Jim Machi : Industry Insight
Jim Machi

Is Mobile the Answer for UC?

I moderated a session at ITEXPO West on profitability for VoIP Providers. Mind you, one panelist was Voxvalley who is a...

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ITEXPO Anaheim 2015 Video Interviews Part 1

Thanks to all of you who came out to ITEXPO... The event kicked off well and we are looking forward to the...

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OpenWorld and NFV

I will be speaking at Oracle OpenWorld on October 26 on the topic of NFV.  Oracle wants the panel to be about...

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The Cable Triumverate

At a master agency, Microcorp One-on-One, the Cable 3 Sisters gave a presentation together. They have been sharing booth space for...

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GENBAND's KandyMobile comes to NYC

GENBAND's Kandy communications Platform-as-a-Service solution recently celebrated its one-year anniversary by bringing its KandyMobile vehicle to popular nightclub, LIGHTBOX in New York...

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Will You Be in Anaheim Next Week?

Sunday I make a stop in Atlanta for a few hours for Microcorp's One on One annual event.Then I jet to...

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Location-Based Accuracy

I’ve written about e911 before, most recently in July where the concept revolved around the role of media servers with e911 and...

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WebRTC: The Transition From Hype to Reality - Part 2

December 30, 2014

In Part 1 of this series, I argued that the WebRTC movement has a lot of striking parallels to that of VoIP, such as both technologies being dubbed seminal events, experiencing architectural challenges and progressing through various stages of deployment. In other words, both technologies followed the standard hype curve through the excitement phase and, now, it remains to be seen whether WebRTC, like VoIP, will move successfully into reality.

Do I think we are going to suddenly find that WebRTC has moved forward at warp speed? I think we will.

WebRTC: The Transition From Hype to Reality - Part 1

December 23, 2014

When I started preparing my keynote presentation for WebRTC Conference and Expo V in November, there was one central message I hoped to get across: WebRTC is developing along a normal evolutionary track and it’s up to us to continue to move the technology forward from hype to reality.

I’ve been involved with WebRTC since the beginning and we all know there was a considerable amount of enthusiasm at the start. But this year, some of that excitement started to wane. And that’s probably because WebRTC is no longer new; it’s no longer the shiny object.

The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

December 16, 2014

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks.  The DSCs first rolled out were the Diameter Routing Agents (DRAs) which were really designed for load balancing and scaling of Diameter signaling traffic. And these have seemingly worked well since we have not heard of any major Diameter signaling storms since the first LTE networks were deployed. Whether it’s because the DRAs are deployed or because the existing equipment could handle it is somewhat up for debate, but clearly in the early days of LTE rollouts there were a couple of high profile outages related to signaling storms.

2015 Predictions

December 9, 2014

Last week, I graded myself on the predictions I made for 2014.  This week, I’ll make my predictions for 2015.  It may be the same as asking a Magic 8 ball, or in the case of that picture, using a Magic 8 ball phone app which you use by turning the phone over and shaking it…

My first prediction is that you’ll start to hear about 5G

Grading 2014 Predictions

December 2, 2014

 I made some bold predictions last year.  Now is the time to face the music and grade myself.

1. Last year I predicted we’d start to see much more messaging and “cool apps” with voice inclusion.

SS7 Signaling Still Alive and Well

November 25, 2014

As operators migrate to IMS and LTE, and thus IP architectures, SS7 signaling has seemingly been left behind.  After all, Diameter is all the rage today as that is where all the growth is.  There are lots of Diameter market size reports but alas, no new SS7 market size reports that I can find.  In fact, I think the last one was many years ago and I probably have it. 

The era of the hardware-based media server is over -scaling software-based media servers

November 18, 2014

As the telecom world moves closer and closer to software- based infrastructure, many questions are being asked about scalability of these software-based infrastructure solutions. After all, when there are hardware cards full of Digital Signal Processors  (DSPs) you could simply plug in more boards or add more systems (at greater cost) to get to the scalability desired.  In the software world, when using a single machine, the scalability is directly related to the power of the processor used in the box. 

Recognizing the Similarities Between WebRTC and VoIP

November 11, 2014

Next week I’ll be giving a keynote at the WebRTC Conference and Expo V.  When I last gave a keynote at this show, in June of 2013, WebRTC was full of promise. Back then, WebRTC was a disruptive technology that would revolutionize the world.  But I challenged the industry then to create meaningful applications or else WebRTC would flounder and take time to become accepted. 

Outlining the FUture of SEamless COmmunication at FUSECO

November 4, 2014

Next week Dialogic will be on a panel at the Fuseco Forum in Berlin, which is a forum about the “future of seamless communication”.  We’re on the “Towards 5G” panel with Vodafone, Orange, Telenor and the European Commission, which should be interesting.  5G today is a nebulous set of letters since I can’t send you someplace to read about the specs since no specs exist today.  5G is a concept that seems to have sprung from “OK, We Rolled out LTE, Now What’s Next?” coupled with “A Major Mobile Next Gen Network Comes Along Every 10 Years, So We Need the Next One in 2020”. 

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

October 28, 2014

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs.  This is not an easy thing to do, yet it’s always lurking in the background with contact centers.  And this is one of the reasons, if not the key reason, contact centers embrace new technology. 

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