Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
Full Story »Telcos Attempt to Buy Hawaiian Telecom out of Bankruptcy
July 7, 2009Read the news on FierceVoIP. "ILEC Sandwich Isles Communications wants to play with the big boys and is taking its best shot, trying to buy Hawaiian Telcom out of bankruptcy for $400 million. The private company, based in Honolulu, finally got the go-ahead from a federal bankruptcy judge to propose a different Chapter 11 plan than the one cash-strapped HT had already filed. The HT proposal, filed June 3, essentially would make it a ward of a consortium of banks for $590 million..."
Become a VISP with Customers who Trust You
July 6, 2009So, you have a hundreds, if not thousands of customers who trust you because of your track history of quality service and products. Need to satisfy your customers more fully? Need to see new revenue and keep your current customers as well as gain new? Ever thought of providing ISP service to your customers but don't have the finances to buy the necessary equipment and network?
CommunicaAsia, PTC, and ITCN Asia, Hottest Conferences in the East
July 5, 2009Ruckuss Wireless, at http://www.ruckuswireless.com, is a popular service provider as is evident by the crowds at their booth at CommunicAsia 2009 in Singapore and I remember the same at their booth at EXPOCOMM Mexico 2007. Michael Paparella was the spokesperson on this video on Youtube.
The company offers solutions for multi-media in the WIFI industry. They choose to participate in CommunicAsia each year because of the yearly accomplishment of building new business solutions with current and new partners.
One common theme I heard over and over at CommunicAsia 2009 from participants, whether sponsors, attendees, exhibitors and other press agents was that CommunicAsia draws more participation from the right people and companies in the APEC region ...
Optimistic Tenor in Market Turmoil
July 4, 2009
Greg Galitzine quoted Rob Pullens, Tellabs CEO, in a discussion about the market turmoil, in the May 2009 NGN magazine, "That certainly surprised me," said Pullen, "and as you can imagine, like everyone else, our revenues were slightly affected downward. And so in this tough economic time, we need to look around and say, 'we're going to invest our way through this, we're going to emerge stronger on the remote end, but we're going to manage our cash flow and profitability along the way,' that is, things that are in our control. I can't control when the macroeconomic marker's going to improve, but I can control who we manage our expenses, improve our profitability, and keep close to our customers.
I think the two key points made are to invest your way through and keep close to your customers. Not saying to throw money at everyone and everything.
I think the two key points made are to invest your way through and keep close to your customers. Not saying to throw money at everyone and everything.
Carl is Correct: Mobile Apps the Craze
July 2, 2009Carl Ford is great about updating us all on what to look forward to in the 4G Wireless Evolution scheduled for Sept 1-3, 2009. He has my absolute agreement on this intro statement: "It seems the mobile consumer can not get enough of their share of mobile applications... "
In fact, he goes on to say, "The iPhone store, Android store and similar initiatives from Nokia and RIM suggest power is shifting away from the operators and into the hands of application developers and the end user."
Half of the updates I read from those who I am following on Twitter are about mobile and mobile-related conferences, applications, equipment, services, and peripherals.
Interview Podcast with David Mandelstam, CEO Sangoma
June 29, 2009
Recorded with Pretty May, a customer of Sangoma, and voice with Skype... really enjoyed this interview with David Mandelstam, CEO of Sangoma at DIDX podcasts. We met for the first time at the Digium Asterisk Pavilion at CommunicAsia in Singapore last week, where we were serving as media partner and press agent.
What a great attitude in leadership, business, and life. That's Mandelstam!
Words to describe: ultimate is quality, longevity, warranty, promotion of customers not self, open source friendly, windows friendly, well-stocked inventory, modest but powerful leadership.
What a great attitude in leadership, business, and life. That's Mandelstam!
Words to describe: ultimate is quality, longevity, warranty, promotion of customers not self, open source friendly, windows friendly, well-stocked inventory, modest but powerful leadership.
Didn't Realize Online Banking around since 1995
June 28, 2009
An Ezine article at ezinearticles.com/ does a good job at giving the history. I believe that much of what has been accomplished in monetizing anything in the past decade or so, can give some credit to online banking... the time it saves...
