We wanted to share these great tech predictions – as a guest post from the COO of Data Theorem, Doug
Earlier this month we learned French police cracked the EncroChat network which sold its “cryptotelephones” for around 1,000 euros each
Last summer we broke the news on Journey.ai adding identity and trust to the contact center. The company has just
Mostly we cover the positives of tech advancements but that would sugarcoat some of the greatest challenges humanity will face
A database storing tens of millions of SMS text messages, most of which were sent by businesses to potential customers, was just
Contact centers can handle huge volumes of contact with clients and prospects. Maximizing efficiency & security are crucial for companies
It appears that this article leaves lots of wiggle-room for HP to get out of the whole pretexting debacle. Why?
For companies who have call centers and were in any way affected by the do not call list, you may
There is the assumption of anonymity on the Internet. When you surf alone in a room you might be inclined