telecommunications

Why Are You Calling Me?

April 21, 2016

Facebook Messanger is used by 900 million people in form or another (desktop, laptop, tablet, iOS, Android, Windows). Messenger already rolled out voice and video calls via the chat app. "Mark Zuckerberg announced that Messenger already made up 10 percent of all mobile VoIP calls globally," according to TechCrunch. Now you can "start a group VoIP audio call from any group chat." Conference calls started via group chat.

Posted in Internet, apps, hosted uc, im/chat, mobile, social network, telecommunications, unified communications, voip

Musings on the Polycom Deal

April 18, 2016

So MITEL is getting bigger by buying Polycom. It had been rumored for weeks and now finally hits the news.

I wonder if Polycom saw the writing on the wall that the battle is going to come down to Microsoft versus Cisco? Motley Fool thinks that is why the OTT ITSP 3Some - 8x8, RC and Vonage - all had a bad day at the stock market.

Posted in BPaaS , apps, hosted uc, mergers, telecommunications, unified communications, voip, webRTC

Why Do You Look at an iPhone That Way?

April 7, 2016

The promise of the iPhone wasn't that you could make HD voice calls. Actually the original promise was a beautifully designed cellphone. Then it became more with iTunes and the app store and the ecosystem.

The ecosystem is the environment around software like Apple, Amazon, Google or Microsoft.

Posted in apps, broadsoft, communications, hosted uc, mobile, sales and selling, telecommunications, unified communications, voip

What Are They Feeding Enterprise?

March 9, 2016

After a 27 hour trip to Enterprise Connect, I can safely say that we have an unqualified me-too business. Video conferencing and collaboration - now called meetings and workflow - were printed on every booth. Here is what I saw.

Cisco demonstrated Spark, which I thought was for SMB, but is being pitched to Enterprise especially with its big hook into Salesforce.

Posted in PBX, conferences, conferencing, expo, hosted uc, im/chat, metaswitch, tele-presence, telecommunications, unified communications, video, webRTC, xmpp, xo

Monday Morning Thoughts on Sales and Strategy

February 1, 2016

This testimonial for ANPI by an RLEC is worth listening to just to understand the thinking behind moving to cloud comms. Try at least the first 90 seconds.

Seth Godin's blog today describes not a pyramid, but a Frustum. Seth uses the music business as the example, but I see it in the telecom industry today.

Posted in Marketing, hosted uc, sales and selling, sip trunking, telecommunications, unified communications

The Commission Revenue Spiral

December 16, 2015

I received an email today about the channel strategy for 2016 for Windstream: WIND is NOT paying agents for any new order under $1500. I wrote about this when I first heard in October. No idea how this will work out, but train wreck comes to mind.

Windstream as a whole has had some much change - acquisitions, people, spin-offs - that I imagine there are no silly ideas in the conference room.

Posted in CLEC, agents, commissions, telco, telecommunications, wireline

Juniper is a Cable Pusher

October 6, 2015

Juniper Networks is now pushing its VAR partners into the cable channel, getting them to sell cable services. It is pitched as cable is the cable to connect to the cloud. [see webcast video here] Comcast Business was on the webinar but they pitched their sisters too.

"One of the first integrated programs is the Cable Business Service Program.

Posted in VAR, cableco, channel, telecommunications

A Lesson from Airlines

September 28, 2015

Have you noticed that the airlines are a lot like the telecom industry? Both used to be regulated; now neither are. Both had a bubble resulting in bankruptcies. Consolidation happened in both industries - with a disaster for consumers.

Posted in organizations, telco, telecommunications

Experience-Centric

August 26, 2015

While search slideshare (now LinkedIn slideshare), I saw this slide, which sums up customer expectations as well as a conversation I saw having with Pete Davis of Panterra.

BYOD is not just an IT PITA (pain-in-the-@ss); it is about the user choosing. That is what Netflix is - user choice (including binge watching). That is what Consumerization of IT is.

Posted in Web 2.0, hosted uc, im/chat, organizations, telco, telecommunications

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