Jim Machi : Industry Insight
Jim Machi

How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

Full Story »

FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

Full Story »

Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

Full Story »

Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

Full Story »

CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

Full Story »

Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

Full Story »

Could Scheduling Logins Make us Safer?

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...

Full Story »

Coming of the Mobile Advertising Age

September 27, 2016

Many of you probably know about the yearly Internet Trends report that comes out from Mary Meeker.  There is always a lot of thought-provoking information in there, and if you are interested in macro trends and their potential impacts, that’s a great place to start.

One area she covered is mobile advertising.  Given that mobile is an on-ramp to the internet, and by many estimates access to the internet via mobile devices is past 50% now compared to access via desktop, it makes sense that internet models of making money would or should become prevalent in the mobile world. 

Value-Added Services in the VoLTE World - Enterprises

September 20, 2016


From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that can be on-demand would provide value. Adding video to a voice conference, and enabling collaboration to that conference, would be even better.  Expanding out a traditional service like this is a good example of a VAS that a service provider could offer and get paid for. 

Value-Added Services in the VoLTE World - Leveraging the Device

September 13, 2016

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp to the internet, the service provider can embrace the Internet model of making money: extracting value add from the advertisers instead of the subscriber. Half of all internet traffic is from mobile, which means there’s huge opportunity for location-based advertising. I’ve started to see mobile ads now, and given the prevalence of ads when accessing the internet from our laptop, I’m not as taken aback by ads on my phone as I might have been at one time.  The time is probably right now for this. 

Value-Added Services in the VoLTE World - RCS

September 6, 2016


Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee. Because it was “value” and it was “added” the thinking was to charge extra for the added value.  And these value-added services at one time produced revenue in the double-digit billions of dollars for the mobile service providers.  This included SMS until texting became a commodity, and then all kinds of interesting applications such as color ring back tones, mobile music, gaming, etc.

Open Source Software and NFV

August 30, 2016

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve written about this a few times in my blogs.  Recently, I’ve been reading about service providers saying that they want more open source software in their networks, especially as it relates to NFV. 

End of Messaging?

August 23, 2016

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some of this from time to time.  He recently put out an update of the 4th wave paper called the “4th Wave Index: Benchmarking the Growth and Evolution of the Mobile Ecosystem.”  It’s an excellent paper.  On the last page, there is a bold subhead that totally caught my eye. 

Robocalls Call for Service Provider Intervention

August 16, 2016


Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may get.  The US FCC has stepped in and asked the US service providers to provide robocall blocking services.  In many ways, this really is nothing new. 

HD Voice Finally Comes of Age

August 9, 2016

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or 8 years ago, Dialogic was pretty active in marketing it’s importance and talking about it.  We knew that HD voice would be used when VoLTE was implemented. 

NFV - A Big Step Forward In Service Agility

August 2, 2016


In the beginning of June, I did a talk at Bynet Expo titled “Powering the Agile Operator.”  Part of the talk was about how NFV could help power the agile operator.  As most readers know, NFV promises lower CAPEX, lower OPEX, and faster rollout of services. In other words, agility.  As such, NFV is a key component of the “agile” strategy.

2016 State of WebRTC

July 26, 2016


Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even the first big buzzy one, WebRTC Conference and Expo, which incidentally is next week, has renamed itself the “Real Time Web Solutions Conference.”  What’s going on?

Featured Events