Jim Machi : Industry Insight
Jim Machi

Pros and Cons of Hosted vs. On Premise Phone Systems

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor...

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Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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Openpath Intros Next-Gen Access Control System

As everything in our lives has become smart; the phone, speaker, lights, cities, thermostats and doorbells, the reality is that pretty much...

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ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very...

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Small Businesses Have Unique Needs When it Comes to Communication Systems

If you have a small business, chances are you have a business communication phone system someplace on premise.  That PBX communication system...

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ChatBots are Marching

Chances are you have talked to a Chatbot and didn’t even know it.  Like most contact center innovations, Chatbots have been driven...

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Why is the PSTN Long Tail So Long?

Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t...

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Fax Still Going Strong

June 13, 2017


Last week, I had the pleasure to meet with most of our Japanese fax customers in Tokyo.  Fax, like many PSTN technologies, continues to endure and keep going way past what the “pundits” may have predicted.  To me, that is because the pundits live in a very advanced world, and don’t understand how economics really shape enterprise business decisions. 

What's Going On with WebRTC? - June 2017 Update

June 6, 2017



The hype is dying down.  The press has moved onto IoT, NFV, and clouds.  WebRTC is yesterday’s news.  You don’t hear much about it anymore.  I haven’t written about it in a while even. 

Do We Really Need 5G Right Now?

May 30, 2017

Last week, I wrote about how great of a tool the Cisco VNI is for mobile trend analysis and how it might not be best to use as THE ONLY definitive future forward-looking mobile trend predicter. The reason I really started looking at the Feb 2017 report, though, was because I wanted to see what it said about WiFi offload. I just went off on a tangent last week.  This week, I return to the topic of WiFi offload.

Is the Cisco VNI Right?

May 23, 2017


I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it as gospel.  I’ve even seen other analyst reports refer to the Cisco VNI as well.  The Cisco VNI has been a great tool for many of us in the industry, and I have been reading it for as long as it’s been available, which is at least 10 years running.  And it’s a great tool for sure, one of the best. 


The Rise of AI in Communications

May 16, 2017



Data, Data everywhere but not a byte to think



Data, Data everywhere buy why are the bytes not linked?

As economical compute power behind telephony offerings have increased (through more increased processing power whether in the cloud or on premise), we have seen a rise in analytics relating to the specific offering.  This is either to help improve customer service, or help reduce OPEX because a better understanding of what is actually going on in the network can be readily seen. 

ITW - Will There Ever Be A Return To The Good Ol' Days?

May 9, 2017


International Telecoms Week (ITW) 
is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a consistent presence for over 15 years -  not because we do any minutes exchange, but because we have a large customer base of carriers using our softswitches and SBCs that do. As such, just like MWC, this is a great place to meet with our customers and prospects.

But this is a challenging industry. 

Is It Over for SMS?

May 2, 2017

According to some research from the GSMA, all is not lost with the SMS battle against the IP messaging services. With WhatsApp, Facebook Messenger, and WeChat at about 1 billion monthly active users, it would seem that it’s just a matter of time before SMS becomes extinct.  However, according to this report, “SMS retains its lead in markets that were early adopters of unlimited SMS bundles,” which makes sense. Start using it and you get used to it, especially if there are no extra charges.

Can a Class 4 Softswitch run in the Cloud?

April 25, 2017


Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a prospect because he was questioning whether a core telecom infrastructure node can actually run in the Cloud / AWS. The answer is yes, for sure - the networks have improved so much, and AWS has been running many mission critical, latency critical apps outside of telecom that a switch can certainly run in AWS. In fact, we have made the Dialogic NGN Softswitch and IMS MGCF (Dialogic ControlSwitch System) run on AWS and have already sold it and deployed it with customers.

Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

April 18, 2017

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

Is Cloud Infrastructure Swallowing Up NFV?

April 11, 2017



Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they want lower overall costs.  In other words, they want the same benefits, the same end game as “True NFV,” but possibly obtain this from running an infrastructure Virtual Machine in a cloud such as Amazon EC2.

And voila, we have telecom infrastructure running on Amazon web services.  This is easier to do.

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