Category: CRM
As more and more outsourcing takes place – especially overseas, it is essential that we focus on the performance of
Here are the details of the Concerto and Aspect merger. This is huge news for the contact center space and
India will soon be toughening laws dealing with confidential information. This is a response to the recent problem in one
Here is an article that shows how easy it is to build profiles of people using web sites to determine
According to DM News, Microsoft’s Hotmail users will start using Sender ID today and if you don’t comply with this
Time Warner Cable is an interesting company in that they are decentralized to some degree in their management and autonomous
Sometimes when you receive an e-mail, it is best to pass it along in you blog without much editing or
In what seems like an epidemic of confidential data being compromised, MasterCard recently announced that 40 million — yes a
Nokia is working with Apple to provide an open-source smart phone browser that utilizes components from the Apple Safari browser.
Avoid shopping online to avoid security threats $1,500Buy and use a shredder for all receipts $100Finding out your bank lost