Jim Machi : Industry Insight
Jim Machi

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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IT Expo Gets Down to Earth

September 3, 2013

Last week, I attended IT Expo in Las Vegas, which is the last real horizontal communications tradeshow in the U.S.  The show covers a variety of topics and does it well. I would say the theme of this show was “getting down to earth,” which is a weird theme considering the show was in Las Vegas, which is about as fake as it can get. But the show did a very good job of covering the implementation of topics, such as WebRTC, mobile video, UC and cloud.

Is WiFi Withering Under LTE?

August 27, 2013

The August 19th edition of Mobile World Live featured a survey from EE saying “LTE is knocking public WiFi usage.” The article went on to say that WiFi usage among LTE users has decreased by 37 percent since April.  At a high level, this makes sense. Since LTE has speeds that make it equivalent to a mobile on-ramp to the internet, and assuming a relatively flat monthly data rate, then why not just stay on LTE if it’s fast enough and if it costs the same? You would too, right?

Part two: Choose your own endpoint for the best conference experience

August 20, 2013

As different endpoints come into play and different types of networks come into play, the mixing of the different codecs and the robustness of the underlying media server become even more important. As WebRTC begins to take hold, adding yet another type of codec and signaling into the conference, the mixing gets even more complicated. Sometimes, this mixing results in weird-sounding conferences, with such technical difficulties as echoing, differing loudness of participants, or some participants’ lines being dropped. 

Part one: How WebRTC can finally kill the boring, ineffective conference call

August 13, 2013

Phone conferences are boring, right?  You get your 800 number, call in, enter your pin code, and just like that – you’re dumped into what is far too often a painful conference call. How many times have you heard someone on a call ask, “Can you say that again?” Conference call participants don’t ask this question repeatedly because the sound quality is poor, but because the entire conference call format is boring and there are too many other distractions happening on their side of the phone. They’re emailing and instant messaging instead of engaging and collaborating.

If there's no "mobile" in your video development strategy, you're losing revenue

August 6, 2013

I’ll be speaking at the upcoming IT Expo West show in Las Vegas on August 27, where one of the topics I’ll be presenting on is, “How to make video part of your mobile strategy.” Mobile video is one of the most significant parts of the smartphone experience. YouTube’s most recent statistics report shows that mobile viewership makes up more than 25 percent of its global watch time, with more than one billion views a day. On certain carrier networks, mobile video traffic is responsible for as much as 70 percent of all mobile traffic, according to ByteMobile analysis. Further, the average iPad user generates three times the data traffic that an iPhone subscriber does.

What do I really think of NFV?

July 30, 2013

I’ve been writing a lot about NFV the past few months, and I’ve gotten a few comments like this one: “What do you really think about NFV?”  I get where these questions are coming from; my blogs about this topic have been largely educational – not editorial. NFV education is what the market needs, since this is a confusing topic with too much NFV/SDN hype coming out and too little actual information.  Indeed, this is why Dialogic partnered with Heavy Reading on an NFV whitepaper. ]

Top Questions from the Awesome NFV Webinar

July 23, 2013

On July 11th, Dialogic held a webinar with Light Reading called “The Rise of NFV and the Software Telco.” If you missed the live webcast, you can still download it on-demand, or read this whitepaper from Heavy Reading.  I actually like it so much I read it 17 times so far!  We had a great response to the webinar. Here are the top three questions from webinar attendees.

Q: How will virtualizing an SBC provide SIP trunking migration?

WebRTC Expo Aftermath: Too Many Phone Calls, Not Enough Innovation

July 16, 2013

Dialogic spent  the last week of June at the first-ever WebRTC Conference and Expo in Atlanta. The conference attendees had a lot of energy and excitement around WebRTC. It was reminiscent of the early VON shows from the late 90’s when voice over network was still a new technology.

I gave a keynote at the conference about enabling Value Added Services via the use of a WebRTC-enabled media server.

Webinar: What You Need to Know Before Using NFV

July 3, 2013

Over the past few weeks, I have written three blogs about network functions virtualization (NFV) – what NFV is, how NFV compares to software defined networking (SDN), which network elements could be NFV’ized, and the benefits of NFV.

NFV is an important topic since it addresses the challenges service providers face to reduce operational costs and elevate performance while simultaneously staying nimble and increasing deployment flexibility. NFV moves operators closer to the so-called “software telco.”

To hear more about the criteria service providers should consider to determine if a network element is a good candidate for network virtualization, register for our July 11th webinar with Light Reading’s Jim Hodges here.

Will Carriers Ever Be Able to Make Money from OTT Players?

July 2, 2013

During a press interview last month a reporter asked me this question: “Will carriers ever be able to make money from OTT players?” I had two responses.

First of all, carriers are already making money from them in a way. That is, the subscribers pay monthly data rates primarily so they can go use the OTT apps. The carriers are becoming much like utilities; the more electric devices you have in your home, the more electricity you will need.

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