Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Diameter is the key signaling protocol used in IMS and LTE networks that enable applications running on those networks to authenticate, authorize and charge. In other words, your mobile applications, when running on these networks, are using Diameter protocol in the background to enable you to utilize the many apps on your smartphone or tablet. This includes, for example, a location-based service type of application (such as Foursquare or Yelp), or mobile payment (such as Square), or an Internet purchase (from an app store online retailer like Amazon).

Given the huge amount of smartphones and tablets out there that are either now running on LTE networks are that are expected to be LTE-enabled in the future, I predict that will be a big increase in Diameter signaling traffic.

My Mobile Device History

March 26, 2013

As some of you readers know, I have been an avid Blackberry user for some time. That time has now past. I am an equal opportunity device person, and have used Motorola, Nokia and Blackberry devices. It was time for a new one.

The Contact Center's Continual Transition

March 19, 2013

The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective. This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition. Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.

Tagged: Call Centers, Contact centre (business) : Related Tags: contact center, contact, center

The Contact Center's Continual Transition

March 19, 2013

Tagged: Call Centers, Contact centre (business) : Related Tags: contact center, contact, center

Mobile Congestion and Radio Blogging and Podcasting

March 12, 2013

Over a month ago, I participated in a radio blog / podcast with Tech in Twenty. The theme was mobile congestion. Please listen to the 20 minute broadcast/podcast/radio interview since it was riveting! Seriously, it was fun, the interviewers Luis and Jennifer asked good questions and I think the interview is interesting.

Tagged: Cellular network, LTE : Related Tags: mobile congestion, existing capacity, optimizing traffic, voice video, maximize existing, mobile

Mobile World Congress 2013 Recap

March 4, 2013

Last week, I posted a first day report about Mobile World Congress 2013. Since that first hectic day they improved the efficiency of the trains to the MWC site, the show really got into full swing and I was able to walk around a little to see the show.

Here are some key trends I picked up:

Tagged: Dialogic, Mobile World Congress, MWC, WebRTC : Related Tags: mobile congestion, mobile world, world congress, mobile, dialogic, webrtc

Mobile World Congress 2013 in Full Swing

February 26, 2013

I’m writing this blog after my first day at Mobile World Congress 2013. While the new venue doesn’t really have the charm of the old place, and you now have to get on a hot sweaty train to get there (if you haven’t been to Tokyo and wanted to experience the trains, no need to do that now!) it is big, has the same food and food lines as the last place and once you are in the halls it all looks the same. And the flights in were the same as every single person on the plane was basically in Boarding Group 1. Yep, definitely the same show.

Tagged: Barcelona, Dialogic, Mobile World Congress, WebRTC : Related Tags: mobile world, world congress, mobile, place

Attend the WebRTC Webinar and Learn More about the Disruption

February 19, 2013

Tomorrow, February, 20th, Dialogic will be hosting a WebRTC webinar and we’re pleased to have with us respected analyst Dean Bubley from Disruptive Analysis. My series of blogs about WebRTC in January were some of the most widely read blogs I’ve ever written, so we know this topic is interesting and hot. Dean will talk about the WebRTC impacts on the industry and present some compelling use cases. I’ve seen his slides and there is some very good stuff there.

Tagged: Dean Bubley, Dialogic, Disruptive Analysis, WebRTC : Related Tags: webrtc webinar, webinar, webrtc, dialogic

2G Still Has Legs

February 12, 2013

With Mobile World Congress right around the corner, with the focus and hype on LTE, it’s important to put that all in perspective and remember that 2G is still around. Yes, that 2G. In fact, according to both Infonetics and Wireless Intelligence, 2G subscribers are still growing and will peak in 2015! Amazing when you think about it since we hardly ever hear about 2G anymore.

Why is 2G still growing?

Tagged: 2G, 4G, LTE, Mobile World Congress : Related Tags: networks voice, still working, networks installed, still growing, still, networks

What to Expect at Mobile World Congress

February 5, 2013

Mobile World Congress is right around the corner. What are some of the trends one might expect to see at Mobile World Congress?

1. First of all, much whingeing. With the event being moved to a new location in Barcelona, it will take some time for people to get used to getting there and getting around.

Tagged: Dialogic, Mobile World Congress, MWC : Related Tags: mobile world, world congress, mobile video, mobile, world, congress

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