UC Reality Check

Brent Kelly from Wainhouse Research is a straight shooter and does a great job laying out the UC landscape.

In the first part of his article, he points out that Microsoft is winning the UC seat and perception war (Nortel was right in their alliance with Microsoft), and that UC costs are increasingly untrackable and very difficult to compare.

In the second part, he talks extensively of the prospects of UC as a Service, a scenario that is becoming really interesting.

I would add that CIOs are still very confused by what UC is and how they should justify the investments, and questioning particularly how UC relates to social networking and the consumer effect in enterprise.

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