Category: Technology

I was recently on a jetBlue flight and guess who was on the flight with me? David Neeleman the founder

Oracle is buying software companies at a rapid clip and has also embraced open source and SIP. So if you

Sorry about the whole not blogging thing today. I had meant to see the accountant and sign the tax documents

Recent reports point to the fact that Vodafone may be targeting fixed line telephony as a way to allow it

My friends in the North Carolina area have probably already seen that I was quoted in the local newspaper, this

When IP based call centers first came of age there was a challenge presented in how to record VoIP calls

Wow! Is this a powerful survey. iProspect says that if your search results are not on the first three pages

There is a power struggle at Inter-Tel. I find this surprising as from where I stand the company is running

Written on my way to CTIA last weekI am on my flight out to Las Vegas and something kind of

TMC’s new Call Center 2.0 conference is off to a strong start… We are putting together the conference content of