Taking Your IP Communications Invention Seriously
June 28, 2009So simple and so true.
1. Make sure that the punctuation, capitalization, word choice, and spelling help the pages in the website that showcase your IP communications invention make sense.
2. Make sure that the basics of your IP communications invention work. If they do not work, label the webpages "alpha." If the basics of your IP communications invention work smoothly but the secondary and further layers have some problems, label the webpages "beta."
Please! Not doing these two, have an extremely negative effect on one's work team, one's credibility in the industry, one's sales, and of course, the bottom line. And yes, I should take my own advice.
Comparing Hosted VoIP Solution Features and Prices, Check IPSmarx
June 24, 2009
There's a limited time promotion on IPSmarx New Wholesale Softswitch that integrates call routing, SIP and H323 handling, advanced billing, client management, taxation, traffic shaping, CDR processing and advanced reporting in one scalable VoIP traffic exchange solution.
You can take a tour of their new Wholesale Softswitch. To sign up for a free web presentation please email: misti @ ipsmarx.com to book an appointment.
They're offering the following Limited Time Bundle Packages through July 10th:
Start up Carrier Package
Designed for those who are entering the wholesale market for the first time who require an upgradable and cost effective solution.
Bundle starts from ... please contact.
Mid-Size Carrier Package
For carriers who are already in the business and have up to 5 million minutes per month.
You can take a tour of their new Wholesale Softswitch. To sign up for a free web presentation please email: misti @ ipsmarx.com to book an appointment.
They're offering the following Limited Time Bundle Packages through July 10th:
Start up Carrier Package
Designed for those who are entering the wholesale market for the first time who require an upgradable and cost effective solution.
Bundle starts from ... please contact.
Mid-Size Carrier Package
For carriers who are already in the business and have up to 5 million minutes per month.
Free Ground Shipping Sangoma Products at VoIP Supply
June 23, 2009
Call your Sangoma expert at VoIP Supply today and save big on shipping charges!
Sangoma provides quality hardware products that enable telephony applications including legacy PBX, IVR, auto attendant, next generation gateways, media servers and application servers.
Sangoma's unmatched voice optimized hardware is well-known in the Open Source PBX market. In fact, they raised the bar in TDM voice communications with on-board, Telco-grade, hardware echo canceller DSPs available on all Sangoma voice cards and the most optimized, scalable, cross-platform device drivers available.
Check out Sangoma's full line of analog telephony cards, digital voice and data networking cards, digital-analog hybrids and more.
Call a VoIP Supply sales representative at 800.398.8647 for more information re: Sangoma products including free ground shipping between 6/23/2009 and 6/29/2009! Products this applies to are on VoIPSupply website.
Sangoma and VoIP Supply are DIDX partners. We'll be adding our video interview here with David Mandelstam, President of Sangoma, in the press lounge of CommunicAsia in Singapore as soon my business partner Rehan Allahwala sends me the 30+ videos and 100+ photos I took while in Singapore.
Sangoma provides quality hardware products that enable telephony applications including legacy PBX, IVR, auto attendant, next generation gateways, media servers and application servers.
Sangoma's unmatched voice optimized hardware is well-known in the Open Source PBX market. In fact, they raised the bar in TDM voice communications with on-board, Telco-grade, hardware echo canceller DSPs available on all Sangoma voice cards and the most optimized, scalable, cross-platform device drivers available.
Check out Sangoma's full line of analog telephony cards, digital voice and data networking cards, digital-analog hybrids and more.
Call a VoIP Supply sales representative at 800.398.8647 for more information re: Sangoma products including free ground shipping between 6/23/2009 and 6/29/2009! Products this applies to are on VoIPSupply website.
Sangoma and VoIP Supply are DIDX partners. We'll be adding our video interview here with David Mandelstam, President of Sangoma, in the press lounge of CommunicAsia in Singapore as soon my business partner Rehan Allahwala sends me the 30+ videos and 100+ photos I took while in Singapore.
