Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Get Ready Channel... Go Hosted!

June 16, 2013

Evolution of the White Board

June 13, 2013

I am at INFOCOMM this week, which is the big audio/video show. It is interesting to see the way white boards have evolved.

Clary makes a white board called Icon that is a 32" 60" TV with touch screen, a cart, a camera, speakers, and it runs win7. It is a PC, a TV monitor, a white board, and a video conferencing unit all on wheels.

Birch is Buying Ernest

June 10, 2013

The Master Model for Hardware

June 10, 2013

Microcorp and Tech Data. Ingram Micro and CenturyLink. Ingram and TWC.

CDW is the hardware distributor with a full service telecom agency. Tech Data comes close with its long standing deal with XO and its TDMobility that is a cellular master agency.

And now ScanSource has partnered up with Intelisys (a master agency).

7 Reasons for Cloud Video

June 10, 2013

I just started a consulting gig with Vidtel for channel sales enablement. It is my first real jump into video. I get to work with Alex Doyle and Scott Wharton, so this is an exciting gig. Off to INFOCOMM tomorrow in Orlando - a week long international conference for all things A/V.

Will the NSA Hurt US Cloud Revenue?

June 10, 2013

The whistleblower / traitor was revealed in the NSA scandal: Edward Snowden. I have been reading a lot about this whole situation.

Apparently, this story was broken last year, but no one paid attention. "William Binney, a 32-year veteran of the secretive agency, and one of the best codebreakers in NSA history" was interviewed by the NY Times.

The NSA Spying Scandal isn't New

June 7, 2013

Remember back in 2003 when a whistleblower from AT&T pointed out Room 641A that the NSA used to spy on all AT&T long distance calls and Internet traffic? Verizon and Qwest denied they did, too.

Put on your foil hat because I am going to make some crazy points.

The FCC only wants to deal with a few companies, not thousands of them.

9 Years Ago

June 5, 2013

In May of 2004, Seth Godin asked a question:

Five years from now... Assume that: Hard drive space is free. Wifi like connections are everywhere. Connections speeds are 10 to 100 times faster.

Channel Conflict on the Rise

June 4, 2013

All the changes happening in the IT World is also causing trouble in the Channel, as anyone in the channel can attest to. CompTIA released its Third Annual State of the Channel Study: Channel Conflict and Deal Registration Trends, an online survey of 350 U.S. IT company executives conducted in February 2013.

the study found that "Eight in 10 say conflict has affected their business negatively, including 21 percent that described the impact as "major."

Go Deep, Not Wide

May 30, 2013

Let's travel back in time to 1999, the time of the DLEC IPO. Covad, Rhythms and Northpoint all scored BIG IPO's. All went national. All failed.

Why?

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