Jim Machi : Industry Insight
Jim Machi

Coming of the Mobile Advertising Age

Many of you probably know about the yearly Internet Trends report that comes out from Mary Meeker.  There is always a lot...

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Procera Helps Carriers Shape Even Encrypted Traffic

One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression environment. Video...

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MultiTech Intros New 4G-LTE Cat 1 and LoRa Solutions

For anyone who worked with PCs during the 1980s they remember MultiTech as a major player in the world of modems. In...

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Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

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ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

May 26, 2015

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is definitely a show in transition since its core customer base, telecom wholesalers, are stressed out.  That is, voice wholesale minutes are now intensely competitive—and even potentially declining—due to a slowdown in growth. As a result, voice wholesalers are trying to figure out how to address this issue in order to continue thriving. 

Advancing Texting for the Contact Center

May 19, 2015

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue.  These use cases will be similar to many years ago when the “call” center transformed into a “contact” center due to customer interactions taking place over the Web.  In other words, it’s the story of the mobile on-ramp to the Internet.

Texting and the Contact Center

May 12, 2015


I’ve periodically written about the changing contact center, from speech analytics to WebRTC, multiple times. Another interesting trend emerging is the use of text messaging within the contact center. It is a bit of an old-school method, but text is an efficient and direct way to deliver information to customers. In fact, a widely quoted statistic from a 2014 Harris Poll survey indicates that 64 percent of consumers with texting capabilities would prefer to use texting over voice as a customer service channel.


May 5, 2015


An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service providers can offer network connectivity and service interworking on a commercial and competitive basis between not only mobile operators, but also fixed and converged service providers, cloud operators and application service providers.

A multilateral IP service hubbing arrangement enables a service provider to connect to multiple termination providers through one single connection between, facilitated by an IPX operator. What that effectively allows the service provider to do is to deliver end-to-end services to its customers without the need to establish individual bilateral connections and agreements with each of the hundreds of fixed and mobile operators around the globe. However, bilateral arrangements are also supported through an IPX, in case that particular interconnection model makes the best sense. 


NFV vs. SDN

April 28, 2015


I have written in the past about NFV and SDN being complementary. Now that some time has gone on, I wanted to expand on that. It is definitely still true, but being at Mobile World Congress crystallized my thinking on this subject.

First NFV is about providing virtual network functions.


Country Music and Wi-Fi Offload

April 21, 2015


This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside of Dallas, Texas.  If nothing else, this certainly represented the most cowboy boots in one place I’ve ever seen.

So why am I writing about this?  Well, I have AT&T service and as I approached the stadium I got a text message that said “AT&T Wi-Fi is active near your location.


The NFV End Game Part 2

April 7, 2015

If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry.  Some large players that have end-to-end solutions will need to change if they want to survive.  This is easier said than done.

First of all, assume some of what the large players have is “best of breed”. 

The NFV End Game and Ushering in a New Wave of Players

March 31, 2015

The clock is ticking and it’s about to strike midnight.  NFV will usher in an era of change for the telecom industry yet again.  The players will change, just like they changed with the ushering in of VoIPNortel is no more, Alcatel and Lucent merged, and Cisco, Microsoft, Oracle, Apple and others emerged as huge telecom players.

SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

March 24, 2015

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to get home for the fantasy baseball draft.  Everyone is scattered across the country and uses different methods to call in – people call in from POTS phone, though not as many as the year before, some are on a laptop at home, some have a nice tablets on LTE networks, some are on cellphones, and a few have smartphones over Wi-Fi at a coffee shop. 

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