Jim Machi : Industry Insight
Jim Machi

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

Full Story »

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

WebRTC Expo Aftermath: Too Many Phone Calls, Not Enough Innovation

July 16, 2013

Dialogic spent  the last week of June at the first-ever WebRTC Conference and Expo in Atlanta. The conference attendees had a lot of energy and excitement around WebRTC. It was reminiscent of the early VON shows from the late 90’s when voice over network was still a new technology.

I gave a keynote at the conference about enabling Value Added Services via the use of a WebRTC-enabled media server.

Webinar: What You Need to Know Before Using NFV

July 3, 2013

Over the past few weeks, I have written three blogs about network functions virtualization (NFV) – what NFV is, how NFV compares to software defined networking (SDN), which network elements could be NFV’ized, and the benefits of NFV.

NFV is an important topic since it addresses the challenges service providers face to reduce operational costs and elevate performance while simultaneously staying nimble and increasing deployment flexibility. NFV moves operators closer to the so-called “software telco.”

To hear more about the criteria service providers should consider to determine if a network element is a good candidate for network virtualization, register for our July 11th webinar with Light Reading’s Jim Hodges here.

Will Carriers Ever Be Able to Make Money from OTT Players?

July 2, 2013

During a press interview last month a reporter asked me this question: “Will carriers ever be able to make money from OTT players?” I had two responses.

First of all, carriers are already making money from them in a way. That is, the subscribers pay monthly data rates primarily so they can go use the OTT apps. The carriers are becoming much like utilities; the more electric devices you have in your home, the more electricity you will need.

Three Ways NFV Cuts Costs

June 25, 2013

Network functions virtualization (NFV) will let service providers make the leap to software virtualization and general-purpose hardware. The ideas on which NFV are based are not new. But what is new with NFV is the move away from hardware to handle key segments of the network – for a truly software-powered telco network experience.

Here are three ways that NFV delivers cost savings for service providers:

WebRTC: The Revolution Won't Occur Without a Media Server

June 18, 2013

Next Thursday at the WebRTC Conference and Expo, I’ll present a conference keynote that might not be exactly what attendees expect to hear. Most people heading for Atlanta next week understand and embrace WebRTC as a truly disruptive technology; however, we can’t expect this great technology upheaval to happen without serious work behind the scenes.

When many of us think of WebRTC, we think of browser-to-browser voice or video calls. And that capability is important and will be a key use case with WebRTC, but WebRTC is much more than the browser-to-browser call use case.

Six Network Elements Ripe for NFV

June 11, 2013

Network function virtualization (NFV) is the it-phrase of the moment. The telco market is abuzz with speculation about how the rapid spread of NFV will cut costs, increase flexibility and scalability, and speed time to market for new services. But which functions are best suited for an NFV makeover? Anything that doesn’t need a physical connection or where the physical connection can be somewhere else is a prime candidate for NFV. 

NFV and SDN: Where Telco and IT collide?

June 4, 2013

When new terms and buzzwords are introduced to the industry, it’s understandable to be confused. There is hype, more hype, and then many different definitions as the terms get bandied about.  It happens all the time. Right now, the hype is rising around software defined networking (SDN) and network functions virtualization (NFV).

LTE Interworking: Is it really necessary?

May 28, 2013

Last week, Dialogic hosted “Interacting with LTE Networks,” a webinar that covered signaling and media interactions trends for 2G, 3G and LTE networks.  There Are many signaling interworking scenarios to consider. For example, there is a spec called TS 29.305 that covers interworking between Diameter and SS7/MAP.  This would occur when LTE and 3G/2G network interactions need to occur.

LTE Network Interactions

May 14, 2013

According to a recently released GSMA Wireless Intelligence infographic, there are 163 live LTE networks today, and that figure is expected to grow to more than 400 live LTE networks by the end of 2017.  However, there are still hundreds of 2G and 3G networks that these LTE networks will need to connect to, not to mention the million or so (depending on source) WiFi networks. 

The signaling interworking between  Diameter, SS7 and Radius is an important issue that needs to be solved. 

The Evolution of International Telecoms Week (ITW)

May 7, 2013

ITW, as described on its website is “the annual meeting point for the wholesale telecommunications community and offers various networking opportunities through meeting rooms, an integrated exhibit and bilateral table area, numerous breakfasts, lunches and cocktail receptions and provides a wide range of conference sessions for attendees to benefit from.”

This market is evolving. ITW was historically about DM interconnect minutes. But now, VoIP minutes and wireless minutes are becoming increasingly important.

Featured Events