Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Corrections to an Article on Acquisitions of CommPartners

May 10, 2011

Image via Wikipedia

Bankrupt one year and purchased the next … that’s CommPartners’ Hosted Services to Momentum Telecom and its carrier side to Point1. Russian mobile giant with subscribers in South Asia, Russia, Africa and Middle East buys a tiny mobile sleeper.

Ask anyone in the Open Source and telecommunications community around the globe who CommPartners is? A typical answer would be, “Oh, they are the ones key to keeping http://www.voip-info.org going.” Another … “aren’t they based in Las Vegas?” CommPartners has had some all time lows including filing bankruptcy in 2010.

You Even Taught Scareware to Repent and Secure the Internet

May 6, 2011

Sometimes you and I just have to take time out to think, create and play a little. Here's the script:

Your video is so viral,

Millions of Memes have recommended it.

Years ago, you built a virtual city.

Now, more than 6 million Second Lifers live and work there.







Techistan-sponsored SIP Survey of IP Communications' Companies Results by Graham Francis

April 5, 2011























Hot results of Techistan-sponsored, DIDX-inspired @MrSip's professional, neutral and fair, well-prepared and executed The SIP School SIP Survey is out and published! The data was gathered online and face to face ... before, during and after Enterprise Connect, a conference held in March 2011 in Orlando.

One UK CEO stated, "I have a contact in a large service provider company that has told me, he's never been so busy taking SIP Trunks out of customer sites and replacing them with ISDN lines."

What?????

"We've seen similar results - basically "across the board" issues from codecs to NAT traversal issues. Call transfer and faxes are the two big surprises too.



























Failure, It is Anyone's Fault but Mine

April 4, 2011

Image via Wikipedia

When The Times invited several eminent authors to write essays on the theme "What's Wrong with the World?" Chesterton's contribution took the form of a letter: "Dear Sirs, I am. Sincerely yours, G. K. Chesterton."


It's been a while since I posted anything on this, one of my blog areas, that of http://blog.tmcnet.com.

Cloud Computing Compliments Cold Climates

January 10, 2011

Image by Getty Images via @daylife

The title's a tongue twister for your practice.

I know it's cold when certain things add to the slight clutter on my work desk or netbook bag: gloves, scarf and Burt's Bees Beeswax lip balm with clove oil. The temp in Pensacola got as low as 31 degrees Fahrenheit this morning. Shivers ... brrrrrr.

Who is Going to Be There - ITEXPO East 2011 Networking

December 29, 2010

Image by Stuck in Customs via Flickr

It depends on who will be there. Isn't that what you think when someone asks, "Will you join us?"

Who will be at some of the coolest, absolute business-developing events during ITEXPO East and what, when, and where? The most interesting people in IP anything! Stay informed, my friends.

Invaluable Synonyms with a Positive Connotation List

December 22, 2010

Here I am right smack-dab in the middle of all kinds of IP communicationsand social media services our company Super Technologiesis involved in, and one problem I have as I write is trying to find the right word or phrase, especially positive-sounding ones, and not old worn-out stuff like "out of the box" or "cutting edge." So ... I'm looking for worldwide help in adding more positive synomyms to this list. What a great help this can be for writers, bloggers, entrepreneurs, marketers, and other typesof authors. Please add a comment on this post with your suggestions to add and how I can link your suggestion back to you, like your website, blog, Linkedin profile, Twitter feed, or Facebook page.

Make 2011 a Year You are Prepared for Success

December 17, 2010

Image via Wikipedia

Has your database server been compromised by the "dd_ssh" botnet, and now you have to completely reinstall the machine? Your sprinkler system went off into your server room through a window for your 100-seat call center? Your Asterisk PBX was destroyed? You had no back-ups and no disaster recovery plan?

Let's Make Cloud Communications Clear

December 17, 2010

Image via Wikipedia

Not long ago, I interviewed Raju of Zohocorp in which he explained in easy to understand terms what is cloud computing. (He was preparing to be a keynote speaking at a Cloud Computing Summit in Hong Kong. He shared the difference between cloud computing and software as a service and explained how his company serves needs of SMBs.) Cloud communications is one area of cloud computing.

Let's learn the fundamentals of cloud-based communications business models, and deployment strategies among industry experts and friends. This business model can reduce burdens of your support teams and help them to use efforts in more crucial tasks such as customer interaction.

Participate in the DIDX and Level3/Comcast Debacle Talk with me on VUC

December 2, 2010

Every Friday at 12 Noon Eastern Time (9AM Pacific) – 12 noon EST! Check for world timezone conversion


The VoIP Users Conference is a weekly live discussion about VoIP, SIP, Asterisk and all kinds of telephony-related topics. The conference has been running for three years.

Dec. 3, 2010 at 12 noon EST (USA time zone), login to the VoIP Users' Conference via Skype:vuc.me, +1 (415) 800-5469, or sip:200901@login.zipdx.com and be a part of a live conversation with me Suzanne Bowen, vice president of Super Technologies, about my trek in VoIP since 1994, issues and benefits of DIDX and virtual phone lines, and ideas on the future of voice, as well as the Comcast and Level 3 peering story.

See http://www.voipusersconference.org/ and http://gigaom.com/2010/12/01/comcast-level-3-battle/.






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