Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Bionic Arm, SSUE students including Ali Imtiaz

August 16, 2008

There were over 100,000 registered attendees at ITCN Asia 2008 and at least 125 exhibitors spread over three halls. The Karachi Expo Center was filled with energy, innovation, debate, and collaborations. Our company walked away with new business development in Pakistan, China, USA, UK, UAE, and more. 

One of the highlights of my booth visits was the bionic arm project by Ali Imtiaz and other students at SSUE. (I will try to come back and revise this post with the full name of the university.) What was unique about it?

Suzanne Interviews Secretary of IT/Telecom Government Pakistan

August 16, 2008

Orgoo, All in One!

August 15, 2008

Zomma Mohiuddin, PTCL first in Pakistan with IPTV

August 15, 2008

Zomma Mohiuddin, executive director of PTCL, shares the excitement of Pakistan's first IPTV service in the form of smartPTCL. Watch and listen on one of my video Google galleries. (I recorded this during ITCN Asia 2008 where I was also a speaker.)

What is IPTV? Find out at http://en.wikipeda.org/wiki/IPtv.

Monetizing FWD

August 10, 2008

Free mobile roaming in 22 countries

August 10, 2008

There are no USA mobile companies who offer me this opportunity, but I found it somewhere else. Zain.

Zain Group ( formerly MTC or Mobile Telecommunications Company) is Multinational Corporation specializing in Mobile Telecommunications. Its area of operations include the seven countries in the Middle East, Kuwait, Iraq, Saudi Arabia, Jordan, Bahrain, Sudan ,and in Lebanon as mtc touch, and in 15 sub-Saharan countries in Africa Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon,Ghana Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda and Zambia. Free roaming in 22 countries!
 


USF funds and issues, quite global

August 7, 2008

First, in case, you're not familiar with USF. Wikipedia does a good job among its global contributors in defining and describing it. USA "was created by the United States Federal Communications Commission in 1997 to meet the goals of Universal Service as mandated by the Telecommunications Act of 1996. The 1996 Act states that all providers of telecommunications services should contribute to federal universal service in some equitable and nondiscriminatory manner; there should be specific, predictable, and sufficient Federal and State mechanisms to preserve and advance universal service; all schools, classrooms, health care providers, and libraries should, generally, have access to advanced telecommunications services; and finally, that the Federal-State Joint Board and the FCC should determine those other principles that, consistent with the 1996 Act, are necessary to protect the public interest."

I'm in Karachi for a couple weeks to participate in ITCN Asia and visit with some of the 10,000 or so extremely valuable ITSPs we serve with DIDX.

Ethnocentricity De-$tizes IP Communcations...

August 6, 2008

and really just about anything. I first participated in a debate regarding the concept, benefits, and disadvantages of ethnocentrism in 1980 during an Economic Geography class under a professor Dr. Doerr at the University of West Florida. In Wikipedia, it is defined as "Ethnocentrism is the tendency to look at the world primarily from the perspective of one's own culture. Ethnocentrism often entails the belief that one's own race or ethnic group is the most important and/or that some or all aspects of its culture are superior to those of other groups." Laura Guevin refers to it in her 2000 article, in a positive way.

This is one of the biggest blocks to moving a company ahead in the global economy of IP communications.

TMC University and other ITEXPO West 2008 Educational Opps

July 30, 2008

Pilates Anyone?

July 30, 2008

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