Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
37 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why is the PSTN Long Tail So Long?

Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t...

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Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have...

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Martello Offers Unique SD-WAN Solutions

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first...

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New Rev.io REST API Helps Carriers Reduce Leakage, Improve ROI

Revenue leakage among carriers is close to a billion dollars and as new services come on line, the complexity of managing various...

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As an enterprise, why you should care about 5G

As an enterprise, why should you care about 5G?  I mean, after all, it means new phones, new bring your own...

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New VTech Devices Bring SIP and Key System Functionality to Business

Sometimes you need to go backward to go forward is what we thought when we met for an exclusive interview with...

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Jenne Becomes Leading UCaaS Value-Added Distributor

As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it...

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Ruth Bridger Enjoys Kindle Fire She Won at ITEXPO Women's Breakfast

April 3, 2012

Kindle Fire Book Sauder Diaries Written by IP Communications Monetizer

March 20, 2012

 I have a secret. Open source geeks do sometimes monetize IP communications, and when they do it well, geeks and  non-geeks benefit. Michel  Vaillancourt is one of those.  

He is the CEO of JKL5 Group who offer  innovative telephony  services, but he is also a  steampunk book genre author.

ThingWorx CEO Russell Fadel on M2M and the Connected World

March 12, 2012

Last weekend my three-year-old grandson and six-year-old granddaughter helped me complete a CSI face reconstruction kit. Afterward, Simon held up a pan in front of his own face and asked the finished kit, "Why don't you talk to me, Mr. Face?" 


His request was not such a silly one. That is what M2M does. It assists things to talk to each other.


Who Thought of the New Popular Intellectual Property Conference for ITEXPO?

March 9, 2012

How many times have you thought of a better way of doing something, but you were afraid to rock the boat, especially if you are not the boss? Who gets made fun of the most? Those who speak up or those who are quiet? Taking a chance is something I am notorious for.

Monetizing IP Communications May Take Some Special Tweeting

March 7, 2012


LisaMarieDias's blog post "Who to Follow, and Not to Follow, on Twitter – That is the Question" caught my fancy because of what I agree with but even more so, what I don't agree with. The 51 comments she has received so far as just as controversial and thought-provoking as her original post. Twitter is used in serious manner for business, friendship, learning, teaching, collaborating, promotions and giveaways, newsfeed, video channel, photo gallery, comics, and more. 

Lisa's Twitter workshop clients ask her how to get more Twitter followers, and she replies, "Who should you follow?"

She shares concern over following a bunch of people who just spam.




The Purchase of Rapportive by Linkedin was ...

February 29, 2012

How would you fill in that blank in the blog title? Shocking? Smart? Cool? Like why didn't Google buy Rapportive?

Negative Plus a Negative Equal a Positive

February 7, 2012

"Nobody doesn't like Sara Lee," says the Euro-American conglomerate that sells hundreds of different, well-loved, pre-packaged, sugary concoctions. This means that everyone likes Sara Lee. Maybe not, but that's a cool slogan. Sometimes a negative plus a negative equal a positive. Likewise, negative things happen to us online and offline in business, personal and social situations, whether in our social networks, on a business forum, or in our workplace.

Frank Talk on Telecom Fraud with Humbug Labs' Eric Klein

January 25, 2012

Eric Klein, the VP of sales and marketing at Humbug Labs,is the telecom fraud expert that we interviewed in a recent podcast, sponsored by DIDX and AstraQom. He is one of the brilliant presenters scheduled for ITEXPO East 2012, specifically the Asterisk World and Cloud Communications events. Look in the ITEXPO East 2012 visitors' bag for the Humbug Labs free white paper that describes the evolution of telecom fraud. It includes a free trial code of Humbug services.

Much like business issues regarding infringment of intellectual property that I discussed with Mark Terry, companies are not prepared to prevent or to deal with telecom fraud. Most are too embarrassed to ever admit to experts when they suffer either.

Mark Terry, Esq. on Intellectual Property and Telecom Sourcing

January 25, 2012

Embarrassed that your company needs an intellectual property lawyer? 
It is better to be embarrassed and still secure the services of a lawyer in  cases where your company's intellectual property has been infringed upon or where your company has infringed upon another entity's intellectual property.  After less than a twenty minute conversation with Mark Terry, a patent and trademark law attorney, I am convinced that there are thousands in the IP (Internet-Protocol) Communications industry who need to understand their legal rights and responsibilities in this area of law.

Readers are invited to listen to the recording of a conversation with Mark Terry, a recognized expert in patent and trademark law, Mark Terry is regularly featured in publications and journals.

The attorney is a presenter in three panels during ITEXPO East's SUITS conference which is all about .




You People, 3 IP Communications Customer Service No-Nos

January 11, 2012

IP communications and wireless companies are not always a species that give customers what they want, when they want it, and how they want it.

In reality, I think it is probably one of the reasons why maybe as many as * 43% of them do not live past four years in business. So, what are some of the mistakes that companies in our industry make in customer service?

1. No regular training in the best language to use in any given customer service situation.
For example, what do the readers of this blog post think of the phrase, "You people," being used in written or oral communication with customers? Me?




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