Day: April 4, 2006

Call Center 2.0 Applications

You have heard me talk about Call Center 2.0 and how it will embody AJAX and other Web 2.0 functions.
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Call Center 2.0

The following is my High Priority Column in the April 2006 issue of Customer Interaction Solutions Magazine. — The modern
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A Bad Day At The Airport

The events described below took place yesterday:It all started out this morning with a flight that my wife and I
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