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| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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The VoIP/UC Round Up # 2920

August 16, 2015

MetTel's Gary Gluzman has a 2-part look at UC. He mentions Glip and Slack, which are taking off, but I think that much of the new app collective - WhatsApp, snapchat, even Slack - are just replacements for AOL chat - and honestly have not added much to the equation.

I recently explored how one client company used Slack. Everyone liked it; however, it didn't really work.

Fiber Play: NTELOS Bought by Shentel

August 13, 2015

It is all about fiber. Whether it is fiber-to-the-home or fiber lit buildings, the bankers love the word fiber. (I will refrain from jokes about constipated personalities here.)

CenturyLink keeps announcing fiber-to-the-home plans.

3 Things You Need to Grow

August 13, 2015

One Picture

August 11, 2015

"Organizations looking to capture the attention of their customers have become increasingly reliant on video, graphics and photography as part of the marketing arsenal," writes the CMO Council. Is it because we are more visual - or because the only thing we slow down for is a cat meme?

The CMO Council report, From Creativity to Content, is about the role of visual media in story-telling. A lot of the reason for visual media - (photos, video, illustrations, infographics and animated gifs - goes beyond "a picture is worth a thousand words". It has to do with Getting Attention.

A to Z: Alphabet and Zirtual

August 11, 2015

Google re-organized yesterday. Without a rumor about it escaping beforehand. (It shocked even Fred Wilson.) So the re-org puts Sergie and Larry in charge of Alphabet, the new holding company that now owns Google and all of the other stuff. Health, Labs, investments come out from under Google and full under Alphabet.

An Afternoon of VoIP News

August 5, 2015

Vitelity, a VoIP, SMS and Fax-over-IP provider, got bought by Onvoy. Onvoy got bought by Zayo. Zayo spun it off as a part of another Zayo entity (CII or Communications Infrastructure Investments).

Onvoy provides tandem and transit, wholesale VoIP, hosted PBX, long distance, SS7/database services, and call management solutions, including directory assistance and operator services. [TMC]

Is the Channel a Reflection of its Execs?

August 5, 2015

Can an executive with direct sales experience effectively manage a channel program?

There has been a lot of turn over lately in the telecom world. Old faces popping up in new spots. Quite a few people running channels now came from direct sales.

2 Cloud Studies

August 3, 2015

RUS, FCC, BIP, USF and Other Acronyms

August 3, 2015

The Big Boy telecom advocacy groups and pundits are spinning that the FCC is overstepping its bounds. Headline from Forbes and their law + technology columnist: FCC's First Net Neutrality Fine Heralds The Big Internet Chill. This was followed up by headlines about FCC Chair Wheeler over-stepping, arm-twisting and misusing his office.

AT&T gets a $100M fine for selling unlimited accounts that were impaired for big users.

People on the Move

July 31, 2015

I don't usually blog about people changing jobs but there has been an exodus of talent from the CLEC world mainly to the cloud world. I find that interesting because the CLECs for the most part are floundering. Getting rid of talent just to make the quarterly numbers look good is dumb. Reading Seth Godin's blog, Three things that make CEOs stupid, you can see it happening every day.

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