Tag: crm

How often – seriously now – do we get to read stories that encompass both CRM and lawyers. Usually you

What happens when you use Google search technology to ferret out information hidden in your enterprise archives? According to this

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact

I recently came across a very funny video clip that teaches callers how to get right to a live operator.

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be

My youngest daughter woke up a few times last night meaning of course I got a late start which translates

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was