Category: Call Center

Here is a pre-show write-up on ITEXPO I just saw on New Telephony. Good stuff. In a pre-show meeting yesterday

This Dialogic will be about IP not TDM If you have been in the telecom business for five years or

There are a ton of things going on at TMC and one of the most exciting is our web seminar

If you haven’t had a chance, please take a look at some of the latest executive suite interviews. One is with

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or

Two of the biggest trends in IP communications are Skype and Asterisk. There is just something so compelling about the

I have been getting Lots of constructive feedback from Art Rosenberg for many years; probably longer than a decade. Way

There are officially 11 days until Internet Telephony Conference & Expo West 2006 so I thought it made sense to

If you have ever driven to TMC’s headquarters in Norwalk, Connecticut from I95 North you know about congestion. You see

I spoke at a seminar hosted by Interactive Intelligence like I have been doing more and more lately. Today I