Month: August 2006

August 2006 High Priority in Customer Interaction Solutions

Please enjoy a sneak peak at my August 2006 High Priority Column in Customer Interaction Solutions Magazine: High Priority! By
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Story on Vonage’s First Public Quarter

Here is a worthy story in Vonage’s first quarter as a public company. 256,000 subscribers were added — a very
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Latest Zultys Update

We have been receiving many e-mails on the Zultys situation (Zultys Out of Business, Zultys Update, Zultys Up and Running!). It
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MetaSwitch Cable Telephony

MetaSwitch has always been a leading edge technology company and they know acronyms well. Perhaps that is why they aren’t
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Next-Gen SIP Track Added

At next week’s VoIP Developer show there will be a next-gen SIP track you won’t want to miss. SIP is
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Vonage Earnings Out

Here is the scoop on Vonage. Earnings were lower than expected but losses as a percentage of earnings decreased. Vonage’s
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Microsoft Speech Recognition Problems

Is it ambient noise that was the problem in this demo or something else? This demo shows how bad a
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BT on VoIP

I am pretty impressed that BT publicly says they don’t want to be the cheapest service but the service with
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