Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Google to Keynote at Super WiFi Summit in Miami

January 3, 2012

TMC's ITEXPO has had its fair share of high-profile keynoters, including Skype co-founder Niklas Zennstrom, Bob Metcalfe, former FCC Chairman Kevin Martin, former FCC Chairman Michael Powell, former HP Chair Carly Fiorina, Digium / Asterisk founder Mark Spencer, and of course TMC's very own Rich Tehrani on multiple occasions. We've also had representatives from Microsoft, Cisco, Yahoo, Avaya, Nortel, Polycom, and other telecom / wireless heavyweights. Now in 2012 TMC lands a Google keynoter! Google will keynote at ITEXPO's co-located Super WiFi Summit.

Richard S. Whitt is Director and Managing Counsel for Telecom and Media Policy for Google Inc. In that capacity, Rick is responsible for Google’s strategy and advocacy on all wireline, wireless, and media matters before the Federal Communications Commission, other Federal agencies, and the U.S.

Newfies-Dialer Offers Super-Scalable Cloud-based Auto-Dialer Using FreeSWITCH

December 29, 2011


I discovered a new, powerful, open source auto-dialer called Newfies-Dialer that is offered by Star2Billing S.L, and is distributed free of charge, with no ongoing licensing costs. Star2Billing also wrote CDR-Stats, a replacement for Asterisk Stat used in FreePBX, as well as A2Billing. Star2Billing S.L., based in Barcelona, was formed in 2009 to provide commercial support to their range of free and open source products specialising in telephony, billing, and telecoms software development. Freeswitch is often compared with Asterisk, though Freeswitch is more scalable, especially the number of concurrent SIP registrations.

Jonathan Roper emailed me to tell me about this new auto-dialer, which works in conjunction with FreeSWITCH.


Winter Wake-up App Wakes You Up Earlier If It Snows

December 29, 2011

Yesterday, I reviewed Zeo Sleep Manager and now today I came across another interesting sleep app created by Boondoggle called "Winter Wake-up", which wakes you up early if it snows giving you time to shovel the snow off your car, de-ice it, and make the slower commute to work due to road conditions. Now you won't have to tell your boss, "Sorry I'm late. I didn't know it was going to snow".

Winter Wake-Up is a smartphone alarm app automatically checks the weather and wakes you up earlier if it snows. You set the number of minutes to be woken earlier for "frost" (a little dusting) and the number of minutes to be woken up earlier if it snows.

Zeo Sleep Manager Review

December 28, 2011


Just about everyone claims at one time or another they don't get enough sleep. Spouses can even argue over who got the least amount of sleep and claim immunity from doing a household chore or offload the task to their spouse due to a lack of sleep. Well, now you can prove you had a bad night sleeping using the Zeo Sleep Manager, which uses a headband to record REM sleep, light sleep, deep sleep, and awake times and gives you a ZQ score. Then you can say to your spouse, "See!

Microsoft Lync 2010, Asterisk & Skype Integration Tutorial

December 28, 2011

I came across an excellent tutorial on installing and integrating Microsoft Lync 2010, Asterisk and Skype. The tutorial covers installing AsteriskNOW within a virtual machine on Windows, so you don't even have to have spare hardware lying around to install Linux + AsteriskNOW on. The tutorial mentions integrating with Skype using Skype for Asterisk (SFA), which unfortunately was killed earlier this year. You can of course use Skype Connect (formerly Skype for SIP) to create SIP trunks, but the integration isn't as "tight".

Gadget Bans On Airplanes Due to Possible Interference is a Lie!

December 28, 2011

Gadget bans on airplanes due to possible interference is complete bull according to New York Times reporter Nick Bilton. I always knew it was a crock due to my engineering background and some basic-level physics. If a tiny mobile phone or tablet can bring down an airplane, then by golly, we are screwed! The FAA claims gadget devices can cause interference with the airplanes equipment, which is designed to handle 100 volts per meter of electrical interference.

Well, the Kindle was tested and it only put out less than 30 microvolts (0.00003 volts) per meter when in use.

Dell Support Website is Down

December 20, 2011

Windows 8 CPU Slow Benchmarks!

December 20, 2011

I tried out Windows 8 developer preview (32-bit) on a Dell E6500 dual core 2.26Ghz laptop and while the new UI is slick, the CPU processor is much SLOWER that the prior Vista 32-bit operating system it was running. Using PerformanceTest v7.0 (popular PassMark benchmark), the CPU benchmark went down from 2000 to 800!  Similarly Windows Experience Index score for the CPU category went from 5.2 to 2.4. That's a 1/2 performance drop!

Skype offering Free WiFi for Christmas Season

December 19, 2011


The Christmas holiday season is one of the busiest travel times of the year. As such, many of us will be in airports around the country waiting for our flight to depart. This is a perfect time to crack open your laptop, iPad, or other device and IM or talk with your Skype buddies and family members. e.g.

Data Consumption Comparison: Microsoft Lync vs. Communicator Mobile for Windows Mobile

December 16, 2011

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