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MSP Expo: The Managed Services Opportunity has Never Been Greater

While some predicted the death of the MSP market thanks to cloud, the truth is cloud has been a double-edged sword. In the one hand, over time, the move to cloud means less money for managed service providers in terms...

Zang Spaces: a Major Digital Transformation Enabler

As we've said repeatedly, communications is the low hanging fruit of digital transformation. You can transform your business in lots of ways of course - setting up systems to reduce crime in your retail locations is just one way to...

Shock! IBM Reverses Telecommuting Policy. Here's Why

It's mind-boggling. It's incredible. The biggest news in tech culture is without question  the reversal by IBM regarding a telecommuting policy which will affect thousands of people.This is staggering because IBM was actually famous for letting and even pushing people...

Avaya Bankruptcy Really Doesn't Bother Buyers

At this month's ITEXPO we hosted a panel on Cloud UC with RingCentral, 8x8 and Broadsoft and one of the first questions I asked was what is the end-result of the Avaya bankruptcy on the mind of people making purchasing...

Cloud and Debt did Avaya in

8x8 has seen its stock triple in the past five years as they move upmarket and take share from telecom hardware players. Interestingly, this increment is the exact same amount of time its been since ShoreTel acquired M5 to provide...

How ITEXPO Has Transformed into THE Communications Event

Recently, we have had a great deal of feedback from attendees commenting that ITEXPO in Florida (Yes, Florida, in February – and airfares are literally dirt cheap) has evolved to become THE communications event – for the Americas and beyond....

Zang to Grow Communications PaaS offerings at All About the API

Here at the All About the API 2016 show in Las Vegas I got a chance to catch up with keynoter Davide Petramela to talk about Zang. The company is a division of Avaya focusing on Platform as a Service...

Riverbed SteelCentral UCExpert Maximizes UC Quality on Avaya, Microsoft and Cisco

Communicating via quality voice and video conversations is essential for keeping happy employees, partners and customers. Perhaps most importantly, ensuring quality conversations is a big part of your job security. It doesn’t matter if you’re an MSP, VAR, Interconnect, channel...

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great...

Lifesize Reinvents Itself in Cloud Video

CEO Craig Malloy explains the new company’s mission and strategy for the future I first introduced you to Lifesize in 2007 explaining the company offered near telepresence quality at a fraction of the cost. At the time I said, “The...

Verizon to Spin off Cloud and What We Can Learn

I have a solid source "in the know" who tells me Verizon is looking to spin off its Terremark cloud business as well as its reseller arm which sells PBXs. The idea is the company wants to focus more on...

Vonage buys Vocalocity: Better Late Than Never

For a good part of this past decade businesses have been moving rapidly to cloud-based communications… Especially small business. Bryan Martin, 8x8 CEO – his company is one of the leaders in the hosted VoIP space, told me in 2009...

Comverse ONE Helps CSPs Monetize Digital Services

In March I detailed how Comverse Share is helping carriers integrate the best of social networking with their carrier offerings allowing a CSP to communicate with customers in an environment where they are spending more of their time. The integration...

Avaya Takes Networking Lead in SPB

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and Alcatel-Lucent. Many of you will remember when Avaya was actually the enterprise division of Lucent before the company...

WebRTC Advisory Board Announced

One of the more exciting bits of news this week has to do with TMC and partners choosing the Inaugural WebRTC advisory board. After the huge success of the first WebRTC World show in Santa Clara, California, we wanted to...

Shockingly Nortel's Frank Dunn not Found Guilty in Canada

In February 2004 I was invited to a Nortel analyst day. The Canadian telecom giant had great news to share about their worldwide sales – especially in China. CEO Frank Dunn was the primary speaker at the conference and explained...

Voxeet Shows the Future of Conferencing - Stereo and 3-D

About eight years ago I held up DiamondWare as a shining example of what communications should be – HD, stereo and 3-D. Nortel later purchased DiamondWare and integrated it into its Project Chainsaw initiative which allowed avatar-based communications. Then these...

Avaya and Mitel Cross at Canadian Border

New Jersey-based Avaya, spun out of Lucent and previously AT&T has a decades-long history of providing business communications solutions. With its purchase of Nortel’s business communications assets a few years back it picked up even more knowledge, know-how and relationships....

WebRTC: The Phone meets the Web

We have seen the multi-billion dollar communications market get disrupted as the phone met the IP network. In the video below Phil Edholm describes how with WebRTC, the phone meets the web. As he describes, even though IP communications has...

Turns out Cisco Cius Can't Compete With the iPad Either

Company after company is learning what most of instinctively know already – competing with Apple head-on is like trying to tackle a freight train with your bare hands as it is barreling down the tracks in your direction. Amazon...

Vocalocity: One Cloud Provider's Path to Growth

Cloud computing providers are all the rage these days and cloud communications is no exception. Witness the growth of 8x8 as well as the M&A interest in the space evidenced by the recent acquisition of M5 Networks by ShoreTel and...

Notification if in Bluetooth Range

A great idea was just shared here at the Avaya Tech on Tap Event at ITEXPO East 2012 in Miami. Imagine an app which notifies you if someone you met is within bluetooth range. This could be very helpful for...

Avaya's Top Communication Trends in 2012

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and...

Microsoft Surface Update Available. It's an iPoffee Table

The new Samsung SUR40 for Microsoft Surface is now available for $8,400 or approximately the same price as 42 Kindle Fires or almost 17 entry level iPad 2s. A giant tablet-in-a-table, the super-sized 87 pound gadget runs Windows 7...

Plantronics Headset Line Exudes UC Dominance

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in...
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