Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Using Chat Programs for Payments

September 12, 2017

Mobile payment has been around for some time. In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online. There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

But there is an increasing trend to use chat platforms to perform financial transactions.

Tagged: Facebook, financial apps, Mobile app, WeChat, WhatsApp : Related Tags: makes sense, target audience, person person, mobile, money, person

IoT and Real-Time Communications Convergence (Part 2)

September 5, 2017

In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications. I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible. Our industry knows real-time communications very well and there is opportunity for us to grow there.

The graphic above shows potential intersections between IoT and video real-time communications.

Tagged: internet of things, IoT, real-time communications : Related Tags: communications, whitepaper

How Will Artificial Intelligence Be Used In the Contact Center?

August 29, 2017

As I have written about many times before, contact centers have always been at the forefront of technological innovation. That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

A natural evolution from an IVR is utilizing AI and chatbots.

Tagged: Artificial intelligence, Speech recognition, Speech technology : Related Tags: contact center, machine learning, learning, contact, machine, computer

IoT and Real-Time Communications Convergence (Part 1)

August 15, 2017

At first glance, it might seem oxymoronic that IoT and real-time communications would converge. I mean, IoT is all about sensors reporting information right? I would say yes, mostly right.

Tagged: Internet of things, video : Related Tags: communications converge, voice video, media server, communications, video, device

MVNO's Need Their Own Infrastructure To Differentiate

August 8, 2017

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why? Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore. So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation.

Tagged: mobile virtual network enablers, mobile virtual network operators, mvno : Related Tags: target market, mobile virtual, virtual network, infrastructure, network, differentiation

WebRTC for Business People - Update

July 25, 2017

Three or four years ago, when WebRTC was still a strange concept, Tsahi Levent-Levi wrote a paper called “WebRTC for Business People.” That paper helped a fledging community of application developers, vendors, service providers, and enterprises understand WebRTC. He has updated that paper now in 2017 and you can obtain it here.

There are quite a few nice tidbits in that paper, one key one being that WebRTC as a spec is still being standardized at the W3C and IETF.

Tagged: WebRTC : Related Tags: business people, webrtc business, webrtc, paper, still

What Should the Next Generation SBC Be Able to Handle?

July 11, 2017

It’s strange to be writing about a next generation SBC, given that it seems only yesterday that SBCs came to the fore. But alas, SBCs have been around for over 15 years now. The original SBC functions that were there to support peering for IP – IP networks, such as connectivity in the form of IPv4-IPv6 interworking, NAT traversal, and SIP protocol translations and security in the form of DoS support, toll fraud, signaling encryption, and packet protection are still very much important, but the SBC has been asked to do more these days. So if you have an SBC from the “old days” it’s likely not pulling its weight.

Tagged: e911, SBC, session border controller, signaling, SIP, volte, WebRTC : Related Tags: media services, handle, calls

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