Category: AI

AI-First or Bust: Duolingo Pulls the Plug on Human Contractors

AI-First or Bust: Duolingo Pulls the Plug on Human Contractors

Duolingo’s late-night email to employees on April 28 signaled a radical rewrite of its operating model: “Duolingo is going to
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Dan Foster: How Technology Advisors Can Win the AI Race

Dan Foster: How Technology Advisors Can Win the AI Race

Dan Foster, one of the most respected leaders in the tech, telecom, and channel, is no stranger to inflection points.
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Why Private AI Clouds Are Hot and How Kyndryl Differentiates

Why Private AI Clouds Are Hot and How Kyndryl Differentiates

Enterprises have spent the last two years experimenting with generative‑AI services hosted on public hyperscalers, only to discover that the
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GoTo’s AI Receptionist Sets the Tone for Smarter Business Communication

GoTo’s AI Receptionist Sets the Tone for Smarter Business Communication

In an in-person interview with Michael Day, Channel Chief at GoTo, and Ed Cruz, Senior Public Relations Manager, we explored
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From Hosting to AI: Rackspace’s Channel Evolution

From Hosting to AI: Rackspace’s Channel Evolution

In an in-person interview with Adrianna Bustamante, VP of Global Partnerships, and Judy Vansell, Senior Director of Partner Programs &
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Nick Tidd on Zoom’s AI-Driven Channel Strategy

Nick Tidd on Zoom’s AI-Driven Channel Strategy

In an in-person interview with Nick Tidd, Head of Global Channel Go-To-Market at Zoom, we gained insight into the company’s
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AppDirect Builds the Everything Store for Business Advisors

AppDirect Builds the Everything Store for Business Advisors

In a recent live and in-person interview with Emanuel Bertolin, known to many in the industry as “Bert,” we discussed
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Concentric AI Leads with Patent in AI-Based Data Classification

Concentric AI Leads with Patent in AI-Based Data Classification

Concentric AI has recently been granted a new patent titled “Methods and Systems for Clustering Documents Based on Semantic Similarity.”
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Why Agentic AI from Talkdesk Is a Game Changer for Global Customer Service

Why Agentic AI from Talkdesk Is a Game Changer for Global Customer Service

Talkdesk is transforming the customer service and experience industry through groundbreaking advancements in agentic artificial intelligence (AI), signaling a significant
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CallMiner Strengthens CX Leadership with Strategic AI Innovations

CallMiner Strengthens CX Leadership with Strategic AI Innovations

CallMiner continues to solidify its leadership position within the rapidly evolving artificial intelligence landscape, specifically within customer experience (CX) and
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