Category: CRM

Yesterday I was at a party where one of the guests was telling me about her job managing real estate

You get a call, you pick up the headset and put it on your ear and then turn on the

This past weekend I was fairly amazed to read about how a retailer of glasses with very high rankings on

Last week I shared a video ad from Calabrio I thought was great and a as a result, Ross Daniels

When your employees print receipts for customers that say F You, you just can’t count on social CRM to help

It isn’t often I start a product briefing with a Twitter feed – but when I spoke with Chuck Dietrich,

TMC’s Tom Keating reported the fact that Microsoft OCS will be called Lync going forward and the name is much

Here are some new additions to the editorial team here at TMC which you may want to be aware of.

It was only a matter of time – social networking has permeated so many aspects of our lives that almost

TMC blogger, Peter Radizeski may have set two records in breaking news of two acquisitions in one day. If that