Results of a survey of more than 700 corporate managers and CIO and VP-of-IT-level executives provided some insights into the challenges these are facing. Asked "What do you see as the main opportunities before CIOs today?", the No. 1 answer is "improve and/or innovate new business processes."
That's why many are looking at unified communications as more than a personal productivity tool, but as a tool to streamline business processes.
How? you might ask. By leveraging SOA to communications enable business processes, which are slowed down by human latency. This delivers the agility for application innovation and business process acceleration.