Customer satisfaction is your mission — are you using the most effective processes and tools? Learn how to unleash the full revenue potential of your support group, significantly cut costs, increase your ability to resolve customer issues on the first attempt and deliver exceptional customer service.
TMC’s Webinar series continues with an installment titled Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart, which will take place on October 17th at 2:00pm ET (11:00 am PT).
Attend this Webinar to hear Guest Speaker Matt Healey, Senior Analyst at IDC, share industry research on remote support.
You will also hear from Andre Angel, President and CEO of NTRglobal, a leading provider of remote support solutions for over 10,000 organizations talk about the advantages of remote support and how these technologies can improve customer experiences and help differentiate your organization from the competition.
You will also learn:
- How remote support can reduce support costs while delivering a better support experience for your customers.
- How to maximize the productivity of your technical consultants while gaining a competitive edge.
The Webinar will be moderated by Erik Linask, Associate Editor, Technology Marketing Corporation.
