Xangati Helps Front Line Agents

Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

Xangati Helps Front Line Agents

Xangati has announced Virtual Task Manager solution, a rapid problem identification application that can be deployed right to the front line support groups in either enterprise or service provider settings.
 
Previously the ability to drill down to help solve a customer complaint was reserved for senior level agents and managers. The new solution enables the first tier of customer support — those who actually field the complaint calls — to have visibility into a customer’s network and what the subscribers are doing at any given time.
 
This enables them to rapidly get to the heart of the customer complaint, which has several benefits, including a reduction in the total number of customer service calls, less time spent on the phone with each caller, fewer truck rolls to resolve issues and reduced customer churn as a result of happier, more satisfied customers.
 
For more, check out this article, or visit Xangati online.


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