Day: March 22, 2008

Microsoft’s Call Center Push

There is a level of excitement in the call center space I haven’t witnessed since VoIP began transforming the call
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Asterisk Bumper Sticker

Yesterday I posted a podcast with the team from The VoIP Connection and in the interview we got to talking
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RCP to Replace WiMAX?

I am a student of history which is ironic because when I actually took history in high school, I wasn’t
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CRM Autopsy

David Sims has a great article for people who take their CRM too seriously and need to lighten up.
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