Peter : On Rad's Radar?
Peter
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Covad Acquiring MegaPath

March 31, 2010

Covad announced a merger with MegaPath today. That combines 2 of the 3 independent DSL transport players in the Industry. (The third would be EarthLink's New Edge Networks). Interestingly, MegaPath is a Covad customer.

Ever Wonder?

March 31, 2010

Ever wonder why Hosted PBX isn't sold by telcos? It's the new entrants to the voice game that are pushing Hosted PBX on to the business community.

Comcast is probably the closest thing to a CLEC that sells Hosted PBX; hence, the NGT acquisition. 

Many CLEC's have morphed into tiny ILEC's, because getting to $1B in revenue means changes. The model for most of the CLEC's is the ILEC. It's unfortunate but true. 

The sales force for most CLEC's has the plug-n-play mentality, which to me  means that the sale is wrapped around replacement services.



ATC Assists TCA With Code of Ethics

March 30, 2010

ATC Instrumental in Collaborative Effort to Formalize Technology Channel Association's Code of Ethics

Association's Agent Committee Finalizes Professional Guidelines for Telecom Agents

Advanced Technology Consulting, Inc. today announced its critical involvement in a national, collaborative effort to formalize the Technology Channel Association's (TCA) Code of Ethics.

USF now over 15%

March 30, 2010

Is Hosted PBX Like BPM?

March 29, 2010

Business Process Management was a big concept about 5 years ago. The concept revolved around integrating business processes into systems for consistent execution of routines. (Heh! I can talk marketing speak!)

Today, we have Hosted PBX coming into small and medium businesses mainly as a cost savings factor, but there are business changes that occur due to the nature of the service.

As companies move to Software-as-a-Service, Cloud services or other hosted offerings, business will change as a result.



VoIP Access Ruling

March 29, 2010

"On February 18, 2010, a federal district court stepped in to fill the gap left by the FCC's silence on the issue of whether transmission of Voice over Internet Protocol ("VoIP")-originated calls is an information service exempt from access charges or a telecommunications service subject to access charges." [from Kelley-Drye]

I spoke with Kris Twomey last week about this judgment. In summary, the judgment of Civil Action No. 08-0397 is as follows: "If the call leaves the customer premise as VoIP and remains VoIP until it hits the tandem, then there are not any LD or toll access charges. VoIP is an Information Service according to the FCC."

HD Voice is Supplied More Buzz

March 29, 2010

Brain Drain and TBTF

March 29, 2010

This is about tech in general and very specific to my current location. Kind of a rant.

There was an article in the St. Pete Times about the Tampa Bay Technology Forum working on a state-wide initiative. State-wide?

SUTUS DEMO 2010

March 26, 2010

Our Economic Survival

March 25, 2010

The FCC's National Broadband Plan suggests that adding 500 MHz of spectrum to the mix will fix most things. HA!

I thought when Julius became FCC Chair we would have some change. Instead, we get the idea that if we give more spectrum to companies that already have spectrum we will improve the current situation.

Somebody please explain how?

Sprint, Clearwire, T-Mobile, VZW and AT&T have spectrum that they have not turned up yet. Giving them more - and varied - spectrum will not make any marked improvement. 

How many radios do you thing we can add to a cellular handset?







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