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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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It is All Distribution Now

December 13, 2016

Yesterday I saw AVNET advertise 172,000 partners globally. Tech Data has mentioned 62K+. Sandler Partners said they had more than 4,000 sales partners. TCG serves more than 1500 agents.

RingCentral's channel head penned a post about the strategy to hit all the large master agencies.

Posted in Marketing, VAD, VAR, agents, channel, master agency, sales and selling

Tagged: branding, channel managers, channel partners, marketing, master agency, sellecom, VAD, var, voip : Related Tags: software licensing, master agents, partners, agents, vendor, because

Cologix and Equinix Make Moves

December 5, 2016

The data center space is fluid right now. Cologix is up for sale according to Ramblings blog and WSJ. Chris Palermo, CEO of master agency Global Communication Networks said, "Cologix is a quality provider that has run an agent friendly channel, for years. Ten acquisitions later, they have grown into an interesting candidate for several data center providers [to buy]." The expected buyer yesterday was Equinix.

Posted in agents, colocation, commissions, data center, master agency, mergers

Tagged: agents, centurylink, channel partners, collocation, commissions, data center, master agency, mergers : Related Tags: master agency, center companies, center business, equinix continues, center, equinix

Advice for Partners for 2017 [podcast]

December 5, 2016

Jeff Ponts of Datatel; Emmett Tydings of AB&T Telecom; and Chris Palermo of GCN joined the podcast this week to talk about the M&A in the industry and what partners can do to mitigate risk in 2017.

It has been a turbulent year with a lot of mergers and acquisitions. It makes people anxious.

Jon Arnold is a fellow blogger who recently saw Guy Kawasaki keynote Nextiva's event.

Posted in SDN, agents, channel, colocation, commissions, data center, master agency, mergers, sdn

Tagged: advice, channel partners, collocation, master agency, mergers, podcast, SDN : Related Tags: partners, podcast

Fairpoint Merging!

December 5, 2016

Three pieces of news in the industry today. One involves Cisco Partner. [Presidio is filing for an IPO. MSPs rejoice. It could be valued at $3B.] One is a data center player.

Posted in mergers, wireline

Tagged: copper, ilec, mergers, rlec, wireline : Related Tags: fairpoint, communications, significant, industry

Will Amazon Disrupt the Channel?

November 30, 2016

Amazon has been selling Comcast services for a while. Now they added Frontier residential services to the page. What's next?

Like Tech Data's TD Mobility, Amazon already offers cellular plans from many cellcos as well as a wide selection of devices.

Posted in Internet, agents, amazon, cableco, jobs

Tagged: agents, amazon, cable, channel partners, hosting, SDN, seth, telco, value, WAN : Related Tags: adding value, amazon, business, technology, genius, customer

The Channel Marketing Dilemma

November 30, 2016

I just read this article about analytics for the channel. It makes sense. I like his opening line: "Are my people spending their time on activities that drive sales?" That is key.

But then the article goes sideways, because, for the most part, channel partners don't do demand generation.

Posted in Marketing, channel, master agency

Tagged: analytics, channel partners, marketing : Related Tags: partners, marketing, channel, providers, because

Avaya Has Fallen

November 29, 2016

News out of the Wall Street Journal has Avaya contemplating a Chapter 11 bankruptcy filing and selling off its call center unit.

The problem with Avaya is it is over-leveraged, which we will be saying about many telecom companies in the coming two years. The on-premise or hardware PBX business did not fold like everyone thought. However, it didn't grow either.

Posted in PBX, broadsoft, hosted uc, unified communications

Tagged: BK, broadsoft, call center, hardware, hosted pbx, pbx, UC : Related Tags: million million, million, avaya, seats, hosted, hardware

The Next Two Revenue Streams

November 23, 2016

AT&T is buying TimeWarner. Verizon bought AOL and is buying Yahoo. Comcast invested $200M in BuzzFeed. AT&T and DISH are "partnering to acquire INVIDI Technologies. Ad agency WPP is also part of the deal, which gives AT&T a controlling interest in the addressable advertising technology firm."

Content and ad money is the only area of growth for the Duopoly.

An analyst is projected that Cable companies will be the Incumbent Phone company in 2017 due to the number of cable phone lines sold compared to telco.

Posted in ISP, Internet, amazon, broadband, cableco, cellular, privacy

Tagged: advertising, aol, broadband, cellular, competition, content, dish, ilec, mergers, numbers, privacy, rlec : Related Tags: revenue stream, centurylink fairpoint, addressable advertising, cable, revenue, rbocs

Happy Thanksgiving!

November 23, 2016

Tagged: thanks : Related Tags: happy thanksgiving

Sales KPIs

November 23, 2016

If you manage a sales team, direct or indirect, do you have any key performance indicators that you track?

Usually the only KPI we look at is Quota.

Yet we know that daily activity is the most important factor for success. That includes number of contacts per day via email, social media, phone calls.

Posted in crm, sales and selling

Tagged: crm, management, sales, sellecom, selling : Related Tags: source salesforce, daily activity, sales, follow, contacts, measure

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