Category: CRM

Whenever I go to a conference, I learn a tremendous amount from the people I meet at the show. I

In less than two weeks something extraordinary will happen. Not only will the global communications industry convene in Los Angeles

I missed John Chambers on CNBC this morning. I wanted to hear what he had to say but unfortunately I

One of the most fascinating advances in political systems worldwide is the advent of technology like blogs and other web

I made a logical leap in my headline — inferring you can get famous — in this case, written up

Looking for call center software by chance? If you are and/or you want to keep up to date on the

Data — even if it is unclassified, can be a problem for our government or any organization– if it gets

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in

For over six years I have been espousing the virtues of 3D, stereo voice conversations with articles  and ITEXPO demonstrations

Interactive Intelligence has a really interesting contest going on… Outrageous Interactions. The goal is to tell the most unusual but