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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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2010: The Year for CLEC's

March 18, 2010

This could be the year for CLEC's.

First, the Broadband Stimulus money is starting to be handed out. CLEC's (and ISP's) are starting to get some of it.

CLEC's are getting acquired by ILEC's and Cablecos.

Posted in CLEC

Tagged: cableco, clec, strategy : Related Tags: neutral tandem, market advantage, comptel, exchange, employees, voice

So I was at INC magazine's GROWCO conference this week. I wasn't too thrilled with the majority of the content - speakers were off-topic or just blowhards. But here are a bunch of ideas:

"Fear is necessary," said George Foreman. It was reiterated by many others because fear means that you are uncomfortable and growth only happens when you are uncomfortable.

Posted in conferences, expo, sales and selling

Tagged: expo, selling, strategy : Related Tags: warren church, jason fried, customers, business, customer, church

Is That a Rebate?

March 17, 2010

VZW was a sponsor of GROWCO. I owe them for bringing in Michael Gerber, since his speech was sponsored by VZW. There were ads all over the show for VZW handsets. The new Droid Eris by HTS is just $99.99.

Posted in cellular

Tagged: FTC, rant, vzw : Related Tags: debit cards, rebate, debit, cards

Ill. Judge Only Smart One

March 12, 2010

Only a single judge in Illinois has the common sense to see that the Frontier-Verizon deal is very similar to the Fairpoint-Verizon deal that resulted in a bankruptcy within 18 months while screwing consumers in three states.

The Herald-Review has a report about "An administrative law judge ruled that the planned sale of Verizon's land-line service to Frontier Communications should not be approved by state regulators.... In her ruling, Administrative Law Judge Lisa M. Tapia says evidence presented in the case in front of the Illinois Commerce Commission doesn't support the sale, primarily because the transaction would leave Frontier too laden with debt to be able to properly manage the lines and other infrastructure."

This was exactly the deal with Fairpoint.

Posted in Internet, broadband, fiber, mergers, spectrum, telco, wireline

Tagged: cableco, mergers, telecom is broken, vz, wireline : Related Tags: margin business, network upgrades, frontier, judge, margin, business

Broadband Speed Test

March 12, 2010

Posted in FCC, Internet, broadband

Tagged: broadband, FCC, internet : Related Tags: broadband speed, broadband, speed

2 Comments

The Gap

March 11, 2010

There's a gap of about 93 million Americas who do have Internet Access (of any kind - not even dialup! I can't even wrap my head around that). The FCC is on a mission to bridge that gap.

Commissioner Clyburn's statement was informative, especially about the proposed "National Digital Literacy Corps in order to help individuals who are unfamiliar with or intimidated by the on-line world develop the skills they need to be comfortable on-line and to take full advantage of all it has to offer." Like a help desk.

Posted in FCC, Internet, broadband, duopoly, economy

Tagged: broadband, FCC, internet : Related Tags: meaningful competition, national digital, literacy corps, internet access, digital literacy, internet

Channel Chief Summit

March 11, 2010

Posted in TCA, agents, channel

Tagged: channel partners, TCA : Related Tags: chief summit, channel chief, channel

A Message from the Fellows

March 10, 2010

I attended the University of Tampa Fellows Forum this morning. Verizon was the presenting sponsor so I got to listen to Michelle Robinson, President, Southeast Region, Verizon, gush about how wonderful VZ is. Point of order, Michhelle. You said that VZ gave a whopping $2M to charity in Florida in 2009.

Posted in economy, off topic

Tagged: economy, offtopic, politics, rant : Related Tags: customer experience, health, customer, experience

Hosted versus Premise

March 8, 2010

Point-CounterPoint: Hosted Voice vs. CPE is an open debate between two bloggers: Mike Graves and Dave Michels (of PinDropSoup).

Personally, I think Dave missed the boat. Two key points: CAPEX and OPEX.

For CAPEX (capital expenditure), there are ITSP's that are offering a leasing package which includes the phones, a router, a POE switch, Internet Access, phone service and monitoring. It is financed and rolled into one monthly charge, eliminating the CAPEX scare.

There are a number of businesses that just need the IP desk phones that they opt to purchase themselves.