On Rad's Radar?

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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As Switch & Data Becomes Equinix

June 7, 2010

Equinix announced on May 4 that it completed its $683.4 Million acquisition of Switch and Data.

What it didn't announce (yet) is that the channel program for Switch and Data has been shuttered. The employees were let go yesterday.

Dany Bouchedid, CEO of COLOTRAQ (a collocation specialty shop), "I can't say that it's a surprise."

The termination clause in the Switch and Data agent agreement allowed the new owners to walk away from its agents easily.

Bouchedid asked me what happens after Telx's IPO? Telx has a very agent friendly program, according to Bouchedid. Equinix is just one of the players in the collocation space.

Posted in agents, channel, data center

Tagged: channel partners, collocation, merger : Related Tags: channel program, equinix, switch, program, bouchedid

No Wireless Competition

June 6, 2010

Posted in FCC, cellular

Tagged: cellular, FCC : Related Tags: competition, cellular, wireless

1 Comments

Rich Calling is Different

June 3, 2010

Google Voice rolled out a new way to look at call management. (Even though GotVmail - now Grasshopper - had a similar product for a while with far less fanfare.) Phone.com, RingCentral and other companies have offerings that are similar to GOOG's Grand Central experiment.

I got to speak with Micheal Zirngibl at Ringio. Ringio is rolling out "Rich Calling".

Posted in PBX, apps, technology, telecommunications, unified communications, voip

Tagged: apps, call center, hosted pbx, unified messaging, voip : Related Tags: intelligient routing, ringio, caller, address, calling, available

Let's Move Beyond Me2

June 3, 2010

The CLEC Industry was all about Arbitrage. Me-too services for less money. First with UNE-P, then Integrated T1, now with SIP Trunking. All about price. Blah!

Posted in CLEC, PBX, apps, broadsoft, voip

Tagged: apps, clec, hosted pbx, voip : Related Tags: service, hosted, brand, customer, services

Metered Data Begins

June 2, 2010

TWC and AT&T both trialed metered Internet access over wireline broadband. As far as I know, both trials were not that successful.

The big issue for ISP's is that the bandwidth consumption keeps increasing (as the Internet becomes the communication avenue as well as entertainment and news outlet). This doesn't bode well for Duopoly revenue long-term. Why?

AT&T and VZ are spending a fortune to deliver TV via tripple-play to consumers.

Posted in ISP, Internet, broadband, cellular, duopoly, telco

Tagged: broadband, cellular, duopoly : Related Tags: metered, bandwidth, internet, revenue

Do You KNow Your Broadband Speed?

June 1, 2010

I think my cable modem from BHN is 7MB x 1MB but not sure that it what they promise, best effort or what I guess it is. I'm not alone.

"Four out of five home broadband users (80%) say they do not know the speed of their home internet connection. That is, when asked to specify their home internet connection speed, described as "the download or downstream speed of your connection per second," the vast majority of home broadband users in the United States cannot identify it.

Posted in FCC, bandwidth, broadband, cableco, cellular

Tagged: broadband, FCC, Internet : Related Tags: broadband users, connection speed, broadband speed, internet connection, speed, broadband

Can Copper Turn to Gold?

May 25, 2010

People ask me about the CenturyLink-Qwest merger. I'm still trying to get over the CTEL-Embarq merger. And wrapping my head around bigger is better when that has been proven to be a hoax recently (Too Big to Fail?) is causing a headache.

Rich Tehrani sent me an article from Barrons, CenturyLink's POTS of Gold.

Posted in FCC, broadband, fiber, mergers, telco, wireless, wireline

Tagged: embarq, merger, qwest, wireline : Related Tags: rural broadband, broadband stimulus, replace voice, multi billion, income million, qwest

What is With the FCC?

May 25, 2010

Julius Genachowski as Chairman of the FCC did a decent job on the framework of ideas that is called the National Broadband Plan. In it, he concluded that we would need 500 MHz of spectrum to make it happen. Notice he didn't say fiber or wireline, but bet on wireless.

And he already grabbed 25 MHz of spectrum in the 2.3 GHz band to get started.