You’re wandering around Second Life and need to get some info, so you dial a 1-800 number for help. A contact center agent or expert gets "teleported" into the virtual world on-demand in response to your need.
That’s the scenario described by Phil Edholm, the Nortel Enterprise CTO, in his blog, based on technologies in the our Contact Center 6.0 application, to integrate real people into Second Life as on-demand avatars.
This is just another example, that your customers want to have the flexibility to interact with you over whatever channel they want, whether it be in person, over the Internet, over the phone and now even from Second Life!
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