Category: Call Center

Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B

Talkdesk Gets $143M for its Cloud Contact Center Solutions; Now Worth $3B

Talkdesk is one of a handful of companies that really came out at the right time – with the right
Read More
CoreDial Launches Workforce Management Module

CoreDial Launches Workforce Management Module

15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions
Read More
Journey Launches Secure, Private Contact Center Platform Which Preserves Customer Experience

Journey Launches Secure, Private Contact Center Platform Which Preserves Customer Experience

Last summer we broke the news on Journey.ai adding identity and trust to the contact center. The company has just
Read More
eGain Messaging Hub Adds BYO-Bot Functionality

eGain Messaging Hub Adds BYO-Bot Functionality

Omnichannel customer engagement solutions company eGain has added some great new features to its solution allowing third-party bots to better
Read More
Noble Systems ups Their Gamification Game

Noble Systems ups Their Gamification Game

These are unprecedented times for the global workforce. With the pandemic happening many workers are home and this could be
Read More

Infobip Conversations, an Automated Omnichannel Cloud Contact Center Solution with Chatbot Support

Many of us have experienced the challenge of dealing with numerous messaging and collaboration platforms such as Zoom, Slack, Skype,
Read More
Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint Boosts Visibility and Compliance Solutions to Help with Covid-19 Pandemic

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing
Read More
Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk Grows Team and Product Portfolio to Offer Complete Contact Center Solution

Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was
Read More
New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
Read More
LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
Read More