Category: CRM
I just visited what may be the future of web sites. I am still reeling from how incredible the experience
The cyclical nature of the computer market is intriguing. When I first got my engineering degree from UCONN, the computer
Frustrated customers are wreaking revenge on call centers by putting staff on hold and avoiding automated options, according to new
Gryphon Networks, announced today its integrated management platform called the Integrated Compliance and Contact Management Platform (ICCMP). The platform is
Veraz announced it has a call center compression solution using VoIP. The solution is based on Veraz’s I-Gate 4000 family