Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know...

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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle...

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PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember...

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Beware of New Zealand-Related Scams and Malware Campaigns

Please make note of this important warning from DHS: ---In the wake of the recent New Zealand mosque shooting, the Cybersecurity and...

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XMedius Empowers Teams with Enterprise-Grade Call Center Solution

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams...

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AT&T Launches API Marketplace

The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and...

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Ransomware is a Plague - Here are Some Cures

Ransomware costs corporations and individuals billions of dollars per year yet many companies seem to care about the threat after they have...

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It is All Distribution Now

December 13, 2016

Yesterday I saw AVNET advertise 172,000 partners globally. Tech Data has mentioned 62K+. Sandler Partners said they had more than 4,000 sales partners. TCG serves more than 1500 agents.

RingCentral's channel head penned a post about the strategy to hit all the large master agencies.

Cologix and Equinix Make Moves

December 5, 2016

The data center space is fluid right now. Cologix is up for sale according to Ramblings blog and WSJ. Chris Palermo, CEO of master agency Global Communication Networks said, "Cologix is a quality provider that has run an agent friendly channel, for years. Ten acquisitions later, they have grown into an interesting candidate for several data center providers [to buy]." The expected buyer yesterday was Equinix.

Advice for Partners for 2017 [podcast]

December 5, 2016

Jeff Ponts of Datatel; Emmett Tydings of AB&T Telecom; and Chris Palermo of GCN joined the podcast this week to talk about the M&A in the industry and what partners can do to mitigate risk in 2017.

It has been a turbulent year with a lot of mergers and acquisitions. It makes people anxious.

Jon Arnold is a fellow blogger who recently saw Guy Kawasaki keynote Nextiva's event.

Fairpoint Merging!

December 5, 2016

Three pieces of news in the industry today. One involves Cisco Partner. [Presidio is filing for an IPO. MSPs rejoice. It could be valued at $3B.] One is a data center player.

Will Amazon Disrupt the Channel?

November 30, 2016

Amazon has been selling Comcast services for a while. Now they added Frontier residential services to the page. What's next?

Like Tech Data's TD Mobility, Amazon already offers cellular plans from many cellcos as well as a wide selection of devices.

The Channel Marketing Dilemma

November 30, 2016

I just read this article about analytics for the channel. It makes sense. I like his opening line: "Are my people spending their time on activities that drive sales?" That is key.

But then the article goes sideways, because, for the most part, channel partners don't do demand generation.

Avaya Has Fallen

November 29, 2016

News out of the Wall Street Journal has Avaya contemplating a Chapter 11 bankruptcy filing and selling off its call center unit.

The problem with Avaya is it is over-leveraged, which we will be saying about many telecom companies in the coming two years. The on-premise or hardware PBX business did not fold like everyone thought. However, it didn't grow either.

The Next Two Revenue Streams

November 23, 2016

AT&T is buying TimeWarner. Verizon bought AOL and is buying Yahoo. Comcast invested $200M in BuzzFeed. AT&T and DISH are "partnering to acquire INVIDI Technologies. Ad agency WPP is also part of the deal, which gives AT&T a controlling interest in the addressable advertising technology firm."

Content and ad money is the only area of growth for the Duopoly.

An analyst is projected that Cable companies will be the Incumbent Phone company in 2017 due to the number of cable phone lines sold compared to telco.

Happy Thanksgiving!

November 23, 2016

Sales KPIs

November 23, 2016

If you manage a sales team, direct or indirect, do you have any key performance indicators that you track?

Usually the only KPI we look at is Quota.

Yet we know that daily activity is the most important factor for success. That includes number of contacts per day via email, social media, phone calls.

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