AudioCodes and TMC are teaming up on a series of free Webinars addressing the IP Communications marketplace.
The first Webinar in the series — titled Break Free — Leveraging SIP in Developing Enhanced Applications — addresses the topic of developing exciting and profitable new applications using the session initiation protocol.
Over the last 15+ years, literally thousands of enhanced applications have been developed for the legacy telecommunications infrastructure. From simple voicemail, to sophisticated contact center solutions, these Computer Telephony Integration (CTI) applications have built value on top of basic PSTN dial-tone, generating substantial revenue in both products and services. However, many of the CTI applications were developed using a restrictive and hard-to-learn architecture that limits the developer’s choices in operating systems, choice of technology suppliers and incurs other serious restraints.
This Webinar outlines a migration strategy that leverages SIP to eliminate many of the past restraints and show how to “break free” from the bonds of the legacy CTI architecture.
The Webinar will be presented by AudioCodes’ Director of Business Development Alan Percy. In this role Mr. Percy is responsible for identifying market trends and building relationships to foster new business opportunities.
In the second Webinar of the series, Building Applications with SIP — The IP Contact Center, Mr. Percy will address the evolving contact center and discuss how IP is replacing the PBX and separate IVR and ACD systems and unifying e-mail and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies.
Whether the goal is to reduce costs in the existing call center, leverage inexpensive overseas labor or add Work At Home Agents (WAHA), IP Contact Centers provide tremendous flexibility to adapt to changing markets and labor resources.
By attending this Webinar, you will learn how SIP can be leveraged as a key enabling technology for the IP Contact Center — delivering scalable and cost effective solutions while avoiding restrictive and expensive API development.
Both events are free of charge and offer attendees an invaluable opportunity to pose questions to the presenter in a scheduled Q&A after the presentation.
Make plans to attend now!
Break Free — Leveraging SIP in Developing Enhanced Applications
Thursday, September 6, 2007
2:00pm ET ~ 11:00am PT
Building Applications with SIP — The IP Contact Center
Thursday, September 26, 2007
2:00pm ET ~ 11:00am PT
