Category: CRM

ATA Washington Summit

This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon.
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Indian Call Center Fraud

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records
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True Sound Lounge

I just visited what may be the future of web sites. I am still reeling from how incredible the experience
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Not So Dumb Terminal

The cyclical nature of the computer market is intriguing. When I first got my engineering degree from UCONN, the computer
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Customers Get Revenge on Call Centers

Frustrated customers are wreaking revenge on call centers by putting staff on hold and avoiding automated options, according to new
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Gryphon Tackles Do-Not-Call

Gryphon Networks, announced today its integrated management platform called the Integrated Compliance and Contact Management Platform (ICCMP). The platform is
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Veraz in Call Centers

Veraz announced it has a call center compression solution using VoIP. The solution is based on Veraz’s I-Gate 4000 family
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