VoIP & Gadgets Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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Does HTML5 Rock Your Mobile World?

May 1, 2012

We've heard the hype surrounding HTML5, but does it live up to its promise? If TMC's recently completed DevCon5 show in Santa Clara, California is any indication, HTML5 will soon rock your mobile world!

At DevCon5, an international community of HTML5 developers and designers gathered to focus on Mobile Apps, Consistent UI Development, and more. Gaming was a huge draw featuring a large, enthusiastic group.

With breakout sessions led by experts from Adobe, Google, Yahoo, LinkedIn, Joyent and Qualcomm, DevCon5 has quickly established its position as a “must attend” event for developers and designers looking to take advantage of business opportunities presented by the advent of HTML5.

DevCon5 – created for Web developers, software architects, graphic artists and business executives – helps developers, designers and engineers learn how they can use HTML5 to create engaging mobile applications and create consistent, positive Web user experiences across any device. The DevCon5 conference program encompasses a multi-track program covering important topics related to HTML5 adoption, including browser compatibility, user experience design and Web 3.0.

Posted in Android, Apple, Internet, Skype, TMCnet, Unified Communications, VoIP

Tagged: adobe, devcon5, developers, google, HTML, HTML5, joyent, linkedIn, New York City, qualcomm, skype, voip : Related Tags: developers designers, devcon conference, mobile world, devcon, developers, mobile

New Skype for iPhone, iPad, iPod touch Sports Ability to Move Video Preview

April 30, 2012

Some new features in the latest release of Skype for Apple iOS, including the ability to move your own video preview, app auto-restart if it crashes, improved accessibility, improved stability, some UI improvements and more. See full release notes in screenshot.

In related news, today gHacks revealed that Skype reveals remote and local IP Address of all online Skype users using a script. Yikes! Privacy zealots have at em'!

Posted in Skype

Tagged: apple, ipad, iphone, mobile, skype, voip, wireless : Related Tags: video preview, skype

Ooma Telo installed - Ooo Look, Shiny Bright Blue LEDs!

April 26, 2012

I received the latest version of the Ooma Telo along with the Wi-Fi dongle for a product review. I'll have to ask Ooma for the Bluetooth dongle to test since that seems like a cool mobile integration feature. Ooma competes with magicJack and netTALK offering low-cost phone service leveraging VoIP.

I hooked up the Ooma Telo in front of my Cisco Wi-Fi router and in addition to having an eerily similar size, shape, and color they both sport bright blue LEDs. Ooo... Ahhh...

This is just a preview of my forthcoming review, so for now enjoy the blue. You know you like it...

Posted in Gadgets, SIP, VoIP, Wireless

Tagged: blue, bluetooth, cheap minutes, free calls, led, ooma, review, telo, unlimited calls, voip, wi-fi : Related Tags:

Skype@Home Telephone Products Coming?

April 20, 2012

Today, Rich Tehrani wrote about Microsoft "working on Skype Everywhere Initiative" based on another Microsoft-careers.com job listing. Just a few days ago I wrote about a Microsoft job listing was pointing toward Microsoft and Skype building a HTML5 Web version of Skype.

Rich believes there are some good synergies with Microsoft and Skype that can result in a whole like of Skype at home phone products (Skype@Home?) including DECT 6.0 phones. The problem with DECT wireless phones over WiFi phones is you need a base unit, which adds to the cost. Wi-Fi phones can just connect to the Wi-Fi access point with no additional hardware necessary.

However, what if the next XBox 360 has a built-in DECT transceiver?

Posted in Gadgets, Home Entertainment, Internet, Microsoft, Skype, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: kinest, microsoft, skype, skype xbox engineering team, skype@home, telephone, voip, xbox 360 : Related Tags: video conferencing, inbound caller, microsoft skype, skype, microsoft, video

RingCentral Cloud Touch Platform - Configure Phone System from iPad, iPhone, or Android

April 18, 2012

Imagine being able to record prompts, configure IVR/auto-attendant, and remove a disgruntled employee's access to your phone system all while sitting on a beach - simply using your tablet or mobile device. That's exactly what RingCentral's Cloud Touch Platform does and they proudly claim this touch-enabled phone system configuration platform "Reimagines Business Phone Systems". They may just be right.

Founded in 2003, RingCentral (>1000 employees) is by far the largest cloud-based phone system with RingCentral's Naveen Gupta, Chief Product Officer, claiming "hundreds of thousands of paying customers". AT&T and Rogers resells RingCentral's platform, which partly explains their impressive customer base.

The RingCentral Touch platform enables businesses to setup, manage and use their phone system from a smart mobile device.

