Jim Machi : Industry Insight
Jim Machi

Have You Reserved Your ITEXPO 2019 Booth and Sponsorship? #2

So excited to be back and share three more of the biz and tech expert types of people and businesses that typically...

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Have You Reserved Your ITEXPO 2019 Booth and Sponsorship? #1

Practically every year since year 2000, one of my companies DIDx Inc has showcased services with an ITEXPO booth and given back...

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Internet Trends and the Impact on Enterprise Communications

You might be wondering why last week I wrote about the Cisco VNI and this week I’m writing about the Mary Meeker...

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Enterprise Data Traffic Trends

  The Cisco Visual Networking Index (VNI) report is a great place to look for internet data trends.  I took a look...

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2018 Rhode Island Blockchain Summit Live Blog

About to start. The hashtag is #ribs2018.David Paolo Founder and CEO of G Media Studios kicks off the day - our MC....

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Edge Computing and the Impact on the Enterprise

Back in March, I wrote a blog on Edge Computing.  I received a few comments from readers, so I want to address...

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The Unique role of the Service Provider with a SmartHome

  As last week's blog described, a SmartHome is a complicated place today.  A service provider could tie all of these different...

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IoT + Real Time Communications = Internet of Real Time Communications

January 10, 2017



Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications.  Dialogic even created an infographic on this concept.  Let me explain more since I’ve had a few questions come in since then.

IoT in its simplest form is basically sensors sending data. 

VoWiFi and Value-Added Services

January 3, 2017

Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi.  And it is expected that VoWiFi minutes are going to surpass VoLTE by 2019.   So if you are a provider of value-added services to the mobile providers, VoWiFi support needs to become part of your offering.

There are many implications and technical hurdles to overcome to make this happen. 

Contact Centers - Where is it now, and what's next?

December 27, 2016

With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We may be talking to a computer.  And we totally accept it.  The computer voice will be the onramp to some database and find us the answer. 

Airlines Fly Over Contact Center Expectations

December 20, 2016



Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers’ demands and expectations of communication.

Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center.  Right now as I write this, I am in the middle of an intercontinental trip. 

Comparing Contact Center Channels

December 13, 2016

The contact center has always been technically innovative.  The quest to both improve customer service while reducing expenses at the same time, while potentially oxymoronic, gets pulled off in this space because of technical innovation.  In fact, the contact center used to be called a call center, because, well, the only way to contact one, or to have one contact you, was to place a phone call.  Contact centers were one of the first industries to really embrace IP communications because of this very reason. 

Scoring My 2016 Predictions

December 6, 2016


This is the time of year I typically grade myself on the predictions I made this time last year.

NFV: I predicted that we’ll see someone claim that they have implemented an NFV network, but I also said that it will be hard to believe that it would all be able to happen in 2016 because of the MANO interop.  As far as I know, no one has made an NFV network claim, but MANO interop is still a mess.  So I get a B here, even though I’m going to appeal to the teacher to give me an A, because I was really right.

Ad Blockers vs Mobile Advertisers

November 29, 2016

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to be considered is that there is also an opposing force to this: ad blockers. When you think of ad blockers, you probably think of it as an extension on your browser on your desktop that can only block ads when browsing on your computer. Ad blockers have kept up with the times and now provide smartphone-wide ad blocking...mostly with the exception of native ads.

Comparing Different Types of Mobile Ads

November 22, 2016

Now that access to the internet via mobile devices is past 50% compared to access via desktop, it makes sense that internet models of making money is becoming prevalent in the mobile world. Unlike ads in traditional platforms such as TV or radio, these ads get especially crafty on mobile. Here are the different types of ads that are shown on mobile devices.

Location-Based Ad

The Growth of Mobile Advertising

November 15, 2016

Given that more than 50% of consumers are accessing the internet via mobile devices now, it stands to reason that the internet model of advertising would come to mobile access. After all, websites are now designed specifically for mobile devices in addition to desktop, so why wouldn’t desktop internet models of making money also apply?  That is, seeing ads pop up on your browser screen after you’ve done a search. 

LTE And (Over) A 1000 Words

November 8, 2016

If you go to the Global mobile Suppliers Association website, you can get some very interesting information in the form of white papers and other content. In fact, you can get the picture above if you click here.  And that picture really does say a 1000 words.

First of all, and this no news, LTE has been the fastest growing mobile system ever. 

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