Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Bionic Arm, SSUE students including Ali Imtiaz

August 16, 2008

There were over 100,000 registered attendees at ITCN Asia 2008 and at least 125 exhibitors spread over three halls. The Karachi Expo Center was filled with energy, innovation, debate, and collaborations. Our company walked away with new business development in Pakistan, China, USA, UK, UAE, and more. 

One of the highlights of my booth visits was the bionic arm project by Ali Imtiaz and other students at SSUE. (I will try to come back and revise this post with the full name of the university.) What was unique about it?

Suzanne Interviews Secretary of IT/Telecom Government Pakistan

August 16, 2008

Orgoo, All in One!

August 15, 2008

Zomma Mohiuddin, PTCL first in Pakistan with IPTV

August 15, 2008

Zomma Mohiuddin, executive director of PTCL, shares the excitement of Pakistan's first IPTV service in the form of smartPTCL. Watch and listen on one of my video Google galleries. (I recorded this during ITCN Asia 2008 where I was also a speaker.)

What is IPTV? Find out at http://en.wikipeda.org/wiki/IPtv.

Monetizing FWD

August 10, 2008

Free mobile roaming in 22 countries

August 10, 2008

There are no USA mobile companies who offer me this opportunity, but I found it somewhere else. Zain.

Zain Group ( formerly MTC or Mobile Telecommunications Company) is Multinational Corporation specializing in Mobile Telecommunications. Its area of operations include the seven countries in the Middle East, Kuwait, Iraq, Saudi Arabia, Jordan, Bahrain, Sudan ,and in Lebanon as mtc touch, and in 15 sub-Saharan countries in Africa Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon,Ghana Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda and Zambia. Free roaming in 22 countries!
 


USF funds and issues, quite global

August 7, 2008

First, in case, you're not familiar with USF. Wikipedia does a good job among its global contributors in defining and describing it. USA "was created by the United States Federal Communications Commission in 1997 to meet the goals of Universal Service as mandated by the Telecommunications Act of 1996. The 1996 Act states that all providers of telecommunications services should contribute to federal universal service in some equitable and nondiscriminatory manner; there should be specific, predictable, and sufficient Federal and State mechanisms to preserve and advance universal service; all schools, classrooms, health care providers, and libraries should, generally, have access to advanced telecommunications services; and finally, that the Federal-State Joint Board and the FCC should determine those other principles that, consistent with the 1996 Act, are necessary to protect the public interest."

I'm in Karachi for a couple weeks to participate in ITCN Asia and visit with some of the 10,000 or so extremely valuable ITSPs we serve with DIDX.

Ethnocentricity De-$tizes IP Communcations...

August 6, 2008

and really just about anything. I first participated in a debate regarding the concept, benefits, and disadvantages of ethnocentrism in 1980 during an Economic Geography class under a professor Dr. Doerr at the University of West Florida. In Wikipedia, it is defined as "Ethnocentrism is the tendency to look at the world primarily from the perspective of one's own culture. Ethnocentrism often entails the belief that one's own race or ethnic group is the most important and/or that some or all aspects of its culture are superior to those of other groups." Laura Guevin refers to it in her 2000 article, in a positive way.

This is one of the biggest blocks to moving a company ahead in the global economy of IP communications.

TMC University and other ITEXPO West 2008 Educational Opps

July 30, 2008

Pilates Anyone?

July 30, 2008

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