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Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Is It Easy to Switch From CM to Agent?

June 13, 2017

I hear Channel Managers (CM) mention how easy it is to be a partner. Recently, one CM told me that he was going to start being an Agent part-time.

Someone I met in Vegas was a laid off CM who was discussing how exciting it was to launch her partner business. I hadn't heard from her and just checked on LinkedIn. She is back in the W-2 world of being a carrier channel manager.

Posted in agents, channel, commissions, sales and selling

Tagged: agents, channel managers, channel partners, commissions, sellecom : Related Tags: recurring commissions, monthly recurring, partner, agent, business, being

2 Blockbuster Deals

June 9, 2017

The VADs (value added distributors) are feeling the pinch of the growth of cloud, SAAS, SD-WAN, managed services - amid the decline of laptops, PCs, hardware and software licensing.

Last year, Tech Data negotiated to acquire Avnet Technology Solutions for $2.6 billion. Avnet TS brings in $9.65 Billion in revenue and will increase Tech Data's share of data center revenue from just 29 percent to 45 percent. This move also gives Tech Data a presence in Asia-Pacific.

Posted in VAD, colocation, data center, mergers

Tagged: collocation, data center, ingram, mergers, tech data, VAD : Related Tags: dupont fabros, westcon comstor, falling percent, digital realty, center, centers

Mary Meeker's Internet Trends

June 8, 2017

Mary Meeker of Kleiner Perkins puts out an annual report on Internet and Internet related trends. This year it is a 355 slide report. [You can download a pdf version here.] (Here is a 35 minute summary from Mary herself.)

Highlights:

Posted in IOT, Internet, Marketing, Web 2.0, amazon, mobile, technology, video

Tagged: advertising, amazon, customer service, google, healthcare, internet, IOT, retail, smartphones : Related Tags: internet, health, growth, meeker

The Accordion Channel Strategy

June 7, 2017

An Accordion is a musical instrument that is stretched and squeezed while the piano like keys are played.

A better analogy might be Thermal Expansion and Contraction.

Channel heads tend to have this mentality of "Let's sign up EVERYONE!" The more we sign up, the more sales we will make. Logical, but false.

Posted in channel

Tagged: channel managers, numbers, strategy : Related Tags: channel managers, channel, partners, comes, product, partner

Cisco's Business at Risk?

June 4, 2017

"CEO Chuck Robbins' first orders of business upon taking the helm at Cisco was to initiate a transformation away from hardware and shift to a software, cloud, and recurring revenue model. Last quarter was yet another example of Cisco's slow but steady progress. Total revenue declined 2% to $11.6 billion," reports Madison.com.

There is an interesting article on Business Insider about Facebook making switches and routers for themselves.

Posted in SDN, VAR, amazon, channel, sdn, technology

Tagged: ADTRAN, change, cisco, hardware, sdwan, VAR, var : Related Tags: white boxes, cisco, business, hardware, boxes, carriers

IBM's Mandate to Employees

May 30, 2017

So IBM is taking a bunch of flack from pulling people back into the office. Some departments are not going to be virtual or remote any more -mostly marketing and design. There are debates across America about this. IBM was the pioneer of work from home with up to 40% of its employees working from home.

Posted in cloud computing, jobs, organizations

Tagged: change, culture, ibm, innovation, strategy : Related Tags: remote workers, employees, office, remote, people, better

Culture Impacts Employees

May 30, 2017

A study out by Gallup shows that more than 50% of employees leave a job due to the Manager. Companies need to invest in training managers if they want to stop turnover.

Gallup also did a poll that showed that 32.9% of U.S. employees are "engaged" in the workplace in February.

Posted in organizations

Tagged: culture, management, motivation, seth : Related Tags: icarus deception, shorter version, customer service, social media, suggesting managers, employees

How Much Do They Spend?

May 25, 2017

On a call today discussing marketing in our sector - and how there is very little of it. I had to take a look at what companies spend on marketing. Here is the list of the top 20 advertisers.

AT&T - $3.6bn
Samsung - $3.3bn
NIKE - $3.2bn
Google - $3.2bn
T-Mobile - $2.9bn
Verizon - $2.7bn
Chase - $2.7bn

Chase and Nike are to give you an idea what big brands spend.

Posted in Marketing

Tagged: advertising, att, marketing, vz : Related Tags: marketing, spend, revenue

3 Ways Cisco's Channel is Better than Yours

May 25, 2017

I often hear how channel heads want to model their channel after Cisco or Microsoft. Well, you forget 3 large factors that are missing from telecom.

Microsoft or Cisco products for their clients.

Posted in channel, comptia, organizations, training

Tagged: channel partners, cisco, microsoft, strategy : Related Tags: brand ambassadors, cisco microsoft, channel, cisco, microsoft, ambassadors

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