Jim Machi : Industry Insight
Jim Machi

Uber News Involves Sexual Harassment While Waze Competes

The news of the week wasn't great for Uber as a result of sexual harassment claims by workers via a blog post...

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Forward This Post to Employees To Protect From Hackers

Although there is no guarantee you can be 100% protected against hacking, there are some basics you can share with workers to...

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The Drone Wars Have Arrived

An army of good drones will protect our high-value targets at all times. In February 2014 we warned of the impending urban drone...

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Downhill Sledding

For Agents especially, our business has been downhill sledding, much the way Calvin and Hobbes did it (see HERE). Price compression...

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Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions...

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How Service Providers Can Avoid Becoming A Bit-Pipe

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar...

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Like a Room without a Roof, Women in IP Communications

       Pictured left to right and top down are some faces in VoIP: Yana Stamcheva, senior software developer at Atlassian; Jennifer...

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ITW and the Importance of Services

May 24, 2016

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in importance in the industry (due to OTT Peer to Peer offerings such as Skype, etc.), this show has been more about what these minutes exchangers should do to grow.  As an example, a couple of years ago, I created a marketing piece specifically for this show about HD Voice due to the coming VoLTE offerings or WebRTC offerings, and transcoding this to other formats so that HD voice minutes could be part of an offering.  People looked at me askew those few years ago.

The Growing Importance of VoWiFi Beyond VoLTE

May 17, 2016

Last week, I wrote about the importance of VoWiFi as an extension to the VoLTE strategy.  When you look at the chart in this blog from the February 2016 Cisco VNI, and you see the explosion of VoWiFi, it may be tempting to say “wow, who needs VoLTE?” But remember that many of those VoWifi minutes will be generated  because it will be a part of the whole service provider VoLTE strategy, utilizing the phone number to take the call, and minimizing the minutes.

But VoWiFi is not simply an expansion of VoLTE.  While some of those minutes in the chart above will be coming from VoLTE, some will be coming from another phone number source: “roaming.”  Land line service providers or MVNOs can expand their footprint to allow roaming wherever there is a WiFi hotspot.

The Growing Importance of VoWiFi

May 10, 2016

VoWiFi is not new.  Many of us have been using VoIP through the likes of Skype or Lync for many years and VoWiFi through the mobile versions of these VoIP offerings.  In the context of this blog though, VoWiFi is about getting calls on your mobile phone number.  Since VoLTE is IP-based, using VoWiFi as an extension of VoLTE makes sense.  

5G Market Status

May 3, 2016

Last week, I wrote about the status and projections of LTE subscriptions. So I figured I should do a brief update on 5G this week.  First of all, as I’ve written before, 5G is clearly in its hype phase. 

LTE Market Status, the Tie-In to VoLTE, and the Importance of 3G Interoperability

April 26, 2016

On March 7, the GSA put out a press release confirming that 2015 ended with over 1 billion LTE subscriptions.  This is a hockey stick unlike other mobile hockey sticks.  And if you want to see the GSA LTE subscription hockey stick, you can get it if you register at the site.  Basically, 1 in 7 mobile connections worldwide are now LTE, and the rate of LTE subscriptions is accelerating. 

Fax Is...

April 19, 2016

  • Dying
  • Enduring
  • Dead
  • Growing
  • Some old technology from before 2001
  • Older than a phone call
  • Outdated
  • Old School
  • A Legal Document
  • Some strange word that is from the stone age
  • Something I still pay attention to

All of these things are correct about fax depending on your point of view or use case.  And yes, it is still a meaningful part of the Dialogic business which is why I pay attention to it.  We have had some new significant wins in 2015 as TDM switched over to FoIP.

To understand fax is to understand business from 20 years ago. 

RCS Re-Invigoration Reality

April 12, 2016

But will the hype this time be justified?  RCS has been slowly building momentum mostly because VoLTE has been slowly building momentum.  VoLTE is IP-based voice/video on an LTE / IMS network, and RCS adds IP-based messaging services that are also an evolution to legacy SMS and MMS messaging.  So it makes sense that RCS started to be deployed once VoLTE started to be deployed.  

Is the RCS Re-Invigoration just more HYPE???

April 5, 2016


Last week
, I explored the RCS re-invigoration due to the Google announcement of RCS support. And given that the GSMA historically has supported RCS heavily, and anything involving Google would get huge interest and press, it comes as no surprise that we saw quite of bit of hype about RCS coming out of the GSMA during MWC.

However, also remember we saw much hype in 2012 when Joyn, the GSMA branding of RCS, was announced.  Remember, this was the time when the likes of WhatsApp and Facebook and other instant messaging smartphone apps were starting to very seriously erode texting revenues. 

RCS Reinvigoration???

March 29, 2016

RCS (Rich Communication Services) got a large boost at Mobile World Congress with the announcement from Google that they will support RCS.  RCS is essentially SMS/MMS that can work over IP networks and can enable presence and location, and sharing of media.  Kind of sounds familiar, except this is an app that is from your service provider, which adds much value to them.  It’s available on some newer Androids, but not iPhones.If you have a newer Android, this feature could have value to you.

Flexible Application Creation

March 22, 2016



You may have heard that we’ve just entered a new business territory. Over the past few years, we’ve gotten requests from customers to help them build their applications. And we got more. And more. 

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