Category: CRM

TMC’s International correspondent David Sims writes a witty piece each AM on the state of CRM, contact centers and technology/

If there is a more prestigious customer than the world’s largest investment house for a company like Saleforce.com, I am

Expect a huge announcement this week from Salesforce.com. There is a major press conference Tuesday in NYC. Marc Benioff will

Are you kidding? I get to write about a topic I have far too much knowledge on? Ice cream?? Great

I have been hearing more and more rumblings in the VoIP industry regarding Jerry Weinberger of Rates Technology Inc. (RTI).

Empirix has integrated Hammer Service Assurance for Siebel and e-Load with Siebel 7.7 Business Applications. Empirix’s Hammer Service Assurance for

I ordered a $15 Firewire cable for a new video recorder. I ordered the wrong cable as it turns out.

Dictaphone Corporation announced today that it has signed a definitive agreement with NICE Systems under which NICE will acquire the

This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon.

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records