp, Facebook Messenger, and WeChat at about 1 billion monthly active users, it would seem that it’s just a matter of time before SMS becomes extinct.  However, according to this report, “SMS retains its lead in markets that were early adopters of unlimited SMS bundles,” which makes sense. Start using it and you get used to it, especially if there are no extra charges.

Can a Class 4 Softswitch run in the Cloud?

April 25, 2017


Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a prospect because he was questioning whether a core telecom infrastructure node can actually run in the Cloud / AWS. The answer is yes, for sure - the networks have improved so much, and AWS has been running many mission critical, latency critical apps outside of telecom that a switch can certainly run in AWS. In fact, we have made the Dialogic NGN Softswitch and IMS MGCF (Dialogic ControlSwitch System) run on AWS and have already sold it and deployed it with customers.

Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

April 18, 2017

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

Is Cloud Infrastructure Swallowing Up NFV?

April 11, 2017



Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they want lower overall costs.  In other words, they want the same benefits, the same end game as “True NFV,” but possibly obtain this from running an infrastructure Virtual Machine in a cloud such as Amazon EC2.

And voila, we have telecom infrastructure running on Amazon web services.  This is easier to do.

Cloud-Based Telecom Infrastructure Evolves

April 4, 2017

There is no doubt that telecom infrastructure is moving to the cloud.  Over the past 20 years, the move from purpose built hardware to software running on COTS servers has yielded measurable benefits to service providers, such as lower costs and improved serviceability.  The next natural step forward from COTS is running the software-based infrastructure in the cloud because additional benefits will continue. The benefits of cloud-based infrastructure are as follows:

  • CAPEX Savings (plus the ability to move expenditures to OPEX)
  • OPEX Savings
  • Accelerating Service Velocity

For more details on the benefits of cloud-based infrastructures, read our white paper.

The New Guard in Telecom: Amazon and Facebook

March 28, 2017

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

What does having no PSTN lines really mean?

March 21, 2017

There are firm actions starting to take place about PSTN sunset.  What this means is that our landline networks that we grew up with will cease to exist – they are too costly to continue to support.  Effectively, the VoIP movement that started in the mid 1990s will have “won.”  And what a swift victory that has been.

Countries will have various PSTN sunset dates. 

The Importance of Good Call Progress Analysis with Software Media Servers

March 14, 2017


Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.Host processing, say using Intel CPUs, may not be as powerful.

Call Progress Analysis is Not the same as a Robo-Call

March 7, 2017

Robo-calls are making the news lately.  I even wrote a blog about them last year. We all hate getting those calls. While most contact centers follow the rules, there are companies that don’t and they are the ones that cause consumer frustration. 

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