Category: Call Center

Infobip Conversations, an Automated Omnichannel Cloud Contact Center Solution with Chatbot Support

Infobip Conversations, an Automated Omnichannel Cloud Contact Center Solution with Chatbot Support

Many of us have experienced the challenge of dealing with numerous messaging and collaboration platforms such as Zoom, Slack, Skype,
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Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
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Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was
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New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
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LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
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New UJET SMS Adapter for Contact Centers

New UJET SMS Adapter for Contact Centers

5 billion people have mobile phones – a staggering amount. More importantly – people use these phones as their primary
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Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold Raises $7.5M to Expand its Cloud-Based Voice/CRM Integration Platform

Tenfold, a next-gen┬áCTI┬ácompany that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in
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Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to
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We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
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Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

Serenova Integrates WFO, Focuses on AI, Integrations, User Experience and More

You likely know of Serenova as the award-winning cloud contact center solution that is used around the globe – in
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