Posted in Android, Apple, Cloud, Internet, Mobile Phones, SIP, TMCnet, Unified Communications, VoIP, Wireless

Tagged: cisco, cloud, cloud-touch, ip phone, ipad, iphone, mobile, mobile voip, polycom, ringcentral, softphone, voip : Related Tags: phone system, touch platform, record using, cloud touch, naveen gupta, phone

Google's Chrome Team Reveals WebRTC Roadmap

April 18, 2012

Google's Chrome team stated in their recent WebRTC roadmap that the main components of WebRTC are now stable and they will be releasing it to the 200M+ Chrome users later this year. However, they want developers to get a sneak preview of what will be in the first WebRTC release. I should mention that two days ago I discussed how Skype and Microsoft were working on a HTML5 web-version of Skype. I felt that HTML5 would be inadequate and any Skype web app would likely also use WebRTC.

Posted in Google, Internet, Microsoft, Skype, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: chrome, codec, collaboration, dtmf, google, isac, microsoft, skype, tor, video conferencing, voip, vp8, webrtc, wideband : Related Tags: peerconnection proxying, multiple independent, should mention, webrtc roadmap, webrtc release, webrtc

Peter Lubbers, Founder of World's Largest HTML5 User Group, to Deliver Opening Address at DevCon5

April 17, 2012

Some exciting TMC news to share. TMC and Crossfire Media today announced that Peter Lubbers, Senior Director at Kaazing and founder of the San Francisco HTML5 User Group, will deliver the opening address at their DevCon5 – HTML5 Mobile App and Developers Conference next week in Santa Clara, California. DevCon5 takes place April 25-26, 2012 at the Network Meeting Center in Santa Clara, California. The address is scheduled for Wednesday, April 25th at 9:00am.

Admission to Mr. Lubbers’ presentation, “The HTML5 Connectivity Revolution”, as well as all other keynote and breakout sessions, is included with any DevCon5 registration plan.

While HTML5 is mostly about evolution, some of the features in the Connectivity and Real-Time area are, in fact, pretty revolutionary.

Posted in Internet, TMCnet

Tagged: crossfire media, devcon5, html5, html5 users group, kaazing, peter lubbers, tmc : Related Tags: peter lubbers, crossfire media, software engineer, jterentiuk tmcnet, protocol communication, devcon

Microsoft Working on HTML5 Skype Web App?

April 16, 2012

Came across an interesting job posting by Microsoft on the Microsoft Talent Network that seems to point to a web app being developed by the Microsoft and Skype team. Running Skype within a web browser would be huge and would likely using HTML5 along with some Javascript.

Here's the relevant job posting section:

Team at Skype is looking for passionate, team-oriented and self-motivated developers to help us bring Skype experience on to the Web.

You will have a chance to integrate existing Skype solutions on to the web with the support of the backend services build from the ground up using latest Microsoft technologies. Result of your work will be used by hundreds millions of thankful users worldwide.

The rest of it reads as follows:

Posted in Lync, Microsoft, Skype, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: b2b, desktop sharing, google, gotomeeting, html5, microsoft, skype, video conferencing, voip, web app, webex, webrtc : Related Tags: microsoft skype, skype looking, computer science, video conferencing, information systems, skype

Cisco Extends SMB Product Portfolio With Several New Products

April 12, 2012

Cisco today launched a new portfolio of small business products, including wireless, routing, switching, and voice solutions. They are also extending and enhancing the Cisco OnPlus managed service.

Cisco WAP121 Cisco WAP321

The new wireless products include the Cisco WAP121 and WAP321 Wireless-N access points. Both products feature flexible mounting, PoE, IPv6, and QoS for video and voice. The WAP121 features 4 SSIDs, 2.4GHz, Fast Ethernet LAN and retails for $173.

Posted in Cisco, TMCnet, Unified Communications, VoIP, Wireless

Tagged: access point, cisco, guest access, msp, onplus, qos, smb, unified communications, wap121, wap321, wi-fi, wireless : Related Tags: gigabit ethernet, class restriction, stackable switches, cisco announcing, router access, cisco

netTALK DUO Wi-Fi Review

April 4, 2012

netTALK DUO Wi-Fi is the latest generation of their VoIP product which brings low-cost phone calling to consumers and competes directly with the popular magicJack plus product. I reviewed the original netTALK DUO last year and was very impressed. When I heard a new Wi-Fi version was in the works I was looking forward to checking it out. First the unboxing:

Posted in Accessories, Gadgets, TMCnet, VoIP, Wireless

Tagged: broadband voip, cheap calls, DUO Wi-Fi, magicjack plus, unlimited calling, voip, wif-fi : Related Tags: phone number, nettalk, phone, cable, device, application

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