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And they say you can’t improve on perfection. Just kidding. Yes, speech recognition levels can always improve (I am looking

I received this e-mail today and wanted to answer in my blog to help others with the same question: Hello

What are the hottest areas of growth for speech technologies? If the registration database for Speech-World is any indication, the

If you don’t hear from me it’s because I am in the hospital having my second daughter. You will want

Apparently my article on the Wynn Las Vegas raised a few eyebrows in the industry. I received a few e-mails

After a decade of wrangling between government and the wireless industry, there’s still no certainty that when a cell phone

Is this new patented product from Mediatrix, a must-have product for all Canadian VoIP providers. And more interesting is this

We may be one step closer to intelligently interacting with our cell phones now that Loquendo has announced their multilingual

Here are my presentations from the Interactive Intelligence and Vonexus Seminars. The audience was very inquisitive and asked some great

May 17, 2005 • Washington DC "Best Practices in the IP Contact Center" Brought to you by Interactive Intelligence®                                     8:00