Hacking ShoreTel!

When you have been involved with the design, deployment and management of customer premise telephone systems for as long as we have, you think you have seen it all.   Over the years as we learn form our mistakes we improve our “best practice” list to assure others gain from our experience.   When I was barely a teenager, I learned how to assemble a string of MF tones using a Hammond organ keyboard.  Recording two keys at a time, you could create toll call routing instructions that could be played back after making a 1-800 toll call before the terminating end answered! ShoreTel Support ... Read more on Hacking ShoreTel