Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

Full Story »

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Video Closes More Business

November 14, 2013

From my inbox:

"The experiment: See how a webcam impacts sales efficiency for ShareFile. The result: A 34% increase in close rates.... the ShareFile sales team put the effectiveness of video conferencing to the test in the real world and increased their close rate by 34% just by turning on webcams in GoToMeeting."

When the Fun Left Telecom

November 13, 2013

Speaking with a telecom buddy today who is on a job search. We were talking about the industry - the layoffs, the chase to the cloud, the declining prices and revenue. One rule has remained the same: Have Fun!

Entrepreneurs are told to follow their passion.

What Do the Numbers Look Like

November 11, 2013

Third quarter revenue numbers have been streaming out via press releases. Here's a look at some of them.

Windstream's 3Q2013 numbers are declining. "Overall consumer service revenues were $324 million, a decrease of 3 percent from the same period a year ago" - of which, "Consumer broadband service revenues were $119 million, a 4 percent increase year-over-year."

Why Our Duopoly Doesn't Work

November 8, 2013

The FCC starting with Chairman Powell did everything it could to get to a Duopoly. There were some crumbs given to alternatives but mainly just crushing blows (Brand-X, DSL, etc.). Granted, WISPA won the 3650 MHz battle and many non-ILECs won BTOP and BIB money, but we are stuck with a Duopoly for most services. It is cable or ILEC.

UC Growth is Stagnant

November 6, 2013

The case for UC: "The communications requirements of most businesses now extend well beyond telephony. They embrace email, instant messaging, voicemail, video conferencing and 'presence'. Ideally every one is integrated with the others to create a suite of unified communications and collaboration (UC&C) tools." Ideally - but not in reality. Hence, the big problem - and why UC growth isn't what it should be.

The M&A in the Clouds

November 4, 2013

Because so many companies are either flush with cash or have a heavy credit line, the acquisition activity has been robust.

Fist up, a merger of two cloud security companies: Total Defense Acquires iSheriff.

VMWare bought Desktone, a virtual desktop company who owns the Desktop as a Service trademark. This will be a nice add to VMware's own VDI (virtual desktop infrastructure) initiative with vCloud, vSphere and Horizon View. Someday DaaS will be big in North America.

Big Changes Afoot at XO

November 1, 2013

Email went out yesterday to all the partners from XO Channel head, Shane

"I want to inform you that Tom Gorey, Vice President Strategic Alliances and Business Development, will be leaving XO on November 1st. Since joining XO in 2005, Tom developed new go-to-market strategies and contributed to building significant growth within the Channel at XO. Tom has been instrumental in driving the development of the foundation and programs that led to the award winning XO Business Partner Channel in place today. I would like to personally thank Tom for his contributions and wish him success in the future.

One Year After Super Storm Sandy: Any Change?

October 31, 2013

As the one year anniversary of Super Storm Sandy that rocked the Greater NY/NJ area last year passes, many articles have been written, but not much has changed.

83% of Organizations Lack a Business Continuity Plan 1 Year After Hurricane Sandy. But then most people (A) don't think it can happen to them; (B) didn't learn from 9/11 and Katrina either (including our government and FEMA); and (C) people generally do not think climate change is real.

from Verizon's twitter.

Where's the Profit?

October 30, 2013

How To Raise Prices

October 30, 2013

Yesterday there was an article in The Atlantic about a global wine shortage. Apparently, we have had smaller grape harvests in the last couple of years. When you consider that wine consumption is up (and so many new winemakers including Dave Matthews and other celebs have entered the market), it isn't surprising. Plus add Climate Change, which has to affect not just grape harvests but all crops globally.

Featured Events