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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Communications Developer

Greenfield Tech Has big news @ITEXPO

February 7, 2017



Greenfield Tech had a skew of news at ITEXPO 2017 in Fort Lauderdale, FL. Eric Klein and Nir Simionovich explained how the company has evolved their Cloudonix platform to be a Swiss Army Knife for telecom, consisting of media services, subscriber services and a SIP registrar layer.

One of the more interesting features is a backend cloud service and secure mobile SDK providing an end-to-end encrypted solution allowing companies to have secure conversations with customers. The idea is the communications within an app to a call center can be far more secure than the system we use today which has a number of issues.

For example, when a caller calls for help, their is no way to know for sure the caller is really who you might think as it is fairly easy to get access to personally identifiable information like social security numbers and maiden names, etc. Likewise, when a bank calls a customer, there is no way to know for sure it is the bank calling.





Cloud and Debt did Avaya in

January 24, 2017


8x8 has seen its stock triple in the past five years as they move upmarket and take share from telecom hardware players. Interestingly, this increment is the exact same amount of time its been since ShoreTel acquired M5 to provide cloud solutions to customers.

This is what we said at the time:
Cisco may now be forced to buy 8x8 and Avaya will likely make a move as well. This move could even push Vonage to go after the SMB space. Mitel is an interesting question - they have leading edge tech but a troubled stock to use as currency.



Zang to Grow Communications PaaS offerings at All About the API

July 20, 2016

Here at the All About the API 2016 show in Las Vegas I got a chance to catch up with keynoter Davide Petramela to talk about Zang. The company is a division of Avaya focusing on Platform as a Service – it isn’t unlike Nexmo or Twilio but the difference may be the Avaya tie-in meaning, the company can draw on years of telecom heritage and experience.

In some ways, it may be closer to Kandy from GENBAND.

His keynote focused on Disrupting the Pace of Innovation where he said, "The next level of innovation in the digital economy is driven by the ability to embed communications right into cloud-based applications.” He continued, “Zang is on the forefront with dramatically simple tools and APIs that enable developers and designers to build their vision in a heartbeat."

Microsoft Announces REST API Design Guidelines at All About The API Conference in Vegas

July 19, 2016

Gareth Smith the API Architect for Microsoft Graph announced onstage at the All About the API Conference in Las Vegas that the company has just open-sourced its REST API Guidelines.

These guidelines represent a multi-year, cross-company, collaborative process aggregating the collective experience of hundreds of engineers designing, operating, and running global scale cloud services from across Microsoft; and listening to feedback on their APIs from customers and partners.  They have attempted to incorporate those learnings along with industry best practices in the API space to create guidelines that API teams across Microsoft use on a daily basis.

The company said it hopes as a result of releasing these guidelines that:
  • They will further stimulate feedback on their APIs and their approach to building them to better serve customers.
  • Since they have benefitted from others in the API design community who have shared their guidelines, they want to contribute back. They believe that organizations of almost any size building APIs can benefit from having their own design guidelines.  Many companies and even organizations such as the Whitehouse have already published their design guidelines and it’s their hope that by contributing theirs to the community conversation, they can add to the body of community knowledge and reusable content so that anyone can draw upon more collective knowledge when looking to set standards and guidelines within their organization.
Customers really were at the heart of this decision and they were saying clearly:
  • It should be easier to get started with Microsoft APIs – Developers wanted to be able to run the curl tool against an API endpoint and get a human-readable result in just a few minutes.
  • APIs for Microsoft cloud services should be consistent – Developers didn’t care that an API to work with an Azure virtual machine and an API to work with a user’s Office 365 documents were developed by different parts of the company, they were both from Microsoft and developers expected consistency.



He discussed this after going onto the company's new initiative, Microsoft Graph which unifies the organizations disparate API strategy.



According to the company, The Microsoft REST API Guidelines, as a design principle, encourages application developers to have resources accessible to them via a RESTful HTTP interface.












API of the Week: Scribe Software Powers Integration

July 12, 2016

One of the biggest challenges developers have to deal with relate to managing all the programming interfaces from various systems and solutions. Getting sales and back office systems to communicate effectively with CRM and accounting are just a few of a challenges many organizations perpetually face. Another is getting the on-premise and cloud systems to communicate effectively – we are going to be in a hybrid world for some time after all.

Scribe Software is one of the companies looking to help developers make short work of these challenges.

With Polycom, Siris Capital Builds Impressive UC Holdings

July 11, 2016

Many where caught off guard when they learned Siris Capital outbid Mitel for Polycom but there are some good reasons for Siris to have made this move. After the Mitel acquisition was announced, I detailed the good and bad about the deal.

Here were the two comments which I placed in the bad category:

Bad: Polycom most logically should have ended up merging with Plantronics IMO – the companies are geographically close to one another and the synergies between headsets and other endpoints seemed like a perfect fit. I’ve thought this for many years.

API of the Week: BetterWorks Boosts Business Performance

June 28, 2016



As digital transformation continues to gain traction, companies are looking for the competitive edge only achievable by integrating leading edge software solutions into their business processes. BetterWorks provides enterprise software to easily manage strategic plans, collaborative goals and ongoing performance conversations. Its Business Operating System is built on Goal Science insights and operational research to help high-performing companies execute more effectively.

This past march the company raised $20 million in a series B from Emergence Capital.

10 Takeaways from Successful Twilio IPO

June 22, 2016

APIs are where the action is

With a backdrop of the tech market receding and traditional legacy telecom companies complaining of depressed margins and valuations, Twilio hit a grand slam with an IPO which priced them at over $1 billionahead of expectations.

Twilio is essentially an API company which allows developer ecosystems to be built by adding value to other applications. If you’ve communicated with your Uber driver without sharing your actual contact information, you can thank Twilio.

API of the Week: First Data Powers Fintech Apps with Ecosystem Benefits

June 22, 2016

In the last 30 days, television news programs have been covering presidential campaigns like never before, controversy about firearms, two tragic events in Orlando and one bit of news we typically don’t hear much about – international happenings. Typically, unless it’s a war or a tragedy, U.S. TV screens don’t get to see much of what happens beyond the Atlantic and Pacific oceans. But the UK is thinking about leaving the Euro Zone – the so-called Brexit as its known.

Your API Could Get You Sued by the FTC

June 4, 2016

A Harvard Business School Professor makes the case why Uber and other companies could violate antitrust laws via their APIs





Uber routinely argues their service shouldn’t be regulated like taxis – the company is increasing competition and should be left alone. This is a compelling case on many fronts as the service is better for consumers as it can provide lower prices than taxis. In addition, because prices are lower, they can make a solid case that employment increases as more people are inclined to let others do the driving.

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