Category: CRM

Agent Performance

As more and more outsourcing takes place – especially overseas, it is essential that we focus on the performance of
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Aspect and Concerto Merge

Here are the details of the Concerto and Aspect merger. This is huge news for the contact center space and
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India Cyber Crime

India will soon be toughening laws dealing with confidential information. This is a response to the recent problem in one
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Leaky Web Sites

Here is an article that shows how easy it is to build profiles of people using web sites to determine
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MSN Sender ID Starts Today

According to DM News, Microsoft’s Hotmail users will start using Sender ID today and if you don’t comply with this
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Concerto and Time Warner

Time Warner Cable is an interesting company in that they are decentralized to some degree in their management and autonomous
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Siebel Slams Salesforce.com

Sometimes when you receive an e-mail, it is best to pass it along in you blog without much editing or
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MasterCard Theft

In what seems like an epidemic of confidential data being compromised, MasterCard recently announced that 40 million — yes a
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Nokia And Apple Smart Phone Browser

Nokia is working with Apple to provide an open-source smart phone browser that utilizes components from the Apple Safari browser.
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Citigroup Loses Data

Avoid shopping online to avoid security threats                          $1,500Buy and use a shredder for all receipts                                           $100Finding out your bank lost
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