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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Telestax Hires Paul Doscher as CEO to Accelerate Growth

November 27, 2018

In the race to get carriers ready for CPaaS 2.0, Telestax has named Paul Doscher as Chief Executive Officer and member of the Board of Directors effective October 29. We recently detailed how the company is aggressively courting communications service providers when we interviewed Kevin Nethercott, VP of Business Development.

In an interview with new CEO, Paul Doscher, he told us, "We want to be the arms dealer allowing carriers to compete with CPaaS."

“During this next stage of growth, there is no better person to lead Telestax,” said Ivelin Ivanov, Telestax Co-founder and Member of the Board of Directors. “Paul is a proven leader with whom the founders have built a strong relationship, having relied on his business acumen and counsel over the years. His vision for how RestcommOne™ will be used and experienced around the world is exactly what Telestax needs as the company enters its next chapter of expanded product innovation and growth.”

“I know that I speak on behalf of everyone at Telestax in thanking Ivelin for his leadership and tireless dedication to the company,” said Doscher.




Interview with Serial Entrepreneur and Philanthropist Rehan Allahwala

November 19, 2018



If you have been to a TMC ITEXPO show in South Florida, you have no-doubt seen Rehan Allahwala at the DIDX booth or walking the show floor meeting people and posting selfies on his Facebook page. If you live in the middle-east, your life may have been touched by Rehan's numerous endeavors to make the world a better place.



As a serial entrepreneur and philanthropist in telecom and tech, we decided to interview Rehan to bring his unique and fascinating story to the world.





You are a serial tech entrepreneur from Pakistan – an area not known for tech, how did you do it?

I, personally, don’t think that Pakistan is not really known for tech. Maybe it´s not known by most because Pakistan has not really been marketed as a tech space.


Cloudonix Boosts its CPaaS Solution

November 5, 2018

CPaaS is an exciting space and Cloudonix is one of the growing players in the area, making it easier for developers to go-to-market and provide solutions for customers. As an interesting differentiator, the company espouses their support for smart devices, applications and web pages.

I recently met with Eric Klein at Astricon in Orlando, as a follow-up meeting we had earlier this year to the one at ITEXPO in Fort Lauderdale, Florida.

Some of the latest news from the company is a new ISO 27001 certification which aids in winning business from larger companies. 

In addition, Eric explained, many companies are happy about working with Cloudonix as they allow CPaaS functionality without per-minute, per-line, per-endpoint, per DID or transaction fees.

Customers buy blocks of 100 concurrent calls and add blocks as they grow.


Cloudonix supports almost 22,000 different smartphones and tablets. 












Cockroach Labs Launches Managed CockroachDB: The Geo-Distributed Database as a Service

October 31, 2018



Typically you don't name your company after insects which make people call an exterminator but Cockroach Labs is a great name for a database which is designed to be up 24x7. Put it this way - what other name would be able to allow customers to infer the product can rapidly replicate and survive disasters?



To learn more about this up and coming database, we had an exclusive interview with Nate Stewart, VP of Product and Jessica Edwards, Director of Marketing and Community.


Nate said, "We have figured out how to take an SQL database and scale it horizontally." He continued, "People thought it was too hard to do this which explains the rise of NoSQL."

The company bills itself as a resilient SQL database for global business. Obviously, business continuity is a core feature as the solution not only minimizes planned and unplanned downtime... It eliminates all downtime.














Cyara: Don't Forget the Customer Experience in Digital Transformation

October 15, 2018





As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at Cyara in an exclusive interview. Cyara automates testing and monitoring.

We first introduced this company to you in 2011 where we told you this:

And what they did for the bank was to help them take disparate solutions handling IVR, speech, complex routing algorithms, Websphere, java apps and more and integrate them more efficiently to dramatically improve customer satisfaction.

In 2013 we explained how the company is improving service levels, specifically at Franklin Templeton. In 2016 we had a video interview with the company explaining how Cyara helps their customers innovate faster.

Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







Martello Offers Unique SD-WAN Solutions

May 17, 2018

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality management to remediation.



According to Tracy King, Director of Marketing, "The layer 2 approach makes it easier to install." She continued, "You just drop in the box and it works."

She continued by explaining the company has subsecond failovers, hybrid WAN solutions, a UC site qualification tool and more. Customers can see in advance how many calls the network can concurrently support.

In addition, they offer a STREAM VPN engine which encrypts per flow and offers zero-touch provisioning.

The LBX700 Link Balancer provides throughput of 800 Mbps, 512 VPN tunnels and support for up to 14 ISPs

Tracy explained there is no limit to how many sites which can be meshed with their new ATLAS SDWAN solution.











FracTEL Advances Conference Call Security

April 30, 2018



Citing the common theft of conference call pin codes in places like political campaigns, Michael Crown, President of FracTEL told us in an exclusive interview, his company's SKRUM solution announced at ITEXPO earlier this year, securely calls participants instead of relying on them to enter pin codes. He said, "Conference calls are expensive." He continued, "At the end, nothing happens. Calls aren't actionable."

This is why FracTEL is focusing on changing this. At the conclusion of a call, they perform recording and transcript analysis.



CounterPath Now does Collaboration

April 15, 2018

President and CEO Donovan Jones



Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with virtually all SIP phone systems. The company's Bria softphone was so ahead of its time, it is pretty incredible that CounterPath hasn't become a household name.

Perhaps that will change as the company recently launched its Stretto Platform for collaboration. We aren't sure we are huge fans of the name Stretto but we are fans of the solutions the company offers. CounterPath can now overlay seamless collaboration on all PBXs. All this while, providing provisioning, battery saving technology, messaging, presence and more.

The benefits become clear when you think about it.







NEC Brings Tech Edge to UCaaS

March 27, 2018

NEC has been a technology leader in the communications space for decades and as the market has evolved to UC and UCaaS, they haven't kept up. That however is changing and NEC is bringing the power of it's tech portfolio to assist in sales of its telecom solutions.



In an exclusive in-person interview with Ram Menghani (pictured above), VP Product Management, he explained the company is seeing cloud at around 12-15 percent of revenue. To do better, they are building out their global data centers to remain competitive and perhaps leapfrog some of their UCaaS competitors.

Canada is currently supported via the U.S. In addition, they are building out in EMEA, UK, Germany, Milan and Australia. 





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