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May 17, 2005 • Washington DC "Best Practices in the IP Contact Center" Brought to you by Interactive Intelligence®                                     8:00

I am speaking at Interactive Intelligence and Vonexus seminars tomorrow. I am looking forward to the trip and the talk.

I got a call from a reporter today asking me to confirm if Light Reading was for sale. I probably

What do you do when Microsoft decides your niche is worth taking away from you? Come out with a slew

So many people hate Microsoft and have demonized Bill Gates. Some extremely upset critics have even thrown a pie in

I heard this today. Pretty funny: "I had the strangest dream last night," a man was telling his psychiatrist. "I

There is a good chance I will have my second daughter on May 19th and this is the day the

Are you kidding? I get to write about a topic I have far too much knowledge on? Ice cream?? Great

I had to write this when I saw that Cognitronics lost money in its latest quarter. The company actually had

OK perhaps the slam is indirect but the message is loud and clear… Ours works and yours doesn’t. Today Packet8