This was one result of an independent survey of 800 Nortel customers.
Another interesting point is that 93% wanted Unified Communications (UC) to be closely integrated (not just bolted on) with their desktop environments, meaning predominantly Microsoft Outlook and IBM Lotus Notes.
This confirms our strategy of creating a unique Innovative Communications Alliance with Microsoft (almost 2 years ago and with over a million seat licenses), and integrating the Nortel Agile Communications Environment (ACE), our framework for Communications Enabled Applications, with Sametime and Lotus Notes under the Nortel-IBM alliance.
Another data point was the fact that 38% of respondents considered 'proven interoperability with existing IT investments' as one of their top three challenges. In many cases, this includes non-Nortel PBXs. We already have ACE interoperability with Cisco Call Managers, while Nortel professional services have the prerequisite skills and mandate to help customers meet this challenge.
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