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Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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What's With the MSO Consolidation?

March 26, 2015

Charter was the first company to make a play for TWC. Now reports are in that Charter is chasing Bright House. Comcast is still waiting for its three-way deal with TWC and Charter to pass regulatory. The FCC paused the clock again today.

UC is Incompatible

March 25, 2015

Tidbits and Interesting Things Part 140

March 25, 2015

Some interesting services around the sector.

ADTRAN has field services that ITSP's can hire to perform site surveys and install Hosted VoIP deployments. (No idea about cabling, but that seems to be an issue for national providers. Local or regional providers tend to offer cabling for a price.)

UC Trends in Q1 2015

March 24, 2015

Just back from the CP Expo in Vegas, I am still catching up and digesting what is in store for 2014 in the Channel and it looks like the Hosted VoIP space. Most noise at the show was around Hosted VoIP.

Two studies out about SMB trends. One from Intermedia.Net late last year is around mobile trends.

Channel Manager Training

March 20, 2015

The TCA held the second Channel Managers Best Practices forum in Vegas this week. Over 80 registered to listen to three of their peers get grilled by yours truly about the best ways to manage channel partners.

This wasn't recorded, but there are plans to hold another one which will be recorded. Pay attention to the TCA.

Verizon Invites the Channel Once More

March 20, 2015

Jon Arnold wrote up a good review of Verizon's Broad Cloud offering (VCE). One glaring problem is that it targets in the SMB market.

Arnold says that it is presented as a TDM replacement service. Why then is VCE promoted online in VZ Enterprise?

What Happened in Vegas?

March 19, 2015

It looked like the fun days of telecom again at the CP Expo in Vegas this week. The parties were almost constant. I know Vegas is known for drinking but people were holding Bud Light bottles starting way early morning to, well, early morning.

COLOTRAQ rented out Drai's Beach Club - probably the best party at a show I have been to in a long time.

Vonage Buys Simple Signal

March 17, 2015

Big news yesterday at the CP Expo was that Simple Signal got acquired by Vonage. The Big Cheese seemed thrilled. "The deal to buy privately held Simple Signal (and its 1,600 customers, not counting white-label partners) is for $25.25M -- about $20M in cash and 1.1M in Vonage common stock," per Seeking Alpha. That was about 1.5x revenue.

About Product, Startups and Other Things (by Fred Wilson)

March 15, 2015

In this interview of Fred Wilson by Jason Calacanis, they chat about VCs, investing, startups, Apple, Kickstarter, blogging, Net Neutrality and more.

On blogging, Wilson remarks that it helps him articulate what he is thinking (at 48 min). He also later talks about how many people worry if they will end up in his blog

At 19 minutes Wilson speaks about NYC startups.

A Skewed Look at the FCC from the Inside

March 12, 2015

Harold Furchtgott-Roth writes occasionally for Forbes. "From 1997 through 2001, Mr. Furchtgott- Roth served as a commissioner of the Federal Communications Commission. Before his appointment to the FCC, he was chief economist for the House Committee on Commerce and a principal staff member on the Telecommunications Act of 1996." He has a history similar to Chip Pickering (who is CEO of Comptel after being a Mississippi Congressman) or Earl Comstock.

Furchtgott-Roth writes, "The FCC set up a casino with federal communications regulation.

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