Category: Call Center

The Perfect Storm for Contact Center Operators: Cloud, Automation, Personalization and AI Driving Data Sky High

The Perfect Storm for Contact Center Operators: Cloud, Automation, Personalization and AI Driving Data Sky High

While the global pandemic has hit every vertical industry hard this year, there is no other horizontal industry than contact
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Cyara to Provide CX Assurance for Twilio Flex

Cyara to Provide CX Assurance for Twilio Flex

In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation.
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Who Was First in Multicloud?

Who Was First in Multicloud?

Having been in and covering the call center space since the 1980s, before the term call center was invented, we
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Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B

Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B

Talkdesk is one of a handful of companies that really came out at the right time – with the right
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CoreDial Launches Workforce Management Module

CoreDial Launches Workforce Management Module

15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions
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Journey Launches Secure, Private Contact Center Platform Which Preserves Customer Experience

Journey Launches Secure, Private Contact Center Platform Which Preserves Customer Experience

Last summer we broke the news on Journey.ai adding identity and trust to the contact center. The company has just
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eGain Messaging Hub Adds BYO-Bot Functionality

eGain Messaging Hub Adds BYO-Bot Functionality

Omnichannel customer engagement solutions company eGain has added some great new features to its solution allowing third-party bots to better
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Noble Systems ups Their Gamification Game

Noble Systems ups Their Gamification Game

These are unprecedented times for the global workforce. With the pandemic happening many workers are home and this could be
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Infobip Conversations, an Automated Omnichannel Cloud Contact Center Solution with Chatbot Support

Many of us have experienced the challenge of dealing with numerous messaging and collaboration platforms such as Zoom, Slack, Skype,
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Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
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