Year: 2010

Google Stimulus Plan

If you listen to politicians you would think that only government can create jobs and help the country in a
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Funny Customer Service Video

If you are Visa, you have to be a bit miffed that this video is floating around touting your poor
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LastApp: A Reason to Jailbreak your iPhone

One of the most frustrating parts of using the iPhone is that it does not allow you to quickly switch
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Verizon Network Back, Voice not Affected

This morning I reported Verizon was having service outages nationwide. According to Tom Pica at Verizon, the outage affected parts
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Verizon Data Service Outage

Verizon Wireless is having service outages nationwide. If you have service problems feel free to comment. One wonders how AT&T
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Social Media is Mainstream Media

Here is my Publisher’s Outlook which will appear in the March 2010 issue of Customer Interaction Solutions Magazine. I hope
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Microsoft Uses Courts and Other Companies to Fight Google

In the blink of an eye a company can become invisible on a search engine due to an algorithm or
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When will Environmentalists Learn to Leave Apple Alone?

With the advent of climategate and scientists who have changed their mind on global warming, it is surprising that environmentalists
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Articles to Blogs To Tweets

I have been spending lots of time on social networks this week and am falling behind on blogging. Blogs were
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Cablevision Shows CTI stands for Computer-TV Integration

How big an industry will computer-television integration industry become and will it dwarf the multibillion dollar computer-telephony integration market which
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