I just read Tom Keating’s blog and it seems Carly is going to be writing a book soon and I

VoIP companies enjoyed two  surges in the public markets. The first was in the Fall of 1997 when companies like

Apparently all the rumors of Vonage being acquired are now dead as an IPO seems likely. I suppose it is

I wrote a blog entry about a Dell call center a while back and I have noticed that people from

I had a nice safe trip back to JFK and didn’t get stuck on Delta as I thought – it

If you ever fly Song make sure to check your ticket carefully as some of the flights seem to be

I walked by a kiosk in the Orlando airport and would have sworn it was a kiosk doing some sort

So while I chill here at Casa de Outback Steak listening to AC/DC, Def Leppard and the Buggles I notice

I just passed through one of the loudest thunderstorms ever on the way to Orlando‘s airport. This may explain the

Here are presentations today on VoIP and Contact Centers. I had a blast meeting you all and am on my