On Rad's Radar?

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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It's About Stats and Studies

December 4, 2012

Here is a collection of some stats and studies for your reading pleasure.

(1)

Mary Meeker's 2012 Presentation On The State Of The Web is a good read despite being heavily mobile. She spends quite a few slides pointing out how SO many industries have been disrupted side-swiped by technology, especially Internet enabled apps.

(2)

"The worldwide Ethernet switch market, which had grown in large part due to the adoption of 10 Gigabit Ethernet technology in the data center, contracted in the third quarter, with revenue dropping 4.4 percent, according to analysts with IDC." [eweek]

(3)

Posted in Internet, PBX, apps, broadband, mobile, sales and selling, sip trunking, unified communications, voip

Tagged: broadband, internet, mobile, pbx, sip trunking, tdm, UC, voip : Related Tags: third quarter, stats studies, frost sullivan, market, quarter, revenue

The $14 Billion Dollar Announcement

December 3, 2012

While I don't agree with everything that Bruce writes here about AT&T's $14 Billion network spend in the next 3 years, there were a few take aways.

The big one is that the ILEC's have been getting rate hikes for years to pay for fiber that most customers are not receiving. FiOS is where it is - and that's the end of that project. U-Verse is fiber to the node and that isn't deployed everywhere either.

Posted in Internet, PR, broadband, cableco, economy, fiber, politics, telco, wireline

Tagged: att, broadband, cableco, economy, internet, politics, rboc, telecom is broken : Related Tags: average broadband, broadband, economy, average, copper, hikes

Who Do You Want to Be?

November 29, 2012

Yesterday I presented the Secrets of Running Your Agency as a TCA webinar. A major part of the session was the mindset of the agency owner and the agent. For small businesses (employee size wise), the business owner or agent determines the fate of the business. Sometimes, we forget that it is a business.

Posted in TCA, agents

Tagged: agents, net-head, strategy, TCA, webinar : Related Tags: owner agent, business, industry, because, telecom, cloud

Microsoft Lync in my Opinion

November 28, 2012

Have you been hearing buzz about Microsoft Lync? Microsoft is spending millions on marketing it - and I hear that the Fortune 100 have deployed it but in limited roles.

My brother works for a Microsoft integrator who has 135K seats deployed. I'm not even sure what that means, because Lync isn't being used exclusively as a landline or PBX replacement.

Posted in PBX, hosted uc, im/chat, tele-presence, unified communications, voip

Tagged: IM, lync, microsoft, pbx, UC : Related Tags: microsoft, deployed, provider

News Items for Your Viewing Pleasure

November 26, 2012

I hope you had a nice Thanksgiving break. Thanks for reading my stuff! I appreciate it. A bunch of news items for your consumption.

Good Technologies sues AirWatch and MobileIron over patent and marketing infringements.

Posted in master agency, mobile, privacy, security

Tagged: healthcare, hipaa, lawsuit, MDM, mobility, patent, security : Related Tags:

Telovations is Getting Acquired!

November 26, 2012

As the Hosted PBX space is finally gaining traction, carriers are buying instead of building. ShoreTel bought M5. Comcast long ago bought NGT. Even Broadsoft bought a service provider, Adaption Technologies.

Posted in broadsoft, cableco, hosted uc, mergers

Tagged: brighthouse, broadsoft, cableco, hosted pbx, mergers : Related Tags: house networks, bright house, telovations, bought

What You Can Learn From Romney's Campaign

November 20, 2012

This isn't a political rant. I have been reading many of the summaries of why Romney lost his presidential bid. Channelnomics and ARS examined the IT spending of both campaigns and found that Romney bought from Best Buy's mindShift (an MSP). The one point they got wrong is that the Dems have two online systems for campaigning developed during Obama's first run for office.

Posted in Marketing, politics, sales and selling

Tagged: marketing, politics, sales, sellecom, selling : Related Tags: going solve, romney, message, sales, obama, people

All This Black Friday Talk

November 20, 2012

All this Black Friday talk is not going to help the retailers. The early Black Friday buzz and "leaks" are only signaling that retailers are hurting. These current actions by retailers are not going to help the bottom line. Pricing matching Amazon being just one of these actions.

Posted in Marketing, sales and selling

Tagged: sales, sellecom, selling, value : Related Tags: black friday, black, friday, consumers, sales, business

Moves and Changes This Week

November 19, 2012

Cisco announced plans to acquire Meraki, a managed Wi-Fi company, for about $1.2B.

Broadsoft announced UC One and now Rich Communications Services (RCS) to be added to its BroadCloud SAAS platform. [UCStrategies]

After Softbank put $20B into Sprint, Sprint turns around and buys some US Cellular markets for $480M.

Posted in FCC, broadsoft, cellular, hosted uc, mergers, politics, spectrum

Tagged: broadsoft, cellular, cisco, dish, FCC, google, mergers, spectrum, UC : Related Tags: spectrum

Promises Broken and Unenforced

November 18, 2012

When SBC went to buy BellSouth in 2006, then CEO Whiteacre assured Congress that the merger would be good for consumers and broadband. [HuffPro has a good story about it]

This has been the trouble with the FCC: the FCC has a poor record of merger conditions enforcement.

If this was the EPA, we would have pollution.

Posted in CLEC, FCC, duopoly, economy, politics

Tagged: broadband, clec, copper, duopoly, FCC, mergers : Related Tags: build fiber, failed policy, copper, competition, fiber, verizon

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