By Rich Tehrani on Monday, Apr 16
It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...
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Tagged ai, artificial intelligence, call center, cloud computing, contact center, crm, customer, customer service, customers, cx, digital transformation, language understanding, natural language, nlp, nuance, omnichannel, service systems, speech technology
By Rich Tehrani on Monday, Apr 16
The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...
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Tagged ajit pai, at&t, fcc, ftc, robocall
By Jim Machi on Monday, Apr 16
The last couple of weeks I explored the topic of SIP Trunking. One of the benefits I discussed is that cloud...
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By Rich Tehrani on Sunday, Apr 15
After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...
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Tagged call center, cloud computing, contact center, crm, customer, customer service, customers, cx, digital transformation, tsr
By Rich Tehrani on Sunday, Apr 15
President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...
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Tagged atlassian, cloud, cloud communciations, cloud pbx, collaboration, contact center, hosted voice, ip communications, market, meetings, slack, solutions, uc, ucaas, ucoms, video, video conferencing, webrtc
By Rich Tehrani on Sunday, Apr 15
Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...
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Tagged breach, crypto, cyberextortion, cybersecurity, darkweb, eu, exploit, extortion, gpdr, hack, hacker, kollective, malware, networking, notpetya, patches, phishing, pii, privacy, rsa, rsac, rsac2018, rsaconference, rsasecurity, secops, security, soc, trojan, video, wannacry, zeroday
By Rich Tehrani on Thursday, Apr 12
Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...
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Tagged breach, crypto, cyberextortion, cybersecurity, darkweb, eu, exploit, extortion, gpdr, hack, hacker, malware, networking, notpetya, patches, phishing, pii, privacy, rsa, rsac, rsac2018, rsaconference, rsasecurity, secops, security, soc, trojan, wannacry, zeroday